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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 06, 2018, 08:58:38 AM

Title: 18.2.2328 and IE/Outlook
Post by: REDACTED on March 06, 2018, 08:58:38 AM
Hi, Lately Avast has been blocking my IE web pages and Outlook -  trying to connect to pop mailboxes.

If I disable the firewall, connect, then re-enable the firewall, everything seems fine from then on (for established tabs anyway).

If I create a group/application rule in the firewall  with all connections allowed for both apps, this also seems to fix the problem. I think this started happening 1 or two updates ago.

My questions are:
1) Has anybody else noticed this behaviour, &
2) Does it seem insecure to allow all connections on these two apps, is that likely to allow something in?

Avast Premier 18.2.2328
IE: 10
Outlook 2010: V14
Win: 7 pro SP1.

many thanks.
Title: Re: 18.2.2328 and IE/Outlook
Post by: Asyn on March 06, 2018, 09:06:38 AM
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: 18.2.2328 and IE/Outlook
Post by: REDACTED on March 06, 2018, 09:15:31 AM
>Other security related software installed..?
Yep: malwarebytes 3.3.1 premium.


>Which AV(s) did you use before Avast..?
Um, not sure - if any. Been using Avast for years now, & I think it was the first to go onto the PC, although it was the free version back then.
Title: Re: 18.2.2328 and IE/Outlook
Post by: Asyn on March 06, 2018, 09:19:49 AM
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

PS: Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/
Title: Re: 18.2.2328 and IE/Outlook
Post by: REDACTED on March 06, 2018, 01:24:55 PM
Thanks for your help Asyn.

In short it seems to be working now.

Details:
Avast cleaner would not run in safe mode, or safe mode-command prompt, kept complaining about a stub not able to run. So I tried in 'normal' mode, despite warning against it, it seemed to complete successfully.

After reinstall/relicence/reboot, Avast came up in passive mode - which I didn't know about. It did that because of Malwarebytes. I don't really want Avast as scan only, so I took passive mode off, restarted, and all seems well for now anyway. I know plenty of people advise against more then one AV pgm, but I find the risk of a conflict worth it for the extra protection (probably) afforded. I've never had a problem with them conflicting - until now, maybe.

I'm not sure if there was a conflict, but they both seem to be running happily now.

I would still like to know if anyone else has had similar issues...

Thanks again.
Title: Re: 18.2.2328 and IE/Outlook
Post by: Asyn on March 07, 2018, 04:33:18 AM
You're welcome.