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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tommy Tambay on June 06, 2006, 10:46:25 AM

Title: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 06, 2006, 10:46:25 AM
Wow!

Finally I get to ask questions regarding avast!

I never really took the time joining forums till I got tired of switching from virus scans.

Anyways, in my pc in my room, the blue icon always has a red cross-out symbol and all I do is usually wait till its operational.

Is that a bad sign?

In my dad's pc, the blue icon won't show anymore!

I recently tried Error Doctor 2006 and removed one (1) bug but restored it eventually.

When I turned on my dad's pc, it wasn't showing anymore!

Does that mean I'm unprotected already?

I re-installed avast and this time it said that a particular dll file is missing.

It advised me to reinstall again to fix the problem.

I did that and it really doesn't show at all!!!

Somebody please help me out here...

Thanks so much!
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 06, 2006, 01:49:09 PM
Anyways, in my pc in my room, the blue icon always has a red cross-out symbol and all I do is usually wait till its operational.
Is that a bad sign?
Yes  :'(
The resident protection is disabled...

In my dad's pc, the blue icon won't show anymore!
You'll need to add the path to ashDisp.exe into
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
(as the value named avast!).
Or make a link to ashdisp.exe into your Startup folder...
Even easier, just check the option in the Appearance tab of settings.

Does that mean I'm unprotected already?
Yes or no... just the icon seems to be disappeared...

I re-installed avast and this time it said that a particular dll file is missing.
Which one?
Which other antivirus or security program you have installed in this computer?
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 07, 2006, 12:07:25 PM
With my pc, when the resident protection icon has the cross-out sign, it becomes okay after a minute or so.

The problem is is that the outlook provider doesnt seem to be working.

Is that okay as it is or do I have to fix it?

With my dad's pc, I don't understand what I have to do.

I tried looking for that option you said in the appearance option but couldn't find anything regarding the resident protection.

So I tried converting to the Advanced Interface.

There I found the resident protection but when I tried clicking on options, a dialogue box appeared.

it read: "INTERNAL ERROR... blah blah blah..."

I checked the other posts in the forum and I have to say that my dad's pc also had symantec installed in it before.

I uninstalled it via the add/remove programs and also did the same for the symantec liveupdate program.

Could that be the problem?

Thanks so much for taking the time to reply to my questions.

Best Regards,

Heinie
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 07, 2006, 01:40:06 PM
With my pc, when the resident protection icon has the cross-out sign, it becomes okay after a minute or so.
It's normal, it's starting...

The problem is is that the outlook provider doesnt seem to be working. Is that okay as it is or do I have to fix it?
As reported a lot of times, the message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that. Check if the avast plugin is not disabled into MS Outlook:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager

I tried looking for that option you said in the appearance option but couldn't find anything regarding the resident protection.
The first option, icon on system tray...

So I tried converting to the Advanced Interface.
There I found the resident protection but when I tried clicking on options, a dialogue box appeared.
it read: "INTERNAL ERROR... blah blah blah..."
Are you using the trial version? Are you connected to Internet while enabling the Advanced Interface?

I checked the other posts in the forum and I have to say that my dad's pc also had symantec installed in it before.
I uninstalled it via the add/remove programs and also did the same for the symantec liveupdate program.
Could that be the problem?
Yes. That IS the problem.
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool (browse their site to get it, there are one for each antivirus series). Removing your Norton program using SymNRT (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=).
3) Boot.
4) Install avast! Boot.
5) See what you get.
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 08, 2006, 12:52:18 PM
As reported a lot of times, the message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that. Check if the avast plugin is not disabled into MS Outlook:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager

I tried that but my MS Outlook 2003 stated that there are no disabled items...

So it means I have to use it for it to work?

Are you using the trial version? Are you connected to Internet while enabling the Advanced Interface?

Ummm... Honestly... I think it's the cracked version i guess... yup! Was connected to the net while I enabled the Advanced Interface.

Yes. That IS the problem.
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool (browse their site to get it, there are one for each antivirus series). Removing your Norton program using SymNRT (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=).
3) Boot.
4) Install avast! Boot.
5) See what you get.

So... I'll still download that uninstall software even if I uninstalled it already?

Where do I get Avast Boot?

What kind of problems are we talking about here?

Thanks so much for your time and I feel so embarassed burdening you with my questions... but thank you very much for taking the time...

Best Regards,

Tommy Tambay
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Spiritsongs on June 08, 2006, 07:16:14 PM
 :)  Hi Tommy :

      Any other antivirus program should be COMPLETELY
      removed ( uninstalled, etc ) before installing Avast & it
      is fairly well known the Norton/Symantec is the most
      difficult to completely remove. In addition to "uninstalling"
      using "Add/Remove Programs" AND using Symantec's
     "SymNRT" "tool", it would be wise to use your computer's
      "Search" feature, selecting "All files and folders" and using
      the search "term" "Symantec", then "Norton" and deleting
      everything it finds. IF you are unable to delete every item
      it finds, then download "Unlocker" from :
      http://ccollomb.free.fr/unlocker & install it . Then run the
     "Search" again, but this time click "Unlocker" instead of
     "Delete" and hopefully no more Norton Antivirus on your
      computer .
     It would be helpful to us IF we knew the name(s) of you &
     your Dad's Operating System(s) AND if the 2 computers
     are "connected" as part of a "network" .

     P.S. "The provider is waiting on the subsystem to start"
              is on my "Outlook/Exchange" Provider/Shield.
             However, I do not use either of these 2 .
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 08, 2006, 07:37:38 PM
I tried that but my MS Outlook 2003 stated that there are no disabled items...
So it means I have to use it for it to work?
But is there an avast item there? Is it enabled?

Are you using the trial version? Are you connected to Internet while enabling the Advanced Interface?
Ummm... Honestly... I think it's the cracked version i guess... yup! Was connected to the net while I enabled the Advanced Interface.
Sorry... do you want to receive free help to a crecked version  ::) :P

So... I'll still download that uninstall software even if I uninstalled it already?
Yes you can. You must follow three steps shown there: add some info in the Windows registry, use a batch file to prepair the uninstall, run the uninstaller.

Where do I get Avast Boot?
Are you using Windows XP?
Click on the Menu button.
Choose Schedule Boot Time Scan.
Doing so displays a dialog allowing you to schedule virus scanning.
Check Archives, if you want scan all the archives.
Specify whether all the disks or just a specific folder should be scanned.
Select Advanced options for scheduling details.
Select how to automatically process infected files.
Choose how to automatically process infected system files.
Click the Schedule button to confirm the settings.
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 11, 2006, 06:54:30 AM
You'll need to add the path to ashDisp.exe into
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
(as the value named avast!).
Or make a link to ashdisp.exe into your Startup folder...
Even easier, just check the option in the Appearance tab of settings.

Sorry for being absent here.

Was busy with work.

How do I do this exactly?
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 11, 2006, 07:39:00 AM
Hey Spiritsongs!

I used your step by step process in uninstalling and deleting symantec/norton.

So the next time i restart my dad's pc, will the blue icon on the lower left finally show?

What if still doesn't show?

That icon is so useful coz it has so many functions and shortcuts.

If ever it still doen't show, do I re-install Avast?

Thanks so much for taking this time to help me out.

Best Regards,

Tommy Tambay
Title: Re: The Blue Icon Has A Problem In My PC
Post by: DavidR on June 11, 2006, 02:19:02 PM
It may, however, having removed NAV and any conflict it may be necessary to uninstall avast, boot and reinstall to ensure all elements of avast are fully installed.

When avast discovers the presence of NAV during installation it may not fully install to avoid conflicts (which could lock-up your system), so you may need to reinstall to ensure avast is fully installed.
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 11, 2006, 02:52:23 PM
So the next time i restart my dad's pc, will the blue icon on the lower left finally show?
Most probably...

What if still doesn't show?
If ever it still doen't show, do I re-install Avast?
It's a good solution.

Or make a link to ashdisp.exe into your Startup folder...
How do I do this exactly?
Go to avast folder on Windows Explorer, right click the file ashdisp.exe and choose to create a link.
Move the file to C:\Documents and Settings\ ... \Start Menu\Programs\Startup folder
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 15, 2006, 09:11:52 PM
Go to avast folder on Windows Explorer, right click the file ashdisp.exe and choose to create a link.
Move the file to C:\Documents and Settings\ ... \Start Menu\Programs\Startup folder

I looked for the ashdisp.exe but I didn't know how to make a link. (How do you make a link anyways?)

So I pressed right click and moved the file into the location you mentioned.

When I restarted, a dialogue box came out and said that the "aswcmnOS.dll could not be found. Re-installing this may fix the problem."

Didn't I do that already?

What do I do now?
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 16, 2006, 04:04:19 AM
I looked for the ashdisp.exe but I didn't know how to make a link. (How do you make a link anyways?)
Follow what I've written...

Go to avast folder (C:\Program Files\Alwil Software\Avast4\) in Windows Explorer.
Right click the file ashdisp.exe with the mouse.
On the context menu that will appear, choose the option to create a link...  ::)
Move this link - and not the ashdisp.exe file itself - to C:\Documents and Settings\ ... \Start Menu\Programs\Startup folder

What do I do now?
The better will be uninstall / boot / install / boot again...
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Tommy Tambay on June 19, 2006, 02:58:27 PM
Yehey!

I finally got to fix my problem!!!

thanks so much for the patience and guidance!!!

What else is there to learn about avast?  ;)
Title: Re: The Blue Icon Has A Problem In My PC
Post by: Lisandro on June 19, 2006, 03:09:54 PM
What else is there to learn about avast?  ;)
Tons of things and experiences  8)
Why don't you browse the forums?
Why don't you just click 'Settings' in my signature to find more?  ;D
Title: Re: The Blue Icon Has A Problem In My PC
Post by: DavidR on June 19, 2006, 03:29:30 PM
Quote from: Tommy Tambay
What else is there to learn about avast?
Stick around and browse the forums, especially the sticky topics at the top of each of the forums.  They provide a wealth of information to help you get the best from avast.