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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Mac => Topic started by: REDACTED on February 22, 2018, 02:57:26 AM

Title: VPN won't connect
Post by: REDACTED on February 22, 2018, 02:57:26 AM

VPN wont connect.

Title: Re: VPN won't connect
Post by: krahulik on February 22, 2018, 09:07:40 AM

Hi Thomas,
  this message doesn't provide much information to work with. The typical reasons why VPN doesn't connect are network conditions (too hight latency), blocked ports 500 or 4500 (i.e. some Cisco routers have disabled them by default), and blocked communication by countries or ISPs (China, United Arab Emirates, Qatar).

Could you please generate a support package from application's help menu and send it to me as a private message?

Best Regards,
  Martin

Title: Re: VPN won't connect
Post by: REDACTED on February 23, 2018, 12:55:10 AM

There is no option on this page to create a 'private' message.

Title: Re: VPN won't connect
Post by: Asyn on February 23, 2018, 05:29:24 AM

Quote from: thomas.marsh on February 23, 2018, 12:55:10 AM

There is no option on this page to create a 'private' message.

-> https://forum.avast.com/index.php?action=pm;sa=send;u=292001