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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on February 09, 2018, 04:08:05 PM

Title: Avast Secureline and Premier do not connect to vpn
Post by: REDACTED on February 09, 2018, 04:08:05 PM
I made the purchase of licenses, one from avast secureline and another from premier, but when I have to connect from this error: '' Sorry, it is not possible to establish a connection. '' I would like to know how I can solve this problem, since I paid dearly for products that do not work. :'( :'(
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: REDACTED on February 16, 2018, 12:39:49 AM
On 02/13/2018 I updated avast PC - Windows and since then the error appears: avast secureline is facing a technical problem. I have reinstalled the license file uploaded by the media and the error remains. What is the solution to protect the information?
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: REDACTED on February 19, 2018, 06:21:20 PM
I'm also experiencing the same problem since 16 february, sometimes it says the server refuses my license e sometimes I connect.
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: REDACTED on March 07, 2018, 02:26:01 PM
Witam, proszę pomóżcie mój problem z połączeniem z VPN się nie skończył pomimo przeinstalowania Avasta, resetu komputera itp. Teraz to już naprawdę nie wiem co robić. :(
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: Raeken on March 07, 2018, 05:42:09 PM
Guys, please, contact support: https://support.avast.com/contact/
Keep in mind that they can take a few days to answer and handle with your situation. Last time i had to wait more than a month.

Elżbieta10, please use the Non-english zone » Polski: https://forum.avast.com/index.php?board=50.0
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: REDACTED on March 26, 2018, 12:00:38 PM
Quote from: louisebianchip on February 09, 2018, 04:08:05 PM
I made the purchase of licenses, one from avast secureline and another from premier, but when I have to connect from this error: '' Sorry, it is not possible to establish a connection. '' I would like to know how I can solve this problem, since I paid dearly for products that do not work. :'( :'(


I have the same problem, it is now six months and cant have Avast secureline VPN activated, even when i upgraded to Avast premier.
What can i do?
Title: Re: Avast Secureline and Premier do not connect to vpn
Post by: Asyn on March 26, 2018, 12:34:59 PM
Quote from: bedda on March 26, 2018, 12:00:38 PM
I have the same problem, it is now six months and cant have Avast secureline VPN activated, even when i upgraded to Avast premier.
What can i do?
Try the standalone version of SL.