Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on March 07, 2018, 12:36:36 AM

Title: Transfering License
Post by: REDACTED on March 07, 2018, 12:36:36 AM

Hi, I'm trying to transfer my license from my old desktop to my new one. I got to step 6 on the transfer help page but I don't have a code to activate my Internet Security version and when I check my account it says I don't have a license to apply.

Title: Re: Transfering License
Post by: Asyn on March 07, 2018, 04:54:40 AM

-> https://www.avast.com/resend-license-paid.php (Resend paid license)

Title: Re: Transfering License
Post by: REDACTED on March 07, 2018, 11:03:37 PM

It's telling me there's no valid license. Before I followed step 5 (Delete from Account) it said there was still about 30% of it's time frame remaining so I know it didn't expire.

Title: Re: Transfering License
Post by: Asyn on March 08, 2018, 04:50:50 AM

Did you buy from Avast directly or from a reseller..?

Title: Re: Transfering License
Post by: REDACTED on March 08, 2018, 11:04:53 PM

I bought it directly, through the program's purchase section.

Title: Re: Transfering License
Post by: Asyn on March 09, 2018, 05:15:12 AM

Contact support: https://support.avast.com/contact