Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: REDACTED on March 18, 2018, 07:48:23 PM

Title: Mac, iPad and cellphones could not sync passwords
Post by: REDACTED on March 18, 2018, 07:48:23 PM

RT

I could’t login my Avast Passwords and with “Connection error, make sure your internet connection is OK and try again”

My location is 121.0.29.202 (Alibaba Aliyun), I am sure the network is ok,

Title: Re: Mac, iPad and cellphones could not sync passwords
Post by: Martin Kvetko on March 23, 2018, 07:45:42 AM

Hmm according to IP address it seems you are located in China so it should work for you. Could you please try it again? Could you also try change network provider, e.g. switch on cellphone from Wifi to cellular and vice versa? Our error message is unfortunately not helpful in such cases as the error message is too generic and applies to many potential problems.