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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 10, 2018, 03:35:43 PM

Title: Instaling problem
Post by: REDACTED on March 10, 2018, 03:35:43 PM

Hi, I've been having a problem when I try to install new updates.
And I get this message, that let me really confused.
I would be really grateful if somebody can help me about this.


2018-03-10 15:32:09.589Infoinstup[2620,4092]Command: '"C:\Program Files\Alwil Software\Avast5\setup\Sfx\avast.setup" /edition:1 /ga_clientid:64a992bb-01fb-4a93-9637-0d0a0c355d93 /prod:ais /sfx:lite /sfxstorage:C:\Users\Rakel\AppData\Local\Temp\_av_iup.tm~a00896'
2018-03-10 15:32:09.589Infoinstup[2620,4092]CPU: Intel(R) Core(TM)2 Duo CPU     T5250  @ 1.50GHz,2
2018-03-10 15:32:09.589Infoinstup[2620,4092]OS: Windows 7 x64
2018-03-10 15:32:09.589Infoinstup[2620,4092]Memory: 59% load. Phys:841344/2087352K free, Page:2929920/4174704K free, Virt:4095448/4194176K free
2018-03-10 15:32:09.589Infoinstup[2620,4092]DISKs: C:\ - 0GB free / 48GB total
2018-03-10 15:32:09.589Infoinstup[2620,4092]DISKs: D:\ - 45GB free / 100GB total
2018-03-10 15:32:09.589Infoinstup[2620,4092]Running module version: instup.exe - '18.1.3800.0'
2018-03-10 15:32:09.589Infoinstup[2620,4092]Running module version: Instup.dll - '18.1.3800.0'
2018-03-10 15:32:09.589Infomutex[2620,4092]The ownership of the fallback mutex has been successfully taken.
2018-03-10 15:32:09.589Infoinstup[2620,4092]Loading product state
2018-03-10 15:32:09.589Infoinstup[2620,4092]Guid = 589d7b8c-8e01-42ca-87e4-0c5a8f7873cc, Created = unknown
2018-03-10 15:32:09.589Infoinstup[2620,4092]Persistent Guid = cc0ff3aa-efba-4671-a968-acf76d70cc5d, Created = 11:32:09 10.03.2018
2018-03-10 15:32:09.589Infoinstup[2620,4092]ProductId = ais
2018-03-10 15:32:09.589Infoinstup[2620,4092]Edition = 1
2018-03-10 15:32:09.589Infoinstup[2620,4092]SubEdition =
2018-03-10 15:32:09.589Infoinstup[2620,4092]Installed Part info:
2018-03-10 15:32:09.589Infoinstup[2620,4092]Part 'jrog2' = 'jrog2', 4863 (0x000012FF), unknown
2018-03-10 15:32:09.589Infoinstup[2620,4092]Part 'program' = 'prg_ais', 83886757 (0x050002A5), unknown
2018-03-10 15:32:09.589Infoinstup[2620,4092]Part 'setup' = 'setup_ais', 83886757 (0x050002A5), unknown
2018-03-10 15:32:09.589Infoinstup[2620,4092]Part 'vps' = 'vps_win32', 402852102 (0x18030906), unknown
2018-03-10 15:32:09.589Infoinstup[2620,4092]Latest Part info:
2018-03-10 15:32:09.589Inforegis[2620,4092]BackupFileToRegistry: file 'C:\Program Files\Alwil Software\Avast5\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2018-03-10 15:32:09.604Infousnca[2620,4092]USN cache loaded from the disk.
2018-03-10 15:32:09.604Infoinstup[2620,4092]Loading Proxy settings
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-Type: 'no proxy'
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-Authorization: 'no authentication'
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-Port: '8080'
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-Name: ''
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-User: ''
2018-03-10 15:32:09.604Infoinstup[2620,4092]Proxy-Pass: '???'
2018-03-10 15:32:09.682Infopart[2620,4092]SetInstalled: Part package part-jrog2-12ff.vpx is installed.
2018-03-10 15:32:09.714Infopart[2620,4092]SetInstalled: Part package part-prg_ais-2a5.vpx is installed.
2018-03-10 15:32:09.729Infopart[2620,4092]SetInstalled: Part package part-setup_ais-2a5.vpx is installed.
2018-03-10 15:32:09.745Infopart[2620,4092]SetInstalled: Part package part-vps_win32-18030906.vpx is installed.
2018-03-10 15:32:09.776Warningsettings[2620,4092]Did not find any values in file 'C:\Program Files\Alwil Software\Avast5\setup\config.def'
2018-03-10 15:32:09.870Infoshepsync[2620,4092]Trying server IP address '5.62.40.21'
2018-03-10 15:32:10.431Infoshepsync[2620,4092]Download of config file from 5.62.40.21 succeeded.
2018-03-10 15:32:10.462Infoshepsync[2620,4092]Config file successfully updated
2018-03-10 15:32:10.462Infoshepsync[2620,4092]Postpone interval was reset
2018-03-10 15:32:10.462Warningsettings[2620,3804]Did not find any values in file 'C:\ProgramData\Alwil Software\Avast5\burger_client.ini'
2018-03-10 15:32:10.478Infowizard[2620,4092]Running module version: HTMLayout.dll - '3.3.2.1'
2018-03-10 15:32:10.494Infowizard[2620,4092]Loaded module version: C:\Users\Rakel\AppData\Local\Temp\_av_iup.tm~a00896\HTMLayout.dll - '3.3.2.1'
2018-03-10 15:32:10.618Infowizard[2620,4092]Setup gui was successfully started.
2018-03-10 15:32:10.618Infoinstcore[2620,4092]Sfx setup update has started.
2018-03-10 15:32:10.650Infoservers[2620,4092]Server definition(s) loaded for 'C:\Users\Rakel\AppData\Local\Temp\_av_iup.tm~a00896\servers.def': 29 (maintenance:0)
2018-03-10 15:32:10.650Infoservers[2620,4092]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url 'http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:10.868Infodldwrap[2620,4092]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 190.46.255.59, size: 2903 bytes, url: http://l5978727.iavs9x.u.avast.com/iavs9x/servers.def.vpx).
2018-03-10 15:32:10.884Infodldwrap[2620,4092]HttpGet: 'servers.def.vpx' was successfully verified.
2018-03-10 15:32:10.899Infoservers[2620,4092]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:11.118Infodldwrap[2620,4092]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 190.46.255.59, size: 445 bytes, url: http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx).
2018-03-10 15:32:11.149Infodldwrap[2620,4092]HttpGet: 'prod-pgm.vpx' was successfully verified.
2018-03-10 15:32:11.164Infoprod[2620,4092]LoadPartInfo: program = prg_ais-12020918 returned 0x00000000
2018-03-10 15:32:11.164Infoprod[2620,4092]LoadPartInfo: setup = setup_ais-12020918 returned 0x00000000
2018-03-10 15:32:11.164Infoprod[2620,4092]LoadUatInfo: uat.vpx returned 0x00000000
2018-03-10 15:32:11.164Infoengine[2620,4092]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2018-03-10 15:32:11.180Infoservers[2620,4092]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:11.632Infodldwrap[2620,4092]HttpGet: 'uat.vpx' was successfully downloaded (ip: 190.46.255.152, size: 1629 bytes, url: http://v4618535.iavs9x.u.avast.com/iavs9x/uat.vpx).
2018-03-10 15:32:11.648Infodldwrap[2620,4092]HttpGet: 'uat.vpx' was successfully verified.
2018-03-10 15:32:11.695Infouat[2620,4092]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: 50002a5, latest_ver: 12020918
2018-03-10 15:32:11.695Warninguat[2620,4092]UpdateLatestPartInfo: program = prg_ais-50002a5 - reason 'NotEnoughDiskSpace'
2018-03-10 15:32:11.695Infoservers[2620,4092]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:12.490Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 1
2018-03-10 15:32:12.506Infoservers[2620,4092]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:14.768Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 2
2018-03-10 15:32:14.799Infoservers[2620,4092]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:17.514Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 3
2018-03-10 15:32:17.576Infoservers[2620,4092]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:19.822Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://s7284151.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 4
2018-03-10 15:32:19.885Infoservers[2620,4092]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:22.147Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 5
2018-03-10 15:32:22.178Infoservers[2620,4092]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:24.409Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 6
2018-03-10 15:32:24.471Infoservers[2620,4092]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:26.702Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 7
2018-03-10 15:32:26.780Infoservers[2620,4092]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:29.338Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 8
2018-03-10 15:32:29.370Infoservers[2620,4092]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:31.850Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 9
2018-03-10 15:32:31.881Infoservers[2620,4092]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:34.128Errordldwrap[2620,4092]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/part-prg_ais-50002a5.vpx'. Next try: 10
2018-03-10 15:32:34.159Infoservers[2620,4092]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-03-10 15:32:36.171Errorengine[2620,4092]LoadLatestProdAndParts: part file part-prg_ais-50002a5.vpx could not be downloaded. Status: 41225 (0x0000A109) [HTTP error]

Title: Re: Instaling problem
Post by: Asyn on March 10, 2018, 03:38:23 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Instaling problem
Post by: bob3160 on March 10, 2018, 06:42:39 PM

Try using another DNS server like Google or OpenDNS
https://developers.google.com/speed/public-dns/
https://www.opendns.com/

Title: Re: Instaling problem
Post by: Asyn on March 10, 2018, 06:53:09 PM

Quote from: bob3160 on March 10, 2018, 06:42:39 PM

Try using another DNS server like Google or OpenDNS
https://developers.google.com/speed/public-dns/
https://www.opendns.com/

Hi Bob, the DNS issue usually results in error 41227.

Title: Re: Instaling problem
Post by: REDACTED on March 10, 2018, 06:53:33 PM

Quote from: Asyn on March 10, 2018, 03:38:23 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

- Free.
- 18.1.3800.0
- Windows 7 Ultimate, 64 bits
- Nope.
- Bytefence.

Quote from: bob3160 on March 10, 2018, 06:42:39 PM

Try using another DNS server like Google or OpenDNS
https://developers.google.com/speed/public-dns/
https://www.opendns.com/

Ok I'll try that.

Title: Re: Instaling problem
Post by: Asyn on March 10, 2018, 06:55:25 PM

Update to the latest version (18.2.2328): https://forum.avast.com/index.php?topic=216700.0

Title: Re: Instaling problem
Post by: Infratech Solutions on March 11, 2018, 10:36:43 AM

The problem is the free disk space:

Code: [Select]

2018-03-10 15:32:09.589Infoinstup[2620,4092]DISKs: C:\ - 0GB free / 48GB total

Code: [Select]

2018-03-10 15:32:11.695Warninguat[2620,4092]UpdateLatestPartInfo: program = prg_ais-50002a5 - reason 'NotEnoughDiskSpace'