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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN Latest News & Status => Topic started by: REDACTED on January 14, 2018, 09:50:50 PM

Title: VPN wont connect
Post by: REDACTED on January 14, 2018, 09:50:50 PM
hi

I have a paid subscription and my vpn has been working fine up to about an hour ago.
I have no idea how to cure the issue
Any help would be appreciated. Im using Window 10
Many thanks
Jon
Title: Re: VPN wont connect
Post by: Raeken on January 14, 2018, 10:30:01 PM
Have you tried another servers?
What is the "error message" when you try to connect?
Do you have the built in version or standalone version (of SecureLine)?
Title: Re: VPN wont connect
Post by: REDACTED on January 15, 2018, 08:19:41 PM
hi

Yes I have tried other servers. none connecting.
It says secure vpn connection failed
its not possible to establish a connection.
built in version

Jon
Title: Re: VPN wont connect
Post by: Raeken on January 15, 2018, 09:35:21 PM
You can contact support: https://support.avast.com/en-us/contact
They can take a few days to handle your situation. Please, do not open more than one support ticket.

Or/and you can try to repair your Avast and see if it helps.

Good luck!  ;)
Title: Re: VPN wont connect
Post by: REDACTED on January 15, 2018, 09:52:34 PM
thanks for your help. I put a ticket in yesterday so will wait and see.
Title: Re: VPN wont connect
Post by: REDACTED on January 25, 2018, 12:44:54 AM
I am also getting an error message that says "Oops! SecureLine VPN has encountered technical issues" How do I fix this?
Title: Re: VPN wont connect
Post by: REDACTED on January 28, 2018, 08:58:36 PM
I am getting an error box saying:
Can't open user profile directory because you lack sufficient privileges.  You might want to contact the administrator of this machine.
This box comes up whenever I try to open Avast Safezone browser since I ran a clean-up today.
Title: Re: VPN wont connect
Post by: Raeken on January 28, 2018, 09:48:36 PM
Kathy97, have you tried to run as administrator?