Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on February 05, 2018, 10:21:18 AM

Title: Remote control not working
Post by: REDACTED on February 05, 2018, 10:21:18 AM

I have licensed version but i couldnt do any remote operation through avast account from my pc. Device has been added and listing with anti theft enabled.

Title: Re: Remote control not working
Post by: Tereza V. on February 05, 2018, 02:28:22 PM

Hi, try this then:

1) uninstall ALL Avast apps from your device (make sure you remove the Avast Antivirus from Device Administrators first)
2) check there is no "Avast" in your device Settings > Accounts
3) remove the device from the Avast My Account
4) only then install the Avast apps back and log them back in the My Account