Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: peterkerr7 on February 18, 2018, 09:43:47 PM

Title: charged for new license but no email notifications or license key
Post by: peterkerr7 on February 18, 2018, 09:43:47 PM

Hi, despite my attempts to cancel autorenewal with digital river my card has been charged. I received no email notification of pending charge or a receipt for such. When i checked my account at avast and digital river there is no new license or transaction showing. Any help appreciated. 
Thanks. 

Title: Re: charged for new license but no email notifications or license key
Post by: bob3160 on February 18, 2018, 09:47:42 PM

Quote from: peterkerr7 on February 18, 2018, 09:43:47 PM

Hi, despite my attempts to cancel autorenewal with digital river my card has been charged. I received no email notification of pending charge or a receipt for such. When i checked my account at avast and digital river there is no new license or transaction showing. Any help appreciated. 
Thanks.

Refund request: https://support.avast.com/support/tickets/new?form=2

Title: Re: charged for new license but no email notifications or license key
Post by: peterkerr7 on February 18, 2018, 09:53:47 PM

Link doesn't work. 404 not found

Title: Re: charged for new license but no email notifications or license key
Post by: bob3160 on February 18, 2018, 09:58:52 PM

This does:
https://support.avast.com/en-ww/contact/