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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN Latest News & Status => Topic started by: victor290 on March 12, 2018, 02:18:52 AM

Title: SecureLine VPN server refused license
Post by: victor290 on March 12, 2018, 02:18:52 AM

With a valid license, I am unable to connect to SecureLine VPN, getting a message indicating that the VPN server has refused the license file.
any idea what is this all about?

Title: Re: SecureLine VPN server refused license
Post by: Asyn on March 12, 2018, 05:44:13 AM

Did you try the standalone version..!?

Title: Re: SecureLine VPN server refused license
Post by: victor290 on March 12, 2018, 08:55:50 PM

Same result

Title: Re: SecureLine VPN server refused license
Post by: Asyn on March 13, 2018, 05:25:51 AM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: SecureLine VPN server refused license
Post by: victor290 on March 13, 2018, 05:56:43 PM

Contacted support, followed all instructions and problem persists. OK on the stand alone version now, but it's ridiculous to have avast premier popup all the time suggesting to "go private" as it obviously does not recognize the stand alone version.

Title: Re: SecureLine VPN server refused license
Post by: Asyn on March 14, 2018, 05:34:54 AM

Quote from: victor290 on March 13, 2018, 05:56:43 PM

OK on the stand alone version now, but it's ridiculous to have avast premier popup all the time suggesting to "go private" as it obviously does not recognize the stand alone version.

Remove the SL component in Avast Premier.
-> https://support.avast.com/article/96/ (Add/Remove components)

Title: Re: SecureLine VPN server refused license
Post by: victor290 on March 14, 2018, 06:52:45 PM

I removed it already, but each time I connect to a network, the pop up saying the connection is not private shows up again, even when the stand alone is already connected.

Title: Re: SecureLine VPN server refused license
Post by: Asyn on March 15, 2018, 05:31:55 AM

Are ads disabled in Premier..!? (Avast GUI -> Settings -> Popups)

Title: Re: SecureLine VPN server refused license
Post by: victor290 on March 15, 2018, 06:05:32 PM

And that was the culprit, did not realize that  the ads were on, thank you

Title: Re: SecureLine VPN server refused license
Post by: Asyn on March 16, 2018, 04:44:57 AM

You're welcome.