Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: jr19 on February 01, 2018, 09:45:54 PM

Title: New Upgrade that Fails
Post by: jr19 on February 01, 2018, 09:45:54 PM

Offered a SecureLine Upgrade when the old one was working fine. But, taking it, I find it has "encountered a technical issue" and is now frozen. Am I the only one this has happened to? And even if so, How do I get SecureLine back on-line?

Title: Re: New Upgrade that Fails
Post by: bob3160 on February 01, 2018, 10:19:32 PM

Stand alone version or part of Avast and which version of Avast ???

Title: Re: New Upgrade that Fails
Post by: jr19 on February 01, 2018, 11:47:07 PM

Avast Security working fine.. SecureLine not responding.

   -JR

Title: Re: New Upgrade that Fails
Post by: bob3160 on February 01, 2018, 11:59:25 PM

Your screenshot doesn't show me what I need to see:
(https://screencast-o-matic.com/screenshots/u/Lh/1517525800611-77470.png)

SecureLine is a separate purchase unless you are using Avast Ultimate (https://www.avast.com/ultimate)