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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: teknowire@yahoo.com on February 17, 2018, 04:15:41 AM

Title: wow-64.exe not launching properly after avast update
Post by: teknowire@yahoo.com on February 17, 2018, 04:15:41 AM
Upon launching world of warcraft 64-bit executable wow-64.exe, nothing happens for a few minutes while it sits in task manager using cpu usage, then a black screen appears, requiring a end task on wow-64.exe. This issue does not happen with the 32 bit executable wow.exe, it only happens when avast is running, after the latest update to avast version 18.1.2326 (build 18.1.3800.0), previous release of avast caused not such issue, Just letting everyone know about that.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kamots08@gmail.com on February 21, 2018, 08:13:57 PM
I'm glad to see I'm not the only one having this issue. Hopefully someone on the Avast team can shed some light on this and soon!
Title: Re: wow-64.exe not launching properly after avast update
Post by: Pete from Avast on February 21, 2018, 08:46:37 PM
I've reported this to our developers!

In the meantime, can you try adding exclusions in your shields to your WOW game folder or to the executable to see if this resolves the issue?

https://support.avast.com/en-ww/article/168/
Title: Re: wow-64.exe not launching properly after avast update
Post by: teknowire@yahoo.com on February 22, 2018, 02:37:29 AM
Added exclusions to shields for both wow-64.exe and path C:\Users\Public\Games\World of Warcraft, Same issue occurs.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kamots08@gmail.com on February 24, 2018, 04:55:45 PM
Same here. Exclusion added but still not able to launch WoW.
Title: Re: wow-64.exe not launching properly after avast update
Post by: chris.loosemore12@gmail.com on March 04, 2018, 01:59:16 PM
Having the same issue!.

World of Warcraft will only run from their launcher after a clean pc reboot.  If I then close wow &/or it's launcher down, when I re-open the launcher and click 'launch game' wow hangs.  It shows WOW running in the background proceses on (task manager) but nothing shows on the screen.  It also DOES NOT show as running on my task bar.  After 2-3 mins the screen goes black and WOW closes itself down due to 'not responding'.  If I reboot my PC them WOW runs once only then stops for subsequent re-loads.  I'm not sure I could have continued having to reboot my pc every time I wanted to log into WOW.

I tried adding WOW to the exclusion list - nothing - still the same.

Next I stopped/closed Avast down so it wasn't running at all - still nothing.

Eventually I removed AVAST from my PC completely - Now WOW runs perfectly, exactly as it should & how it's always run.

If I'm not the only one with this issue and there are 24+ Million active World of Warcraft subscribers (£9.99 a month) in Europe alone then Avast may have a big problem looming.

I've always had Avast on all my PC's/laptops over the years and I've NEVER had an issue with their software, but this has forced me to make a change.


My conclusion is at present - 'UNINSTALL AVAST FROM YOUR PC & DOWNLOAD ANOTHER ANTI-VIRUS SOFTWARE' until the issues fixed.

Sorry to be so harsh but when you pay for a game you can't play because of your anti-virus software blocking it then the anti-virus has to go.

Avast - Fix the issue and I'll gladly return to you.

Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on March 04, 2018, 05:04:41 PM
No problems here. Try the following to Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)

If it's already been un-installed use the following to install Avast: How to Successfully Install Avast http://goo.gl/VLXde (http://goo.gl/VLXde)
Title: Re: wow-64.exe not launching properly after avast update
Post by: chris.loosemore12@gmail.com on March 05, 2018, 11:35:49 AM
Just pumping generic solves at me or others won't help.

The problem ISN'T with a faulty/corrupt file.  I neglected to mention I have already tried the 'Repair Avast' feature.  This did nothing to resolve the issue.

The problem appears to be since the latest Feb 2018 update which has altered the way Avast looks/deals with programs on your PC. Whatever was updated in Feb for some reason has screwed with the 'World of Warcraft' program only!.  Obviously their programmers haven't tested the updates correctly.

Avast is working OK with everything else and it allows 'WOW' to be run/opened once only but then blocks any subsequent loads.  If Avast intrinsically had a fault with it's base programing then it wouldn't let WOW be opened in the first place.  It's the update which is problematic.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on March 05, 2018, 11:52:07 AM
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: wow-64.exe not launching properly after avast update
Post by: masterchevyman@gmail.com on March 05, 2018, 05:06:09 PM
I've done a Clean install, a repair, added Exclusions to the shields,  the behavior shield, the scanner, and the general exclusions tab. I even went as far as right clicking the Task Tray icon and temporarily disabling all shields.

Nothing.

I pay for Avast Premiere and would expect something I have payed for since 2009 to function at least basically properly.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kamots08@gmail.com on March 05, 2018, 05:46:56 PM
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

It's not a false positive. There are no pop up messages saying it's been block and is a suspected virus. It's just outright not letting the program run.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on March 05, 2018, 05:51:03 PM
Since Avast is already aware of the problem, (see reply #2) you'll need to wait for them to
fix the problem. Hopefully they'll update their findings soon.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kamots08@gmail.com on March 05, 2018, 05:53:44 PM
That's fine but an update or something instead of just leaving us out here to hang would be nice.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Alikhan on March 05, 2018, 07:05:50 PM
Does it occur with the latest version v18.2.2328?

If it doesn't, I'll get this escalated again - it's been two weeks and the response hasn't been good enough.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 05, 2018, 08:13:36 PM
I posted about this on this forum and on the WoW tech support forum, with no resolution. It is 100% an Avast issue. I have added Exclusions under every area, disabled the shields, etc., but nothing worked. I finally caved and called Avast's support team and they had me uninstall Avast. Sure as heck, WoW worked just fine with no Avast. I could open and close it like normal. Upon installing Avast again it started having the issue.

Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on March 05, 2018, 08:15:57 PM
I posted about this on this forum and on the WoW tech support forum, with no resolution. It is 100% an Avast issue. I have added Exclusions under every area, disabled the shields, etc., but nothing worked. I finally caved and called Avast's support team and they had me uninstall Avast. Sure as heck, WoW worked just fine with no Avast. I could open and close it like normal. Upon installing Avast again it started having the issue.
The support you called is third party support.
I've already reported this to Avast again. That's all I can do from my end.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 05, 2018, 08:18:01 PM
I posted about this on this forum and on the WoW tech support forum, with no resolution. It is 100% an Avast issue. I have added Exclusions under every area, disabled the shields, etc., but nothing worked. I finally caved and called Avast's support team and they had me uninstall Avast. Sure as heck, WoW worked just fine with no Avast. I could open and close it like normal. Upon installing Avast again it started having the issue.

Yes. I am running 18.2.2328 (build 18.2.3827.0) and I am still having the issue.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 06, 2018, 04:31:41 AM

Quote
The support you called is third party support.
I've already reported this to Avast again. That's all I can do from my end.

This quoting feature is terrible...

Is it really third party support? I called the number that was in the Avast software, which stated if I need tech support call XXXXXXXXX. That is really a bummer if that's the case. I'm strongly considering other software, despite having been an Avast customer for about 10 years.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 09, 2018, 11:41:55 PM
Anyone find a solution to his?
Title: Re: wow-64.exe not launching properly after avast update
Post by: kamots08@gmail.com on March 09, 2018, 11:43:49 PM
None here and it seems Avast is ignoring out please for help after the first "we've notified out blah blah blah."
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on March 10, 2018, 03:56:05 AM
You could try the latest beta: https://forum.avast.com/index.php?board=15
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 11, 2018, 12:31:22 AM
I have noticed that Avast is also blocking my Discord... It reconnects, then connects, then reconnects. I turn off the shields, and it works fine.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 16, 2018, 03:12:54 AM
I have to uninstall, bummer. I'll be requesting a refund.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on March 16, 2018, 11:48:53 AM
I have noticed that Avast is also blocking my Discord... It reconnects, then connects, then reconnects. I turn off the shields, and it works fine.
What's "my Discord..." ???
Title: Re: wow-64.exe not launching properly after avast update
Post by: daishiprime@gmail.com on March 19, 2018, 06:20:28 AM
Just to add my two cents to this issue. I just finished doing a clean install of the most recent version of the free version of Avast. Having the same issue mentioned above. Attempted to add WoW as an exclusion which made no difference. Even disabling Avast won't let the game launch. Only way I've been able to get the game to launch properly is to completely uninstall Avast. This is extremely disappointing as I've used Avast for years without issue.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on March 19, 2018, 09:48:57 AM
Hello can you capture procmon log and provide it to analysis ?

1) Download procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
2) Extract and run procmon (it will capture wow-64.exe process execution)
3) run wow-64.exe
4) Save procmon log and upload it to avast ftp site - (prefered  log name to easy lookup: avast_wow_64_exe_procmon.pml)


I would be great to get procmon log from at least 2 affected people.
Thank you !
Title: Re: wow-64.exe not launching properly after avast update
Post by: chris.loosemore12@gmail.com on March 19, 2018, 10:03:07 AM
The lack of action from Avast in sorting their problem out probably stems from not enough people having the reported issue.   When a few hundred are suffering then they may start to take it seriously.  They can afford financially to ignore a few people but not many.  We'll have to wait until many more people are suffering I think before anything is done.

I also noticed that since the Feb 18 update my 'Discord' stopped and also 'Twitch', refusing to open the program up on 1st attempt but then allowing on a 2nd attempt.

I still have Avast uninstalled btw!
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on March 19, 2018, 10:55:19 AM
I still have Avast uninstalled btw!
Reinstall Avast and follow the instructions from kwiq in Reply #25.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 20, 2018, 03:44:34 PM
What people have decided to do is just uninstall Avast and request a refund. I have called into their tech support, they had me uninstall Avast to see if that helped (and it did!), then we reinstalled and it broke multiple software again. I'm done dealing with this.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on March 20, 2018, 04:00:20 PM
What people have decided to do is just uninstall Avast and request a refund. I have called into their tech support, they had me uninstall Avast to see if that helped (and it did!), then we reinstalled and it broke multiple software again. I'm done dealing with this.
-> https://forum.avast.com/index.php?topic=215874.msg1453882#msg1453882

Side note: It can't get fixed if nobody is willing to help...
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 20, 2018, 04:10:56 PM

-> https://forum.avast.com/index.php?topic=215874.msg1453882#msg1453882

Side note: It can't get fixed if nobody is willing to help...
[/quote]

Yeah, its a bummer the people at Avast won't help us. But seriously, I understand but I have gone through weeks or trying multiple things (per request of people on the forums, and through their tech support). Nothing has worked.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on March 20, 2018, 04:17:18 PM

-> https://forum.avast.com/index.php?topic=215874.msg1453882#msg1453882 (https://forum.avast.com/index.php?topic=215874.msg1453882#msg1453882)

Side note: It can't get fixed if nobody is willing to help...

Yeah, its a bummer the people at Avast won't help us. But seriously, I understand but I have gone through weeks or trying multiple things (per request of people on the forums, and through their tech support). Nothing has worked.
You've sent in the requested information to Avast ??? When ???
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on March 21, 2018, 08:46:35 AM
Hello,
to resolve the issue we need few information about wow-64.exe process creation.
Procmon log is a very good start point which would help us.   
 
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on March 21, 2018, 09:58:33 AM
Hello,
and again I hope now as avast team member :-)
to resolve the issue we need few information about wow-64.exe process creation.
Procmon log is a very good start point which would help us.   
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on March 21, 2018, 10:04:49 AM
Hello, and again I hope now as avast team member :-)
Unfortunately not, but I can confirm it. :)

Edit: Fixed now. 8)
Title: Re: wow-64.exe not launching properly after avast update
Post by: mitchkebie@gmail.com on March 27, 2018, 04:36:28 PM
Everyone just uninstalled Avast and moved to BitDefender. If you figure it out let us know. Also, other software is being blocked as well (Discord, several VNC softwares, etc).
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on May 05, 2018, 01:42:08 AM
What people have decided to do is just uninstall Avast and request a refund. I have called into their tech support, they had me uninstall Avast to see if that helped (and it did!), then we reinstalled and it broke multiple software again. I'm done dealing with this.
-> https://forum.avast.com/index.php?topic=215874.msg1453882#msg1453882

Side note: It can't get fixed if nobody is willing to help...

Since you worked so hard to respond to my post in the last beta thread by pointing back to this thread with the message about procman and uploading it to the ftp site, I just want to point out that it's hard to upload to a site without a working address.  I tried using ftp.avast.com in a browser window, it acts like my world of warcraft game if I don't load it soon enough after booting my computer, just sits there spinning until it times out.  I ended up downloading filezilla and tried with that, the upload gets 10% through and then errors out.  Compressed the two files are 205MB, one is from 3 minutes of loading and failing to load and the other is from 30 seconds when it did load.  I'm starting to think this is a joke, why wouldn't they have a file submission page to make it so that customers wouldn't have to jump through these hoops?  It's a good thing I remembered that filezilla likes to install crapware during it's install, at least I didn't end up with that on my system.

I know working tech support can be a thankless job, I used to do it, not once did I ever not provide enough information to a customer to be able to help when they want to help.  And yes I have two procman logs, one from when it doesn't start the game and another one from when I start it as soon as I login to the computer.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on May 05, 2018, 06:38:45 AM
You can upload your log(s) here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Pick a unique name (and post it here), so the devs can find it. Thanks
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on May 05, 2018, 07:51:11 AM
There appears to be a 32mb limit, I even tried saving the logs as csv files and then compressing them.  200mb compress procman logs, 50mb compressed CSV files.  I'm taking a break from it.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Asyn on May 05, 2018, 08:03:26 AM
Hi, there's no limit for the FTP server.
Anyway, you can also upload it to a file sharing site of your choice and provide the link.
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on May 07, 2018, 01:34:00 AM
Hi, there's no limit for the FTP server.
Anyway, you can also upload it to a file sharing site of your choice and provide the link.

All that I know is that when I was trying it before it would reach 32mb and restart the transfer.  I just tried it now and it gets to 1mb and restarts the transfer.  You can say they don't have a transfer limit all that you want, it's either that or they are having a problem with the server because I can upload it to the ftp server at work without problems.  And no I am not going to provide a link for it to be transferred off of one of my work servers.  I just compressed and tried with just the log file for wow-64 not loading, it is 14mb for the pml zipped and 3.5mb for the csv zipped.  I would imagine that even half of the available data is better than none, then again when I was working support I would have already built up a computer with the standard configuration for the game and tried it.  If I couldn't duplicate the problem I would have posted so and asked the people affected for commonalities.

I opened a ticket with support, which let me upload the 3.5mb csv file as part of the ticket, lets see what happens.
Title: Re: wow-64.exe not launching properly after avast update
Post by: xppxzqq on May 09, 2018, 08:51:54 PM
The same thing happens with Overwatch, which is also a Blizzard game and also launched from the Blizzard app like World of Warcraft.

See my recent thread: https://forum.avast.com/index.php?topic=218612.0
As someone in my thread points out (and Google kinda confirms this too), this has been going on since at least 2017.

Personally I just gave up and uninstalled Avast (running Windows defender now) but I kinda hope to be able to use Avast one day again.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on May 11, 2018, 09:14:35 AM
Procmon log would help us as good start point !
Title: Re: wow-64.exe not launching properly after avast update
Post by: gstradenet@gmail.com on May 13, 2018, 04:37:33 PM
Has this issue been resolved?
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on May 14, 2018, 08:52:35 AM
Probably not,
we asked for procmon log to start investigation. 
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on May 31, 2018, 03:31:17 AM
I just reinstalled WoW yesterday, could not get it to load.  Troubleshooting it today I have this exact problem, so the issue has not been resolved.  After a fresh reboot of the PC, WoW will load just fine.  I was able to play for several hours with no problems.  I logged out of both the game and the launcher for about 10 minutes.  I was able to log back into the launcher, but when I hit PLAY, the game itself does not load.  Same indication that all the other in this thread have had. When I uninstalled Avast and rebooted, WoW loads fine every time.

Now I was just informed that when my wife loaded her WoW, she had no problems and her computer has been running all day.  She is using the free version of Avast.

Hope this is fixed soon as I have paid for Avast and wish to continue using it.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on May 31, 2018, 09:07:59 AM
Hi Nightwalker097,
cau you provide us procmon log when Wow fails to load properly It would help us to resolve the issue ?

1) download procmon tool from (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon)
2) Start procmon
3) Start Wow and induce the issue
4) Save procmon log. Select File in menu ->  Save... ->  Events to save : all events, Format : Native process Monitor Format, Select path where you want to save the log
5) zip the procmon log and upload them to avast ftp (Nightwalker097_wow_fail.zip)

Thank you for help ! 
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on May 31, 2018, 08:03:41 PM
Hi Nightwalker097,
cau you provide us procmon log when Wow fails to load properly It would help us to resolve the issue ?

1) download procmon tool from (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon)
2) Start procmon
3) Start Wow and induce the issue
4) Save procmon log. Select File in menu ->  Save... ->  Events to save : all events, Format : Native process Monitor Format, Select path where you want to save the log
5) zip the procmon log and upload them to avast ftp (Nightwalker097_wow_fail.zip)

Thank you for help !

The following file has been uploaded to ftp://ftp.avast.com/incoming/

Nightwalker097_wow_fail.zip

There are three files, two log files and one text file for details.  If this did not work, let me know who I can send a link to.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on June 04, 2018, 02:21:17 PM
Hi Nightwalker097,
can you try to disable avast self protection, rename C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll library to aswhooka.dll.org and start wow64.exe ?
Let me know if it helped
Thank you !
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 04, 2018, 09:33:38 PM
Hi Nightwalker097,
can you try to disable avast self protection, rename C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll library to aswhooka.dll.org and start wow64.exe ?
Let me know if it helped
Thank you !

System will not allow me to change the file name, access denied.   Yes, I am using a Admin account.
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on June 04, 2018, 11:35:44 PM
I have been exchanging emails with Avast support about this for a couple of weeks now, the response today surprised me considering some of the messages in this thread.

--------------------------
Hello John,

you are the only one who write to us with this issue.

Could you try just disable Avast if it will help to run the game. Don't uninstall, just stop all the shields.

Kind Regards,
Michal Hušek
The Avast Support Team
-----------------------------------

I swear there are messages in here indicating that people have been in touch with support.
Title: Re: wow-64.exe not launching properly after avast update
Post by: DavidR on June 04, 2018, 11:38:58 PM
Hi Nightwalker097,
can you try to disable avast self protection, rename C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll library to aswhooka.dll.org and start wow64.exe ?
Let me know if it helped
Thank you !

System will not allow me to change the file name, access denied.   Yes, I am using a Admin account.

Did you first disable the Avast Self-Defence module ?
AvastUI > Settings > Troubleshooting - uncheck the 'Enable Avast self-defence module' option.
Title: Re: wow-64.exe not launching properly after avast update
Post by: mchain on June 05, 2018, 02:28:04 AM
Yes, Self-Defense will protect avast files and prevent renaming, which is why you'd need to disable it for the moment.
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on June 05, 2018, 05:19:06 AM
I did the steps here, renaming the file after turning off self defense and wow launches every time for me.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 05, 2018, 11:32:40 AM
I disabled the Avast Self Defense Module, changed the aswhooka.dll to aswhooka.dll.org.  Loaded WoW-64.exe with no difference, it did not work.  I rebooted the computer, loaded WoW, and it loaded fine, but it was doing this before.  WoW would load after a fresh boot, but after an undetermined amount of time it would no longer load. Time varied.

I also tried to disable all shields, this had no effect, WoW still did not work.

So until this is figured out, I will uninstall Avast.
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on June 05, 2018, 03:02:57 PM
I disabled the Avast Self Defense Module, changed the aswhooka.dll to aswhooka.dll.org.  Loaded WoW-64.exe with no difference, it did not work.  I rebooted the computer, loaded WoW, and it loaded fine, but it was doing this before.  WoW would load after a fresh boot, but after an undetermined amount of time it would no longer load. Time varied.

I also tried to disable all shields, this had no effect, WoW still did not work.

So until this is figured out, I will uninstall Avast.

Yours is exactly what mine was doing before I renamed the file, I wonder if there aren't multiple things going on.  The last thing I did before renaming the file was a complete removal, including using the avast tool to clear everything out, and a re-install at support's request.  When I sent them my troubleshooting logs they said I had a mix of old and new dll files. 

I still don't consider this fixed as I have self defense turned off and that dll isn't loading.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 05, 2018, 08:57:24 PM
I disabled the Avast Self Defense Module, changed the aswhooka.dll to aswhooka.dll.org.  Loaded WoW-64.exe with no difference, it did not work.  I rebooted the computer, loaded WoW, and it loaded fine, but it was doing this before.  WoW would load after a fresh boot, but after an undetermined amount of time it would no longer load. Time varied.

I also tried to disable all shields, this had no effect, WoW still did not work.

So until this is figured out, I will uninstall Avast.

Yours is exactly what mine was doing before I renamed the file, I wonder if there aren't multiple things going on.  The last thing I did before renaming the file was a complete removal, including using the avast tool to clear everything out, and a re-install at support's request.  When I sent them my troubleshooting logs they said I had a mix of old and new dll files. 

I still don't consider this fixed as I have self defense turned off and that dll isn't loading.

I have not used the Avast removal tool, but after a standard uninstall via Windows WoW loads fine every time.  I find it interesting that with Avast installed, usually after a fresh boot WoW will load just fine and run fine as well.  After logging out of WoW, just the game, and waiting for some time, when I try to log back into WoW it won't load.  I agree, there might be multiple things going on that is the combination that is causing this issue.

Hoping the Avast team can get this fixed soon.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on June 05, 2018, 11:57:35 PM
I disabled the Avast Self Defense Module, changed the aswhooka.dll to aswhooka.dll.org.  Loaded WoW-64.exe with no difference, it did not work.  I rebooted the computer, loaded WoW, and it loaded fine, but it was doing this before.  WoW would load after a fresh boot, but after an undetermined amount of time it would no longer load. Time varied.

I also tried to disable all shields, this had no effect, WoW still did not work.

So until this is figured out, I will uninstall Avast.

Yours is exactly what mine was doing before I renamed the file, I wonder if there aren't multiple things going on.  The last thing I did before renaming the file was a complete removal, including using the avast tool to clear everything out, and a re-install at support's request.  When I sent them my troubleshooting logs they said I had a mix of old and new dll files. 

I still don't consider this fixed as I have self defense turned off and that dll isn't loading.

I have not used the Avast removal tool, but after a standard uninstall via Windows WoW loads fine every time.  I find it interesting that with Avast installed, usually after a fresh boot WoW will load just fine and run fine as well.  After logging out of WoW, just the game, and waiting for some time, when I try to log back into WoW it won't load.  I agree, there might be multiple things going on that is the combination that is causing this issue.

Hoping the Avast team can get this fixed soon.
Please do a clean install and see if that fixes the problem.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on June 06, 2018, 02:41:52 AM
I'm starting to think it only worked for me because it thought I would stay excited.  I played today, exited out of the game to watch a show online.  When I went to start the game back up it did not start.  Having been on the support side of the world I know how frustrating issues like this can be, I'm still annoyed at the insistence by the support agent that I was the only one reporting the issue.  It may very well be time to find a new product, and then I will have to make sure that every person on the staff that I have recommended Avast to, as well as all of the students and their parents find out about my support experience.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 06, 2018, 03:52:52 AM
I disabled the Avast Self Defense Module, changed the aswhooka.dll to aswhooka.dll.org.  Loaded WoW-64.exe with no difference, it did not work.  I rebooted the computer, loaded WoW, and it loaded fine, but it was doing this before.  WoW would load after a fresh boot, but after an undetermined amount of time it would no longer load. Time varied.

I also tried to disable all shields, this had no effect, WoW still did not work.

So until this is figured out, I will uninstall Avast.

Yours is exactly what mine was doing before I renamed the file, I wonder if there aren't multiple things going on.  The last thing I did before renaming the file was a complete removal, including using the avast tool to clear everything out, and a re-install at support's request.  When I sent them my troubleshooting logs they said I had a mix of old and new dll files. 

I still don't consider this fixed as I have self defense turned off and that dll isn't loading.

I have not used the Avast removal tool, but after a standard uninstall via Windows WoW loads fine every time.  I find it interesting that with Avast installed, usually after a fresh boot WoW will load just fine and run fine as well.  After logging out of WoW, just the game, and waiting for some time, when I try to log back into WoW it won't load.  I agree, there might be multiple things going on that is the combination that is causing this issue.

Hoping the Avast team can get this fixed soon.
Please do a clean install and see if that fixes the problem.

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Followed procedures for Clean Install.  WoW still will not load.  Even after a fresh boot.  Waited 25+ min and tried again, no luck.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on June 06, 2018, 03:56:19 AM
Sorry but it's one more item eliminated. I'm not a gamer. Have never experienced the problem myself.

Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on June 07, 2018, 10:29:15 AM
Hi Nightwalker097,
I try to find which component is responsible for the issue.

Ok next try :
1) Can you keep renamed aswhooka.dll and its x86 sibling aswhookx.dll
2) Rename snxhk.dll files located in c:\Program Files\AVAST Software\Avast\snxhk.dll and c:\Program Files\AVAST Software\Avast\64\snxhk.dll
3) Try to induce the issue.

Please let me know if something has changed.
Thank you
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 10, 2018, 01:26:39 AM
Hi Nightwalker097,
I try to find which component is responsible for the issue.

Ok next try :
1) Can you keep renamed aswhooka.dll and its x86 sibling aswhookx.dll
2) Rename snxhk.dll files located in c:\Program Files\AVAST Software\Avast\snxhk.dll and c:\Program Files\AVAST Software\Avast\64\snxhk.dll
3) Try to induce the issue.

Please let me know if something has changed.
Thank you

Question, how does renaming these dll files affect the AV's ability to protect the system?  Not really a fan of having my computer connected to the internet and not being protected.  Also, one of your testers could probably use a free World Of Warcraft account to do some of these tests.  I am having to reinstall, test, and uninstall Avast every time here to help.

As soon as I hear from you about protection issues, and what the mentioned dll does, I will give it a try.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 12, 2018, 06:55:42 PM
Hi Nightwalker097,
I try to find which component is responsible for the issue.

Ok next try :
1) Can you keep renamed aswhooka.dll and its x86 sibling aswhookx.dll
2) Rename snxhk.dll files located in c:\Program Files\AVAST Software\Avast\snxhk.dll and c:\Program Files\AVAST Software\Avast\64\snxhk.dll
3) Try to induce the issue.

Please let me know if something has changed.
Thank you

I tried what you suggested above, still the same problem.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 15, 2018, 10:12:41 PM
Any word on when this problem might get resolved?
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 21, 2018, 08:35:31 PM
This problem has NOT been fixed. Avast still causing WoW-64.exe to not launch properly.
Title: Re: wow-64.exe not launching properly after avast update
Post by: pcfixerhough@yahoo.com on June 22, 2018, 06:35:05 PM
This problem has NOT been fixed. Avast still causing WoW-64.exe to not launch properly.

I haven't received anymore replies from support  :-\ so after them telling me that I was the only person to report the problem, then that they couldn't duplicate it I am pretty sure I am just going to swallow my recent renewal for our household computers and move back to Norton/Symantec.  Like you I have removed everything and re-installed it, tried disabling all shields and the only time that wow launches 100% of the time is when Avast is removed from my system.

I understand software glitches, I don't understand what I believe are customer service glitches.

John
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 22, 2018, 07:40:06 PM
This problem has NOT been fixed. Avast still causing WoW-64.exe to not launch properly.

I haven't received anymore replies from support  :-\ so after them telling me that I was the only person to report the problem, then that they couldn't duplicate it I am pretty sure I am just going to swallow my recent renewal for our household computers and move back to Norton/Symantec.  Like you I have removed everything and re-installed it, tried disabling all shields and the only time that wow launches 100% of the time is when Avast is removed from my system.

I understand software glitches, I don't understand what I believe are customer service glitches.


John

Well I have found that if I reboot my computer, everything works fine, but only after a fresh boot.  It works, but is NOT a fix.  I suggested to them to get a free WoW account and use it for their troubleshooting.  It was after this that they also stopped responding to me.  We pay for the application, and I am happy to help them in troubleshooting problems, but for them to just stop responding it bad business.  I will continue to use Avast until my current sub if done, but I may leave after that.  Maybe by then they will find the glitch and get it fixed.

In another thread, someone had very similar problems when trying to play Overwatch. Wonder if the problems are related. I tried the possible fixes there (not mudh different than what we have already tried) with no success.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on June 25, 2018, 08:30:03 AM
Hi Nightwalker097,
we asked our testers to reproduce the issue they havent been able to reproduce it :-(

Title: Re: wow-64.exe not launching properly after avast update
Post by: Martin Kudlicka on June 25, 2018, 09:10:56 AM
Can you please try to turn off anti-rootkit and anti-exploit in settings/troubleshooting if it helps?
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 25, 2018, 04:21:24 PM
Hi Nightwalker097,
we asked our testers to reproduce the issue they havent been able to reproduce it :-(

I have been able to reproduce this issue on my laptop as well.
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 25, 2018, 07:40:00 PM
Can you please try to turn off anti-rootkit and anti-exploit in settings/troubleshooting if it helps?

Ok I disabled both the anti-rootkit and anti-exploit.  WoW loads fine. 

I enabled the anti-rootkit and WoW fails to load.  So I think there may be the problem.

This was verified on two different computers.

Thanks for your help.  Hopefully there will be a fix soon for this.
Title: Re: wow-64.exe not launching properly after avast update
Post by: kwiq on June 26, 2018, 05:09:16 PM
Hi Nightwalker097,
today we released a fix for this issue in VPS 180626-4 .
Please let us know if it help !
Thank you
Title: Re: wow-64.exe not launching properly after avast update
Post by: Nightwalker097 on June 27, 2018, 06:27:09 AM
Hi Nightwalker097,
today we released for this issuein VPS 180626-4 .
Please let us know if it help !
Thank you

Well everything seems to be working now.  I have had no issues loading WoW-64.exe.  My VPS is 180626-6.

I was happy to assist you all in fixing this issue.

Thanks for a great product.
Title: Re: wow-64.exe not launching properly after avast update
Post by: xppxzqq on February 27, 2019, 08:28:23 PM
And it's back again with the PTR version of the Overwatch game. The PTR version is the beta build of the game which contains changes for the users to test and I HAVE to uninstall Avast to play it. For the love of god, can you please make Avast stop this super annoying intervention. I have to uninstall your product again to start a perfectly legitimate application.
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on February 27, 2019, 08:31:08 PM
And it's back again with the PTR version of the Overwatch game. The PTR version is the beta build of the game which contains changes for the users to test and I HAVE to uninstall Avast to play it. For the love of god, can you please make Avast stop this super annoying intervention. I have to uninstall your product again to start a perfectly legitimate application.
Running any beta can result in unexpected and sometimes unwanted results.
Title: Re: wow-64.exe not launching properly after avast update
Post by: xppxzqq on February 27, 2019, 08:36:35 PM
It's not a beta in terms of unfinished or new product, it's a beta in terms of hero balance, map changes that kinda stuff. It's not even called beta but I figured I'd describe it that way so it's easier to understand and do not agree with you because this is the same crap that's been reported since at least 2017 https://forum.avast.com/index.php?topic=201784.0
Title: Re: wow-64.exe not launching properly after avast update
Post by: bob3160 on February 27, 2019, 08:41:30 PM
It's not a beta in terms of unfinished or new product, it's a beta in terms of hero balance, map changes that kinda stuff. It's not even called beta but I figured I'd describe it that way so it's easier to understand and do not agree with you because this is the same crap that's been reported since at least 2017 https://forum.avast.com/index.php?topic=201784.0 (https://forum.avast.com/index.php?topic=201784.0)
I've reported this to Avast. Hopefully they will chime in to help resolve your problem.