Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wind on May 30, 2006, 04:50:24 PM

Title: help，avast make QQ error
Post by: wind on May 30, 2006, 04:50:24 PM: Avast最新的病毒库把Tencent QQ当成病毒了。。这应该是误报吧，请帮忙解决。谢谢
avast kill Tencent QQ，but QQ isn't virus，help pls。
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 04:54:26 PM: Hello and welcome to the avast! user forums,

If you could post in complete English it would help a lot, that way we can answer your question much more effectivly.
Title: Re: help，avast make QQ error
Post by: wind on May 30, 2006, 05:07:48 PM: sorry,my english is very poor, -_-# QQ is a software like MSN messenger，It is very popular in china ，but now I can't use it because Avast will kill it。
You can download QQ in this URL：http://dl_dir.qq.com/qqfile/qq2006beta2sp1full.exe
thank you ....
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 05:16:50 PM: Hello,

Thank you, why not add an exclusion so avast! does not detect QQ as a virus. I am assuming it would be found in the programs folder so if you were to start avast! go to Settings, then click Exclusions then click browse and go to the folder and select it by clicking the check box, after that is done click OK, and then avast! will no longer scan that folder for viruses, that should solve your problem. Please post back your results.

P.S. Your English is fine ;)
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 05:24:08 PM: I just finished downloading and I see what the problem is, the setup file when installing is detected as a virus. There is nothing you can do except disable avast! while installing, then once installed follow the instructions of my last post.
Title: Re: help，avast make QQ error
Post by: wind on May 30, 2006, 05:29:00 PM: I try it ,thanks :)
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 05:31:21 PM: No problem :) Please come back and post your results, also I only recommend you do this if you are sure this program is not a virus.
Title: Re: help，avast make QQ error
Post by: wind on May 30, 2006, 05:50:24 PM: I try ,,now i can install it ,but can't use it yet . Though I add an exclusion 。。 :'(
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 06:01:24 PM: Why can't you use it? Do you get an error message, what happens?
Title: Re: help，avast make QQ error
Post by: DavidR on May 30, 2006, 06:02:36 PM: Check out this thread it is on the same issue http://forum.avast.com/index.php?topic=21363.0
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 06:08:33 PM: It seems Alwil has yet to remove it so I sent them the file, hopefully they will remove it this time.
Title: Re: help，avast make QQ error
Post by: wind on May 30, 2006, 06:18:46 PM: I see ,,thank you very much.... ;D
Title: Re: help，avast make QQ error
Post by: DavidR on May 30, 2006, 06:23:43 PM: No problem, welcome to the forums.
Title: Re: help，avast make QQ error
Post by: justin1278 on May 30, 2006, 06:27:21 PM: Don't forget to come back and visit! Maybe there is somebody you can help or somebody that can teach you something.
Title: Re: help，avast make QQ error
Post by: xiaozhuozi on May 31, 2006, 03:54:47 AM: I have the same ploblem,QQ is not a virus
Title: Re: help，avast make QQ error
Post by: DavidR on May 31, 2006, 02:25:45 PM: Then I suggest you read the information in the link I gave and apply the same addition to the exclusions.
Title: Re: help，avast make QQ error
Post by: wind on May 31, 2006, 06:00:43 PM: ok now ,,thank you very much..... ;) ;) ;)
Title: Re: help，avast make QQ error
Post by: DavidR on May 31, 2006, 06:11:32 PM: Glad we could help, welcome to the forums.