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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jraju on February 17, 2018, 03:36:47 PM

Title: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on February 17, 2018, 03:36:47 PM
Hi, When normally windows shutdown, it closes all the sessions, applications user profile handles etc. But of late, i am having warning alerts about user registry handle leaks by avast antivirus application. All other applications, it seems closes all handles while shutdown, but for avast, the windows forced them to close to get the warning?
What is the bug in it? Could avast team consider this and provide a solution , so that avast also closes normally without any warning alert . I only find this antivirus in my user profile event.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on March 11, 2018, 12:51:03 PM
Hmm, Experts and moderators,
I expected a kind of reply to my query which is not forthcoming leading to my post being not available for immediate response. The post would be hidden in the back pages .
I am enclosing other picture also, and would request, what is this error or warning i am getting on every restart.This is related to the previous query of avast leaving registry handles open on restart in my first post in this subject above.
Could avast team look in to it
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on March 11, 2018, 12:52:24 PM
Hi, I forgot to enclose the picture
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on March 14, 2018, 01:58:46 PM
Hi, Why no reply to the queries. Normally, i get reply from avast experts within  a few days.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: precglide1@aol.com on March 14, 2018, 04:15:47 PM
I've had the same problem for a very long time.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: Riley7 on March 15, 2018, 10:10:49 AM
I've had the same problem for a very long time.

Same here.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: stibi on March 15, 2018, 11:53:29 AM
I've had the same problem for a very long time.

Well, it was... and what was the solution?
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on March 16, 2018, 06:40:12 AM
Hi, moderators, why no reply is being given to the queries . I am also getting the name resolution error for,
Name resolution for the name _ldap._tcp.dc._msdcs.domain.name timed out after none of the configured DNS servers responded.
What is this. My computer is not a server, and how comes error related to server for individual pc.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on March 18, 2018, 06:53:17 AM
Hi, It is strange that this forum is not attended by either moderators or staff as was used to be. Still i am getting the -ldap error, a server error, which i never have.
               If the question is not answered , then it will be buried in the back pages . Avast is the best antivirus User Interface friendly program i use for years and this kind of bugs, i think , it is a bug that need fix, annoys me. my internet access is cut and regained and i do not know, if this was due to the error handling registry handles by the avast .
               I am not sure , that avast causes it, but if the moderator or staff replies, then i can look elsewhere. There is no ticket available for free users now
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: Asyn on March 18, 2018, 09:25:36 AM
There is no ticket available for free users now
You can submit a bug report in "About Avast".
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 18, 2018, 03:29:00 PM
Hi, Cannot experts say some solution to this registry leaks.
I have disabled the avast during startup, to stop this leaks, but on shutting and restarting, i am getting this error.
when all applications do stop their registry handles, why not avast.
Please see this enclosed and give the solution.
Are you looking at event viewer to note this error. It is particular that the leaked handles belongs to avast alone.
Hope that i get a positive reply from avast staff or experts
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: stibi on April 19, 2018, 02:09:52 PM
Here are users, not Avast people...
Did you try the bug report?
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 19, 2018, 03:26:43 PM
Hi, Thanks for your advice. But the feed back format does not consist of  enclosing a file for quick viewing. Just said that i raised a query at avast web forum. There is no attachment option
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 20, 2018, 07:38:47 AM
Hi, Stibi, The forum was not maintained as before. Of course, I am using avast antivirus free for years. Previously i was able to use ticket to get some clarifications and best advises. They would send me a file to give the logs and then will correct it if it is a bug or my mistake settings. But nowadays, this was not to be the case. For free version, they stopped total support.
You can only browse the topics that generally happens in the support feedback, you cannot enclose any files for reference.

I like this software because, this is the one, which i know each menu, and what it does for you (plural).
If this question is superseeded by some other questions, this question will be not visible to the users to open it. Normally , one would not go to the other pages to see the recent questions.
I do not know, why they stopped support to antivirus free users. Eventhough, i rate this as highly preferred product, sometimes, it annoys when a bug is queried and not answered.
Sorry for airing this .
         Stibi, don't you see the moderators list in the sub forum list, while opering? Previously, i used to get response from avast staff members also.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 20, 2018, 02:42:10 PM
Hi, Stibi, The forum was not maintained as before. Of course, I am using avast antivirus free for years. Previously i was able to use ticket to get some clarifications and best advises. They would send me a file to give the logs and then will correct it if it is a bug or my mistake settings. But nowadays, this was not to be the case. For free version, they stopped total support.
You can only browse the topics that generally happens in the support feedback, you cannot enclose any files for reference.

I like this software because, this is the one, which i know each menu, and what it does for you (plural).
If this question is superseeded by some other questions, this question will be not visible to the users to open it. Normally , one would not go to the other pages to see the recent questions.
I do not know, why they stopped support to antivirus free users. Eventhough, i rate this as highly preferred product, sometimes, it annoys when a bug is queried and not answered.
Sorry for airing this .
         Stibi, don't you see the moderators list in the sub forum list, while opering? Previously, i used to get response from avast staff members also.
Avast staff quite often replies. Maybe not as often as we would like but, when needed they do reply.
Support file submission is still available:

Submitting a support file to Avast
Instructions how to use it can be easily found:
https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 20, 2018, 03:47:38 PM
Hi, Thank you for your help. i generated and it automatically generated and sent to avast, but where to find if it has been sent to them. anyhow, i have taken a print screen of the last screen, the Finish screen. Please
The registry handles are kept open by avastsvc.exe. do you have any idea.
how to send the file id. Can i give in this post
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 20, 2018, 04:46:53 PM
Yes.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 23, 2018, 05:26:33 AM
hi, i am enclosing the screenshot of support file for further action /comment
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on April 24, 2018, 09:34:10 AM
Hi jraju
can you create a procmon log to find thread which opens those registry keys ?

Download procmon from :  https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Configure Process Monitor to log the next boot (Options | Enable Boot Logging).  Then, restart the system cleanly.  During the next boot cycle, do not run Process Monitor.  When the system is up again, make the problem happen (Process Monitor's driver will be capturing, but you won't see any visual indication that Process Monitor is active).  Then, shut down cleanly.
When you restart the system again, run Process Monitor.  It will ask if you want to save the log of boot-time activity.  Choose to do so; this log will contain all events from the previous boot session, when you caused the problem to happen.
Save procmon log and (all events !) and upload it to avast ftp.
Thank you
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 24, 2018, 02:53:17 PM
please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 24, 2018, 03:31:28 PM
please say how to upload thro avast ftp is that different from normal annexing the file.
Did you see the bug report file , i sent to avast servers. There are three pml files having nearly 200 mb each.
https://support.avast.com/en-us/article/FTP-file-upload
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 25, 2018, 05:35:44 AM
Hi, bob, Thanks. I do not have a ftp server.
i could download winscp, but what is the filename and password to be given to avast support.
How to give those , so only avast staff reads those.
Is it the same , as given in the avast ftp server in the Ist instructions, or can i choose.
After uploading, what should i do ? I cannot publish the pw and file name in web forum.
How to go about that , so that i could send the huge file to avast support.
Do not you experience those kind of leaks? Did you check the event viewer and user profile service logs.
I do not think, that  i am only the person to have this registry leaks.
sfc scan does not give any integrity violations.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 25, 2018, 04:18:09 PM
You don't need an ftp server.
The instructions explain how to send your file.
If that doesn't work for you hopefully kwiq will reply with additional information.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 27, 2018, 06:18:14 AM
Hi bob and kwig,

i am having doubt over these lines in the instruction one
"After compressing the requested files to a password protected archive, upload the archive to our Avast FTP server with any FTP client software using the following parameters:
how to go about it. I had readied zip files
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: Asyn on April 27, 2018, 08:10:09 AM
If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 27, 2018, 02:19:29 PM
H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 27, 2018, 02:20:07 PM
If you can't handle the ftp instructions, upload it to a file sharing site of your choice and provide the link.
You can also upload it to your Google Drive or to OneDrive and share it that way. :)
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 27, 2018, 02:22:12 PM
H, i want only avast team to view the file. i do not know, how to go about in the second instructions.
what password , and how to send thro the second instructions.
You can send him the password used to secure the file via PM along with the link to the download
if you shared it on a file sharing site or via the means I mentioned.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 27, 2018, 02:22:40 PM
Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 27, 2018, 09:56:24 PM
Hi, that is the question. Ok, Say, i say the three zip file in my google drive, but how to send to avast team. The size is nearly 600 mb
You send a shareable link to the file via PM to kwiq. I already stated that in my last reply. PM = Personal Message.

Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 30, 2018, 07:41:53 AM
Hi, Bob
I am newjust clicked kwig and then found option of send pm.
I just enclosed google drive folder link to him thro that.
Where i could find the sent letter
Where i will ge to PM.
anyhow, i t the reply , in the forum or in my personal mail box. if the replies are given in forum, it will be useful to every user.
i have just sent the link with a subject.
i have not given the topic of this forum.
please give your valuable suggestion as always
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 30, 2018, 07:44:17 AM
HI, Kwig,
Kindly see the PM and the enclosures therein.
Please give me further instructions here itself , so that every user would be knowing.
Please avoid personal information if any in the said logs while quoting.
Expecting your reply
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: bob3160 on April 30, 2018, 01:26:38 PM
This should answer your question about accessing your PM's
(https://screencast-o-matic.com/screenshots/u/Lh/1525087464604-45415.png)
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on April 30, 2018, 03:18:43 PM
Hi, Bob, i checked that menu. It was not found. Some previous messages only available.
How to know that kwig has that link.
There was an option, to preserve the message in outbox, i clicked yes for that, but could not find anything.
Hi, kwing, Would you kindly say whether it reached your box.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 01, 2018, 12:33:14 PM
Hi,Kwiq
Did you receive my PM enclosing the procmon logs zip files
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: Asyn on May 01, 2018, 12:40:46 PM
Hi,Kwiq
Did you receive my PM enclosing the procmon logs zip files
Be patient, today's a holiday in most European countries. ;)
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 01, 2018, 12:56:03 PM
Hi, Thanks, After so much tries, i could see the message sent to kwiq. thanks asyn
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: Asyn on May 01, 2018, 12:59:31 PM
You're welcome.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 02, 2018, 10:52:03 AM
Hi jraju,
can you  confirm that there is a leak on HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-2510130899-2858772224-4042820923-1000 registry key and the process is AvastSvc.exe 
I tried to find it in image you have provided but im not sure !
Thank you
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 07, 2018, 03:39:27 PM
Hi, Kwiq,
Do you want me to check in my registry,after booting or at any time during the windows running.
So, you mean that only i am receiving this leaks?
Probably most do not see the event viewer for warnings.
Anyhow, i will try to check that.
What window alert is it will be made not to work, when it shuts up, but gave the warning in the next boot.
My query is , do you mean to say that avast does not leak any registry keys while the computer shuts down?
What 600 mb of logs tell you , please
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 09, 2018, 08:50:28 AM
Hi jraju,
can you open event viewer and tell me which registry key was held by avast process like AvastSvc.exe ?
You have past image of event view with registry keys but I m not able to read registry key name which we held.
Thank you
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 09, 2018, 03:11:26 PM
Hi, When i browsed the registry now, i did not find any avastsvc .exe, but i post the registry for reference. There is no entry for this profile list. What that s-....denotes. Is that a user account profile? or program profile please give me details
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 09, 2018, 03:29:12 PM
Here is the eventview at present, in which it shows the log
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 11, 2018, 09:31:53 AM
Hi jraju
yes this is what i meant can you please past the text bellow DETAIL - as plain text into forum_
 I see registry paths and processes cutted in the picture :-(
Thank you.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 12, 2018, 07:03:49 AM
Hi, Kwiq,
              Before seeing your post, i thought of knowing about those s-1-5 profile.When i browsed users name that shown as s-1-5long handle with number, i found so many entries of nt.dot.log files . I thought, that usually only one entry is in the user profile if you create a new account user. I thought, to fix this by creating a new user account and then tried to copy those entries minus nt...files as per the microsoft instructions. The resultant user profile was also created with the same logs of nt.
Then i thought of creating a new user and then copy from the old profile user list. But there also i could not find nt.dat.log, instead, nt.dat.log1 and log2. files. So, in the melee i created, i have lost some files of the previous user intel, which i sent to you.
I could not see the registry leaks logs as it was not there in the old profile restored or in the newly created profile.
I thought, this leak could have been the result of corrupted user account, which i tried to fix.
If i could find the same log , i will try to post.
I am still having error 1014 dns client error and leak errors. I will post the log details if i get.
Since i tried so much users , without knowing the intricacies of those profiles, i have opted SR system restore. The system restored to my previous profile, but some files are still having log 1 and log 2 instead of log , ntuser.dat.log as default.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 14, 2018, 08:56:03 AM
Hi jraju,
In case you have corrupted registry hives I would recommned
https://support.microsoft.com/en-sg/help/822705/registry-troubleshooting-steps-for-advanced-users
 
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 14, 2018, 03:18:27 PM
Hi, I only suspect that it would have been. But i think that avast is not closing the registry handles , and this is the only program that is listed in my user warning.
The other point is :
The windows 7 gives this warning if any application is not closing its handles in the registry when shut down and eventhough , the windows 7 shut down processes closes those handles before restarting the computer and thus killilng the Avast handles.
It also came to light, that this was fixed in windows 8, as it is shown as just information , rather than warning.
Ok, my point is , why avast team could not lookout , where it is not closing the registry handles. Though, the picture would have shrinked the letters in my pictures i posted in this thread,i had attached one or two pictures of the same, which could be seen by you
If it is found and avast makes all the handles closing on restart, then would it not be normal as any other program?
The link is given below
https://social.technet.microsoft.com/wiki/contents/articles/3134.user-profile-service-event-1530-the-windows-operating-system-detected-that-your-registry-file-is-still-in-use-by-other-applications-or-services.aspx
Hi, kwiq, did not the log suggest any thing
I will post the warning details , if i get, but let me say, that avast is not closing the registry handles as a bug and would request your team members to fix it in the next update
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 14, 2018, 05:34:00 PM
Hi jraju
I found 8066 registry events so it takes time to go through all of them.
Event trace reported that avastsvc.exe had opened handle to S-1-5-21-2510130899-2858772224-4042820923-1000 key.
There isnt any entry with this SID - I suspect that it is HKCR (currently logger user sid)
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 15, 2018, 01:53:55 PM
Hi, Kwiq,
It is Hklm key, and my log in user id.
I have checked the same and no doubt about that.
How did you notice that in HKCR.
I had not looked in to that profile list.
But, when i check the user id in c: and in HKLm, those two tallies in profile image path.
Am I making clear?
I thought about ntuser corruption, but came to know that it is personal preferences of programs and settings and it has nothing to do with the pro;file corruption.
Hi, Users, do nobody has this peculiar phenemena of registry .
I see in one of the Posts in some other forum, that it is because of avast probing  and the user has just uninstalled avast for creating it.
I do not want to discontinue , your antivirus, as each menu and settings are known to me and it gives maximum protection
Expecting replies
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 15, 2018, 03:02:28 PM
Hi, kwig, I am enclosing the details of 1014 error log
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

 DETAIL -
 2 user registry handles leaked from \Registry\User\S-1-5-21-2510130899-2858772224-4042820923-1009:
Process 1740 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2510130899-2858772224-4042820923-1009
Process 1740 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2510130899-2858772224-4042820923-1009

i wish to mention here that i have changed my log in user from intel to the present new user and i set this as default login without pw
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 25, 2018, 02:30:38 PM
Hi, Why no reply is being received for my pertinent query. I enclosed all logs and given all the details. Why avast is not closing all its handles in windows 7.Ofcourse, the OS is disabling all the handles . But i want avast to close all its handles on the shut down process. No other application is having this problem.please and hope to get suitable solution from avast team or moderators
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 28, 2018, 08:14:27 AM
Hi jraju,
when we stop AvastSvc.exe via service control manager manually there are no warning messages in event logs but when windows stops AvastSvc.exe in shutdown there are 6 registry keys left :
\REGISTRY\MACHINE\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\AVAST MAIL SCANNER TRUSTED
\REGISTRY\MACHINE\SYSTEM\CONTROLSET001\CONTROL\SESSION MANAGER
\REGISTRY\USER\.DEFAULT\CONTROL PANEL\INTERNATIONAL
\REGISTRY\MACHINE\SYSTEM\CONTROLSET001\SERVICES\CRYPT32.
\REGISTRY\MACHINE
\REGISTRY\MACHINE\SYSTEM\CONTROLSET001\CONTROL\NLS\SORTING\VERSIONS
When AvastSvc.exe process terminates all its handles are released by system and as you can see it is not a leak which would lead to low memory conditions.   
Except \REGISTRY\MACHINE\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\AVAST MAIL SCANNER TRUSTED all other keys are opened by system dlls not by avast code ! In vm image where I induce it I saw this errors also for svchost.exe.

I will try to find why we open \REGISTRY\MACHINE\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\AVAST MAIL SCANNER TRUSTED and keep its handle till shutdown.
Sorry for late response and thank you for report ! 

Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 28, 2018, 03:31:16 PM
hI, kWIQ
Thanks for your answer. So accroding to you , that not all but one handle is not clsing when shutdown takes place. Is it?
So, it is related to mail shield settings that is not closing the handle. am i correct?
Could you  say in plain terms what it is not closing during the process of shut down.
Also is it that , more than avast, some system process handles are still open other than avast during the shut down process. please give a clear picture.
But event viewer does not list those, am i correct?
Is there any connection, that the emails , for eg, gmails could be accessed by android phone also, having the same account open in android also.
If i enable mail sheild in gmail in pc, the same email is also accessed , or could beaccessed with android with gmail sync.
expecting plain as well technical details in this regard
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on May 29, 2018, 09:07:02 AM
Hi jraju,
I induced it in my vm image and wrote a script which traced all registry handles from PC start to shutdown those 6 registry keys left as possible handle leaks.I will try to find a reason why \REGISTRY\MACHINE\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\AVAST MAIL SCANNER TRUSTED  is properly closed  when I stop AvastSvc manually before PC shutdown and let you know.

Rest of resitry keys were opened by system not by avast itself  so I dont know who is responsible for closing them
\REGISTRY\MACHINE\SYSTEM\CONTROLSET001\CONTROL\SESSION MANAGER
\REGISTRY\USER\.DEFAULT\CONTROL PANEL\INTERNATIONAL
\REGISTRY\MACHINE\SYSTEM\CONTROLSET001\SERVICES\CRYPT32.
\REGISTRY\MACHINE
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on May 29, 2018, 02:17:59 PM
Hi, Thanks , are those entries in HKLM? in the regedit.
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on June 01, 2018, 12:01:54 PM
Hi, Why no reply to my query? is there any news on the poin of avast mail.
I had to reply so tha it gets  the atention of  the staff or moderator, because, otherwise, it will be going back to 2,3 pages , which i doubt any body would peruse
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: kwiq on June 01, 2018, 01:45:01 PM
Hi jraju
\REGISTRY\MACHINE\ = local machine
\REGISTRY\USER\ = users
Title: Re: Why avast is not closing some of the user profile handles at normal shutdown,?
Post by: jraju on June 01, 2018, 01:54:40 PM
I induced it in my vm image and wrote a script which traced all registry handles from PC start to shutdown those 6 registry keys left as possible handle leaks.I will try to find a reason why \REGISTRY\MACHINE\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\AVAST MAIL SCANNER TRUSTED  is properly closed  when I stop AvastSvc manually before PC shutdown and let you know.
Hi, Kwiq, did you see why?