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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 28, 2018, 07:52:50 AM

Title: Page Fault In nonpaged Area on install
Post by: REDACTED on February 28, 2018, 07:52:50 AM
New user to Avast. Whenever I try to install the Free version I get a blue screen with a Page Fault In nonpaged Area stopcode error.

Running Windows 10. Only anti-virus I had was windows defender.

I ran Malwarebytes, it says no malware detected. Not sure how to fix. Please advise.
Title: Re: Page Fault In nonpaged Area on install
Post by: Asyn on February 28, 2018, 08:12:55 AM
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on August 12, 2018, 08:25:49 PM
 :-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
Title: Re: Page Fault In nonpaged Area on install
Post by: bob3160 on August 12, 2018, 11:45:39 PM
:-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
Answer the questions asked in reply #1
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on August 13, 2018, 12:03:53 AM
Operating System  Win 10 32 bit
No other security system except window Defender
Have used Avast on this computer before no problems like this.
Reset Window and ran into this problems when I tried to install Avast. 

Title: Re: Page Fault In nonpaged Area on install
Post by: Asyn on August 13, 2018, 06:22:57 AM
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Page Fault In nonpaged Area on install
Post by: kwiq on August 13, 2018, 08:37:59 AM
Hi kshunk and seacapp,
can you please upload your system dump files for analysis ?

Memory dump location :
 The default location of the dump file is %SystemRoot%memory.dmp (c:\Windows\memory.dmp)  or C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:WindowsMinidump.dump if C: is the system drive


Avast ftp server :
ftp://ftp.avast.com/incoming

Please zip memory.dmp as kshunk_bsod_8_2018.zip and upload it to ftp server.
Thank you
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on August 22, 2018, 01:34:27 AM
I have been out of town for a while and I just saw your reply to my problem regarding the install on Avast.  This is a system in which I have installed Avast before with now issues like this.
Is it too late to send you the file you requested.  Im a long time Avast user on all on my computer.  I did not think anyone would reply. I will check this post tomorrow 8/22/18 for your reply. I might just go ahead and send what you want and hope for the best.  Thank you.  Seacapp.
Title: Re: Page Fault In nonpaged Area on install
Post by: Asyn on August 22, 2018, 07:21:08 AM
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on August 22, 2018, 04:47:34 PM
I tried the new version that you suggested 18.6.2349 and I still got the Blue Screen.   The stop code was as follows: Page fault in Non Page area / Fault KS SYS.  Please see the attachment below.  Your assistance is still needed  Thank you .
Title: Re: Page Fault In nonpaged Area on install
Post by: mchain on August 22, 2018, 10:26:36 PM
Something to point you towards:  http://www.tomshardware.com/faq/id-3128612/fix-windows-system-service-exception-sys-error.html (http://www.tomshardware.com/faq/id-3128612/fix-windows-system-service-exception-sys-error.html)
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on August 25, 2018, 10:31:15 PM
I have tried your suggestion several times and there has been no change in this situation.  Do you have any other suggestions.
Title: Re: Page Fault In nonpaged Area on install
Post by: bob3160 on August 25, 2018, 10:34:37 PM
Have you done this ???
https://forum.avast.com/index.php?topic=216558.msg1472369#msg1472369
Title: Re: Page Fault In nonpaged Area on install
Post by: kwiq on August 27, 2018, 09:03:45 AM
Hi seacapp,
dump file would help us to find cause of the issue.
As ks.sys is microsoft device driver the best advice is to check version of ks.sys and if it is not the latest one update your system !
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on September 06, 2018, 10:32:27 PM
Sorry to get back with you so late.  Been out of town again.  I still have the same issue.  I will send you the memory dump files.  I did not hear from anyone I though you guys  closed me out.  I will get them to you as soon as I can.  Thanks  :)
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on September 06, 2018, 10:43:47 PM
I'm having trouble figuring out how to get the files to you. I'm not a tech person.  Could you simplify you instructions a little more.  Thank  you.  :D
Title: Re: Page Fault In nonpaged Area on install
Post by: seacapp on September 06, 2018, 10:49:29 PM
Can you please clarify how to up load the memory files you need.  I'm not a tech.  Can you simplify. Thank you .  ;D
Title: Re: Page Fault In nonpaged Area on install
Post by: Asyn on September 07, 2018, 05:07:51 AM
You can upload your dump(s) here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
Pick a unique name (and post it here), so the devs can find it. Thanks
Title: Re: Page Fault In nonpaged Area on install
Post by: kwiq on September 07, 2018, 09:21:07 PM
https://www.youtube.com/watch?v=_ZxP0TjjeOY
Title: Re: Page Fault In nonpaged Area on install
Post by: alanb on September 08, 2018, 02:45:18 PM
Unfortunately, kwik, that is a 5-year old video and FireFTP will not work on any version of Firefox above 57 (current is 63.0).
Title: Re: Page Fault In nonpaged Area on install
Post by: bob3160 on September 08, 2018, 03:16:51 PM
Unfortunately, kwik, that is a 5-year old video and FireFTP will not work on any version of Firefox above 57 (current is 63.0).
This should do the trick, https://www.youtube.com/watch?reload=9&v=UJ2O4SRxwkA