Avast WEBforum

Business Products => Avast Business => Topic started by: Thomas510 on January 27, 2018, 03:24:57 AM

Title: Can't connect via Teamviewer
Post by: Thomas510 on January 27, 2018, 03:24:57 AM

Hello.  So I just upgraded from the Free version to the Business Premiere version.  Avast has a great online portal that I like to use for all my clients but I'm having alot of issues since upgrading.  The biggest concern I have is that the firewall is blocking my remote access via Teamviewer.  I have added Teamviewer to allow all connections in the firewall settings but still no dice.  The only way it allows me to reconnect via Teamviewer is disabling/uninstalling the firewall option which I don't want to do.

Has anyone experienced this or do you have any ideas?

Title: Re: Can't connect via Teamviewer
Post by: Infratech Solutions on January 27, 2018, 10:05:20 AM

Where are you configuring the firewall rules? At the console? Is the network defined as "Private"?

Title: Re: Can't connect via Teamviewer
Post by: Thomas510 on January 27, 2018, 02:36:43 PM

Yes in the online portal.  I even made a change to the template.  The only thing I've found that works is shutting the firewall completely off or uninstalling the firewall portion of the security suite which I definitely don't want to do.  Thank you for responding and trying to help!

Title: Re: Can't connect via Teamviewer
Post by: Thomas510 on January 27, 2018, 03:52:59 PM

I'm sorry....and yes the network is marked as private.