Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on February 13, 2018, 01:06:47 AM
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I cancelled my auto-renewal. Now I'm trying to renew my subscription, which ends in two weeks, for one year but when I put any payment method in, I get an authorization denied message (not the exact wording.) ANY form of payment. I have used Avast for years, but how can I continue if you won't accept my payment??? And I can't find a phone number to call. So frustrating!
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Contact support: https://support.avast.com/contact
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I did that 3 days ago and haven't received a reply. I can't go without security, so I'll have to use another company if I can't renew my license with Avast.
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Post your ticket-ID.
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Where do I find that?
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When you contact support (Reply #1), you should get a ticket-ID.
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Okay, I sent that a few days ago. Should I have received an email with the ticket id? I did not receive an email.
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Check your spam folder...
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Yes, I did that and there wasn't one. Should I submit a new ticket?
These are the selections I made in the original ticket:
1. Billing, payment, or license issues
2. I have a different billing or license issue
3. I entered my name, email address and described the problem. It also asked for the order ID, but I don't have one because the order won't go through.
Should I be making a different selection?
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Hi, did you try the store already..!?
-> https://www.avast.com/store
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Yes, and I just tried it again: Payment Authorization Failed
So, I've tried it through the user interface and through a browser. Neither one works. I always get this message.
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Yes, and I just tried it again: Payment Authorization Failed
Try another browser, e.g. IE. Does it work..?
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Yes, and it didn't work, but I did find a phone number to call for help. Thank you for your time.
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OK, you're welcome.