Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on January 24, 2018, 06:10:56 PM
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OK, so your ads describing how much was wrong with my PC drew me in.
I bought Avast Cleanup Premier to join Avast Premier and Avast Driver Updater, because of your good reputation and past success.
Having used cleanup, I now cannot load Safezone at all, being told "Your preference files cannot be read. Some features may be unavailable and changes to settings won't be saved."
You don't say! I am now entirely without the product I bought and with which I was content simply because I bought and used another of your products. To say I am disappointed is a massive understatement, you have destroyed my faith in the company and I shall be seeking adequate compensation for your dire performance.
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In the current of avast antivirus, the Safe Zone browser was removed pending a new version of avast browser. I don't know if this is the reason for its disappearance rather than avast cleanup.
As I don't use the safe zone browser, not avast cleanup it isn't something that I can check.
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Simple Answer - spend 45 mins with Rescue Centre backing out of Cleanup Premium. All working fine now.
As we used to say of the Belgian national airline, SABENA, "Such A Bl**dy Experience, Never Again".
A very expensive lesson learned, Avast is apparently no longer to be trusted.