Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: cairatticd on January 16, 2018, 02:31:02 AM

Title: Unable to Get Data From Phone
Post by: cairatticd on January 16, 2018, 02:31:02 AM

Over the last week when I try to get data from my phone all I get is a partial list of the contacts, no SMS or call info.  Older data requests from weeks ago are also only showing a partial list of contacts.  Everything worked fine last week.

Title: Re: Unable to Get Data From Phone
Post by: ffaradyc on January 29, 2019, 07:08:45 AM

Same on my phone, any fix on my.avast.com?

Title: Re: Unable to Get Data From Phone
Post by: richard302 on January 29, 2019, 08:12:39 AM

Same problem......very frustrating.  Cannot find answer.

Title: Re: Unable to Get Data From Phone
Post by: diskoxp84 on February 07, 2019, 01:55:05 PM

I have same problem.. Any support please?

Title: Re: Unable to Get Data From Phone
Post by: Vaclav7 on February 14, 2019, 08:35:29 AM

the same problem now, unable to chose option SMS, CALL info - shown only CONTACT option

Title: Re: Unable to Get Data From Phone
Post by: Asyn on February 14, 2019, 08:46:50 AM

Hi, see: https://help.avast.com/en/ws_android/1/gpdpc_guidelines.html

Title: Re: Unable to Get Data From Phone
Post by: Vaclav7 on February 14, 2019, 08:57:15 AM

Thank you.
I will want refund money.  >:(

Title: Re: Unable to Get Data From Phone
Post by: Asyn on February 14, 2019, 08:58:35 AM

You're welcome.

Title: Re: Unable to Get Data From Phone
Post by: woodser1765 on June 15, 2019, 06:08:08 AM

Why allow Google to dictate how your product works? What ever happened to free enterprise?
I see no value from Google forcing you to remove this feature unless they are planning to release this type of product.