Avast WEBforum

Other => Viruses and worms => Topic started by: REDACTED on January 12, 2018, 12:45:08 PM

Title: Mom's computer
Post by: REDACTED on January 12, 2018, 12:45:08 PM

My mother downloaded some pirated ass software and now her notebook is riddled with viruses.

Title: Re: Mom's computer
Post by: Sass Drake on January 12, 2018, 05:35:59 PM

• Open Notepad (click Start button -> type notepad.exe -> press Enter)
• Copy text from code block below and paste it into Notepad

Code: [Select]

FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\defaults\pref\autoconf_warsaw.js [2018-01-12] <==== ATENÇÃO (Aponta para arquivo *.cfg)
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\warsaw.cfg [2018-01-12] <==== ATENÇÃO

• Go to File -> Save As
• Make sure that  UTF-8 is selected as Encoding (left side of Save button)
• Save it as fixlist.txt on Desktop
• Open again FRST and click on button Fix
• Wait until FRST finishes
• fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.

Title: Re: Mom's computer
Post by: REDACTED on January 12, 2018, 08:25:47 PM

Done.

Title: Re: Mom's computer
Post by: Sass Drake on January 13, 2018, 01:29:29 AM

What is the system status now?

Title: Re: Mom's computer
Post by: REDACTED on January 13, 2018, 01:43:37 AM

Everything seems alright.

Title: Re: Mom's computer
Post by: Sass Drake on January 13, 2018, 02:05:12 AM

• The following will implement some post-cleanup procedures:

=> Please download DelFix (https://toolslib.net/downloads/finish/2-delfix/) by Xplode to your Desktop.
Run the tool and check the following boxes below;
(http://www.mcshield.net/personal/magna86/Images/checkmark.png) Remove disinfection tools
(http://www.mcshield.net/personal/magna86/Images/checkmark.png) Create registry backup
(http://www.mcshield.net/personal/magna86/Images/checkmark.png) Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

Title: Re: Mom's computer
Post by: REDACTED on January 13, 2018, 12:54:07 PM

I guess delfix won't be useful for you, but there it is anyway.

Avast isn't reportirg any problems. Windows security central says there are "Necessary actions at malwarebytes", but that's jus because I turned off the real time scan. The message will go away after the premium trial is over and real time scan isn't available anyway.

In short, everything is fine.

Thank you guys for everything.

Title: Re: Mom's computer
Post by: REDACTED on January 13, 2018, 12:54:29 PM

.