Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cblock@dccnet.com on March 16, 2018, 07:04:07 PM

Title: Can't uninstall Avast Hero Browser
Post by: cblock@dccnet.com on March 16, 2018, 07:04:07 PM
At some point the Avast Hero Browser was installed on my computer without me noticing and I'm not able to uninstall it through any of the traditional routes.

Whether I do it through the control panel or through the AvastHeroUninstall application I get the same message "Failed to retrieve configuration settings. Please check your internet connection."   even though there's nothing wrong with my internet connection.  following any of the links provided by the program just lead to 404 file not found pages on the avast website. 

Any suggestions on how to remove this program?
Title: Re: Can't uninstall Avast Hero Browser
Post by: Pondus on March 16, 2018, 07:33:23 PM
Adding or removing Avast Antivirus program components
https://support.avast.com/en-us/article/Add-Remove-Antivirus-components

Title: Re: Can't uninstall Avast Hero Browser
Post by: bob3160 on March 16, 2018, 07:52:13 PM
What's the "Avast Hero Browser" ???
I know of the Avast SafeZone Browser and the Avast Secure Browser.
Can you post a screenshot ???
Title: Re: Can't uninstall Avast Hero Browser
Post by: mchain on March 16, 2018, 08:00:00 PM
https://duckduckgo.com/?q=avast+hero+browser&ia=web (https://duckduckgo.com/?q=avast+hero+browser&ia=web)

Clicking the first link listed (with uBlock Origin installed) gives this:  https://support.avast.com/en-us/article/30/ (https://support.avast.com/en-us/article/30/)

Hero Browser = Secure Browser

Follow instructions per second link or Pondus' link above.
Title: Re: Can't uninstall Avast Hero Browser
Post by: cblock@dccnet.com on March 16, 2018, 10:34:15 PM
The browser doesn't seem to be installed as an antivirus component, I checked that first.  It's a standalone browser knock off of chrome and a bit of a nuisance.

Following the steps on the second link provided by mchain to uninstall it just repeats the message "Failed to retrieve configuration settings. Please check your internet connection."  and the "Download removal tool" link just leads to a 404 page not found. 


Title: Re: Can't uninstall Avast Hero Browser
Post by: bob3160 on March 16, 2018, 10:39:49 PM
Try a clean install of Avast. It should also remove everything else. https://goo.gl/4Ptzkf