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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: ncel76 on February 28, 2018, 04:42:51 PM

Title: Bug of Audio recording
Post by: ncel76 on February 28, 2018, 04:42:51 PM
Hi Guys, i have noticed a bug of the "RECORDING AUDIO" function. In practice, if I send the "audio recording command" and by mistake I send the command again without the previous one having finished, the recording no longer works. The command is able to send but no longer receives a reply. (the file audio). There is no way to  restart the function correctly. In my case the account is connected to Google Drive. Does anyone have any solutions? Thanks in advance.
Title: Re: Bug of Audio recording
Post by: Tereza V. on March 02, 2018, 02:15:59 PM
Hi, thanks for reporting the problem, it has been forwarded to a colleague concerned. It would greatly help us, if you could specify what type of device and Android version you use, thanks.
Title: Re: Bug of Audio recording
Post by: ncel76 on April 03, 2018, 03:41:02 PM
Hi, it's a Huawei P8 Lite with Android 6.0 Marshmallow. The comand of recording start, I see the minutes that pass from sending the command but not receiving the file....(1 minute ago, 2 minute ago...8 minutes ago...etc..)...can you help me ?
Title: Re: Bug of Audio recording
Post by: ncel76 on April 03, 2018, 04:06:08 PM
I have tried also with other devices a samsung j3 and the problem is the same. If i send a audio recording command and than i send a second command without receiving the first one, there is no way to receive the audio. If i restart the device the ommand it works correctly again....
Title: Re: Bug of Audio recording
Post by: Tereza V. on April 07, 2018, 03:51:27 PM
Hi, thanks for additional details, it seems there really is a bug, we are working on fixing it.
Title: Re: Bug of Audio recording
Post by: ncel76 on April 10, 2018, 03:06:44 PM
Thanks for the reply.
Title: Re: Bug of Audio recording
Post by: ncel76 on May 31, 2018, 02:39:42 PM
Hi any solution for this ? the problem has not been resolved, please....
Title: Re: Bug of Audio recording
Post by: Asyn on May 31, 2018, 03:18:05 PM
Hi, did you already try the latest version (6.10.9)..?
Title: Re: Bug of Audio recording
Post by: ncel76 on May 31, 2018, 04:59:27 PM
Yes, also with this version
Title: Re: Bug of Audio recording
Post by: Asyn on May 31, 2018, 05:12:16 PM
Yes, also with this version
OK, please wait for Tereza.
Title: Re: Bug of Audio recording
Post by: Tereza V. on May 31, 2018, 11:43:49 PM
Hi, last few days the team was fully engaged with a serious license server issue, but I am sure they will get to this bug as soon as they can. Thanks for your patience.
Title: Re: Bug of Audio recording
Post by: ncel76 on June 20, 2018, 03:53:51 PM
Hi news for this bug ? The problem seems to persist. Is it something complicated to solve?
Title: Re: Bug of Audio recording
Post by: Tereza V. on June 27, 2018, 06:54:39 PM
Hi, it seems the team is busy with other tasks, which concern more users than the audio recording bug - we are not always able to fix all issues, so we need to prioritize them according to the amount of users who cope with the problem in question. I am really sorry, but there is no time plan for this bug right now. Let's hope it will be corrected in some of the future updates (it has been ticketed as a bug, though - meaning we keep it in mind). Thanks for understanding.
Title: Re: Bug of Audio recording
Post by: sarah8324.sd on September 30, 2018, 07:27:32 PM
I have noticed this issue as well, I have some recordings from last night that I would like very much to retrieve. Would it be possible to get those recordings or will they not be coming at all?
Title: Re: Bug of Audio recording
Post by: Tereza V. on October 02, 2018, 04:48:51 PM
Your question has reinitialized solving the issue, I will inform you, if there is any progress.
Title: Re: Bug of Audio recording
Post by: Winny Aigbokhan on January 15, 2019, 03:17:57 PM
I am having this problem as well and I didn't start a new recording when the previouse was not over but I sent the command to take a picture while making the recording
Title: Re: Bug of Audio recording
Post by: Tereza V. on January 17, 2019, 11:31:14 AM
Hi, thanks for letting us know. The problem is set in our system as a bug to be resolved, but its priority is too low, so it is being postponed. We will surely get to it once there is time to fix the low-priority tasks, but at the moment we are dealing with more important fixes and improvements, thanks for understanding.
Title: Re: Bug of Audio recording
Post by: jessicagiordano.uk on July 11, 2021, 02:55:36 AM
2 years and still you haven't fix this problem? Its annoyed me too much! I sent for mistake another recording audio before finishing the previous one and now I'm not receiving anymore audio! Fix it please.
Title: Re: Bug of Audio recording
Post by: ashawanibin on October 30, 2021, 03:43:43 AM
My phone is telling me that avast is using my microphone  for 9 hours  sometimes  less on a regular basis.   I cant seem to find a recoding function in the app.  Is this normal ? My s10 galaxy  seems to get very hot as well .  Thanks