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Avast Products => Non-english zone => Nederlands => Topic started by: DebraLee on February 16, 2018, 07:10:43 AM

Title: 2/2018 Security Update causing problems
Post by: DebraLee on February 16, 2018, 07:10:43 AM
I updated my Avast Premiere, from the update box that Avast put out. I did that last night and now I am having problems with the program.  I am unable to do a Smart Scan, I get a box that tells me that if I am the one who asked for it and I have to put in my password.

So, I put in my password and I get an error, stating that my password is wrong.   I tried many times, I went to the Avast website and my password went right in there.  But I still get the same response, "wrong password".   I tried changing my password, which was done successfully, and then got the SAME "wrong password". I then tried to uninstall the program and also had to put in my password....which was again wrong and I am unable to uninstall Avast Premiere. 

Why is this happening and has anyone else had the same problem?
Title: Re: 2/2018 Security Update causing problems
Post by: Asyn on February 16, 2018, 07:48:42 AM
- Which Avast..? (Free/Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: 2/2018 Security Update causing problems
Post by: DebraLee on February 16, 2018, 08:42:16 AM
Sorry, Avast Premiere. I got the deal from Avast late last year to have the Premiere, the VPN and Avast Cleanup Premium.  Before I got the Premiere, I had the free version of Avast for years.  I am using Windows 10 64bit.   I have no other security software Installed on this Dell Latitude E7440 other than the Windows Security software already on this system.  I had no problems with the Avast Premiere until I did the Security update as requested by Avast. 
Title: Re: 2/2018 Security Update causing problems
Post by: Asyn on February 16, 2018, 08:47:19 AM
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: 2/2018 Security Update causing problems
Post by: DebraLee on February 16, 2018, 11:08:05 AM
Asyn:

THANK YOU!!  I should have come here when the problem first happened. It would have saved me hours of either loudly voicing my displeasure at that box coming up everywhere, asking for a password I did not have, or just wanting to pick my laptop up and throwing the thing out of the window....seriously.

I have a brain injury, and things I used have alot of knowledge on is gone. And using my laptop, phone and not remembering  how to fix problems when they pop up is very frustrating to me. I know that knowledge is still in my head somewhere...it is just taking a VERY LONG TIME to resurface LOL!

Anyhow, I followed the steps you outlined for me and so far so good. Avast is re-installed and I have those downloads now to use if I ever need them again.  Thank you again for your help, it is SO appreciated :)
Title: Re: 2/2018 Security Update causing problems
Post by: Asyn on February 16, 2018, 11:11:41 AM
You're welcome. :)