Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 18, 2018, 12:55:57 PM

Title: Cancel my free trial Avast Cleanup Premium Subscription free trial
Post by: REDACTED on March 18, 2018, 12:55:57 PM

Hi Team,

Can you please cancel my free trial to Avast Cleanup Premium? As this was a purchase for my sister, the email address used was candy@hotmail.com. It was only purchased earlier today.

Please assist as I do not get any correspondence.

Thanks,
Albert

Title: Re: Cancel my free trial Avast Cleanup Premium Subscription free trial
Post by: Asyn on March 18, 2018, 03:41:40 PM

-> https://support.avast.com/article/24/ (Orders and Renewals)

Title: Re: Cancel my free trial Avast Cleanup Premium Subscription free trial
Post by: DavidR on March 18, 2018, 03:44:20 PM

I would suggest that you follow Asyn's link and also remove the email address in your post.  As the forums are publicly available, email addresses could be harvested and end up on all sorts of spam list.

Title: Re: Cancel my free trial Avast Cleanup Premium Subscription free trial
Post by: REDACTED on March 19, 2018, 12:14:36 AM

Quote from: Albert725 on March 18, 2018, 12:55:57 PM

Hi Team,

Can you please cancel my free trial to Avast Cleanup Premium? As this was a purchase for my sister, the email address used was candy@hotmail.com. It was only purchased earlier today.

Please assist as I do not get any correspondence.

Thanks,
Albert

Thanks, but I don't have access to that email to login and obtain the order ID and password to be able to cancel it which is why I need assistance with it.

Title: Re: Cancel my free trial Avast Cleanup Premium Subscription free trial
Post by: Asyn on March 19, 2018, 04:31:04 AM

Ask your sister to cancel it.