Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: ncel76 on February 28, 2018, 04:42:51 PM
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Hi Guys, i have noticed a bug of the "RECORDING AUDIO" function. In practice, if I send the "audio recording command" and by mistake I send the command again without the previous one having finished, the recording no longer works. The command is able to send but no longer receives a reply. (the file audio). There is no way to restart the function correctly. In my case the account is connected to Google Drive. Does anyone have any solutions? Thanks in advance.
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Hi, thanks for reporting the problem, it has been forwarded to a colleague concerned. It would greatly help us, if you could specify what type of device and Android version you use, thanks.
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Hi, it's a Huawei P8 Lite with Android 6.0 Marshmallow. The comand of recording start, I see the minutes that pass from sending the command but not receiving the file....(1 minute ago, 2 minute ago...8 minutes ago...etc..)...can you help me ?
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I have tried also with other devices a samsung j3 and the problem is the same. If i send a audio recording command and than i send a second command without receiving the first one, there is no way to receive the audio. If i restart the device the ommand it works correctly again....
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Hi, thanks for additional details, it seems there really is a bug, we are working on fixing it.
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Thanks for the reply.
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Hi any solution for this ? the problem has not been resolved, please....
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Hi, did you already try the latest version (6.10.9)..?
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Yes, also with this version
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Yes, also with this version
OK, please wait for Tereza.
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Hi, last few days the team was fully engaged with a serious license server issue, but I am sure they will get to this bug as soon as they can. Thanks for your patience.
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Hi news for this bug ? The problem seems to persist. Is it something complicated to solve?
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Hi, it seems the team is busy with other tasks, which concern more users than the audio recording bug - we are not always able to fix all issues, so we need to prioritize them according to the amount of users who cope with the problem in question. I am really sorry, but there is no time plan for this bug right now. Let's hope it will be corrected in some of the future updates (it has been ticketed as a bug, though - meaning we keep it in mind). Thanks for understanding.
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I have noticed this issue as well, I have some recordings from last night that I would like very much to retrieve. Would it be possible to get those recordings or will they not be coming at all?
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Your question has reinitialized solving the issue, I will inform you, if there is any progress.
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I am having this problem as well and I didn't start a new recording when the previouse was not over but I sent the command to take a picture while making the recording
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Hi, thanks for letting us know. The problem is set in our system as a bug to be resolved, but its priority is too low, so it is being postponed. We will surely get to it once there is time to fix the low-priority tasks, but at the moment we are dealing with more important fixes and improvements, thanks for understanding.
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2 years and still you haven't fix this problem? Its annoyed me too much! I sent for mistake another recording audio before finishing the previous one and now I'm not receiving anymore audio! Fix it please.
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My phone is telling me that avast is using my microphone for 9 hours sometimes less on a regular basis. I cant seem to find a recoding function in the app. Is this normal ? My s10 galaxy seems to get very hot as well . Thanks