Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on February 16, 2018, 09:53:51 AM

Title: Want to cancel auto renewal but there’s a problem
Post by: REDACTED on February 16, 2018, 09:53:51 AM

I genuinely did not know I was signed up for a renewal? My problem is I input my ID number and password from the Avast email, comes back invalid? So tried the forgotten password,asks me for last 4 digits of my  credit card, again comes back invalid.
The sum of £39.99 has been taken from my account, plus I no longer have the laptop I signed up with! Can an advisor help please.

Title: Re: Want to cancel auto renewal but there’s a problem
Post by: Asyn on February 16, 2018, 09:58:03 AM

-> https://support.avast.com/article/24/ (Orders and Renewals)