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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Zoart666 on February 27, 2018, 07:19:44 AM

Title: Installation takes forever
Post by: Zoart666 on February 27, 2018, 07:19:44 AM
Hello,

I reinstalled windows 10 home and I wanted to reinstall avast again. But it takes forever, up to a good 40 minutes and then it's not even finished.

This happens with all the windows updates and even without it. And nothing else is installed on the pc that could hinder the installation.

Don't know if there are server problems on avast's end or if it's something else. I have done a reinstall of windows 3 times already to see if it was any different. But on every single one of them they take forever. After 40 min I cancelled them because.... well it's not normal.

Also should mention that I disabled the firewalls, the windows defender etc, in an attempt to fix it.

I'm out of ideas
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 12:39:43 PM
anyone?
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 12:50:28 PM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 12:52:10 PM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

-Free version
-Latest version because it's the online installer
-windows 10 home 64
-no other security software installed. A fresh windows 10 install.
-I always used Avast in the past.

As mentioned in the previous post, I already tried disabling the firewalls, disabling the windows defender and updated to the latest windows version.

I never had this problem in this past. So I'm not exactly sure what is causing this
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 12:57:57 PM
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 01:00:32 PM
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Thank you, but that doesn't really explain why it is happening. Like is there some conflict with the server of avast or is is it something else?

There is also no previously installed avast... because well I couldn't install it.

I noticed a couple of threads of people having the same problem but they didn't get an answer or fix
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 01:02:46 PM
There is also no previously installed avast... because well I couldn't install it.
OK, skip step #2 then.
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 03:36:19 PM
There is also no previously installed avast... because well I couldn't install it.
OK, skip step #2 then.

The offline installer works, I have Avast installed now. But now it's updating as slow as it was installing the online installer of avast.

It seems that it's because of the updates on avast, either from the the installer or when you have avast installed.

Don't know why it's being that slow, might be the servers?
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 03:44:40 PM
In which country/region are you located..?
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 03:57:04 PM
In which country/region are you located..?

Belgium
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 04:16:42 PM
Try OpenDNS or GoogleDNS. Better now..?
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 04:28:43 PM
Try OpenDNS or GoogleDNS. Better now..?

Didn't work unfortunately
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 04:35:42 PM
Follow instructions: https://support.avast.com/article/33/
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 05:09:41 PM
Follow instructions: https://support.avast.com/article/33/

Done, need the ticket number?

File ID: LP157

Though I did a format again to see if that did fix anything, but still the same.

Like I said, I never had problems with avast before.
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 05:14:30 PM
Done, need the ticket number?
Nope, File-ID is OK, I'll forward it.
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 05:23:23 PM
Done, need the ticket number?
Nope, File-ID is OK, I'll forward it.

So the one in my last post?
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 05:25:27 PM
Done, need the ticket number?
Nope, File-ID is OK, I'll forward it.

Also noticed that at times during updating it says "Unknown error"
Title: Re: Installation takes forever
Post by: Asyn on February 27, 2018, 05:26:22 PM
Done, need the ticket number?
Nope, File-ID is OK, I'll forward it.
So the one in my last post?
Yep.
Title: Re: Installation takes forever
Post by: RejZoR on February 27, 2018, 05:40:58 PM
I've had such problem. What router and firmware for it are you using if custom?
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 05:44:03 PM
I've had such problem. What router and firmware for it are you using if custom?

Tp-link c5400, nothing custom. And latest firmware

Also reset the router to factory settings to see if it changed anything, it didn't.
Title: Re: Installation takes forever
Post by: Zoart666 on February 27, 2018, 05:48:08 PM
I think I finally got it updated to the latest virus definitions, (180227-6) and it took 30 minutes.
Title: Re: Installation takes forever
Post by: jaromir on February 28, 2018, 01:24:01 PM

I reinstalled windows 10 home and I wanted to reinstall avast again. But it takes forever, up to a good 40 minutes and then it's not even finished.


Can you, please, create a support file https://support.avast.com/en-eu/article/33/ and send me support File ID?
Title: Re: Installation takes forever
Post by: Asyn on March 01, 2018, 04:58:07 AM

I reinstalled windows 10 home and I wanted to reinstall avast again. But it takes forever, up to a good 40 minutes and then it's not even finished.

Can you, please, create a support file https://support.avast.com/en-eu/article/33/ and send me support File ID?
See Reply #13. (File ID: LP157)
Title: Re: Installation takes forever
Post by: jaromir on March 01, 2018, 05:10:45 PM
Thank you very much for report. Unfortunately your logs do not contain your unsuccessful installation attempts form February 26th. As well we see in the logs that you have tried to install it twice from online installer, but it seems like installer was killed because logs are not complete for these installations. Did you kill it or did it crash?

Anyway your report was very helpful. Using your logs and our server stats we have found that there is indeed an issue with installations on some W10 systems. We still do not know what is root cause of the problem, but we see that our installer has troubles to download files, there is 10 retries for each download and this may cause installation to run for very long time.

We will let you know as soon as we have more info.
Title: Re: Installation takes forever
Post by: jaromir on March 02, 2018, 01:39:49 PM
We have found that issue is related to IPv6. We have temporarily disabled IPv6 on CDN and issue has been greatly reduced (based on our install stats).
Title: Re: Installation takes forever
Post by: Zoart666 on March 04, 2018, 09:05:37 PM
We have found that issue is related to IPv6. We have temporarily disabled IPv6 on CDN and issue has been greatly reduced (based on our install stats).

Sorry for the late response, was kind of busy these past few days. Thank you for looking in to the issue and resolving it. I personally haven't been able to test it out yet, but I trust your expertise