Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 26, 2018, 11:23:27 AM

Title: False positive reported - how long does it take to get replies?
Post by: REDACTED on February 26, 2018, 11:23:27 AM

Hello,

we've reported a couple false positive files from our application last week - the form suggests we should be receiving a report very soon about the status and consideration of the false positive. However, our customers are getting upset.

How long does this process take normally?

Title: Re: False positive reported - how long does it take to get replies?
Post by: Milos on February 26, 2018, 01:49:22 PM

Hello,
which form was used for reporting the false positives?
If you still have the reported files, can you share their sha256s (or Virustotal links of their scan), please? This can help us find the files.

Milos