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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sadiquldey on March 19, 2018, 12:02:00 PM

Title: Unable to register Avast free edition
Post by: sadiquldey on March 19, 2018, 12:02:00 PM
Hi all.

My Avast expires in 10days & for the last 20days it's been giving me this popup to register. Every time I try, I select the free edition which requires registration - the program has a retrieving information box for a few seconds, then nothing.

I'm unable to register & the following day I have the same issue.

I read that one doesn't need to register Avast free editions any longer & older versions will also remain operational once expired. But will I have to deal with popups all the time or is there a way to register or insert an offline code or something?
Title: Re: Unable to register Avast free edition
Post by: Asyn on March 19, 2018, 12:23:11 PM
-> https://support.avast.com/article/Activate-Free-Antivirus/
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on March 21, 2018, 03:52:45 AM
Asyn,

The link you gave is to the instructions for avast Free 17.x.  What sadiquidey and I need are the instructions that explain how to "keep working" an "older version" of avast Free. Your link's target instructions DO NOT WORK for older versions (in my case, version 9 / 2014, on Windows 7 SP1).  When I get to step 3, "Click Select in the Avast Free Antivirus column", and click "Select", I get a small pop-up saying "Loading . . ." which sits there for 10-15 seconds and then disappears. And absolutely nothing happens thereafter. (Which appears to be what sadiquidey is describing.) Same thing has happened at least a hundred times.

Is there anybody who is able to explain the steps one needs to take to get their "older version" Avast Free to "keep working" after their previous 1-year license has expired (or point us in the direction of that answer)?

The only way I've been able figure out how to do it so far is to un-install avast Free, run avastclear.exe, re-install avast Free ver. 9 (2014). And then, it only "keeps working" for another 30 days. When avast promises that the "older versions" will "keep working", does that mean only if one goes through an un-install/re-install every 30 days?
Title: Re: Unable to register Avast free edition
Post by: Asyn on March 21, 2018, 05:14:49 AM
-> https://forum.avast.com/index.php?topic=203940.msg1401279#msg1401279
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on March 22, 2018, 03:57:50 PM
Asyn,

Your above link does not help. That topic relates to someone who is having trouble with his install of (apparently) version 17. The suggestion given there by MartinZ was "The program will automagically register itself 10 days after expiration even when you are offline" DID NOT WORK for that user.  10 days later nothing happened.

Your final suggestion was to upgrade to the latest version.

What sadiquidey and I want to do is to continue using our "older version" of avast Free and NOT "upgrade to the latest version". At https://www.avast.com/registration-free-antivirus , avast promises that "older versions will keep working even after they've "expired"."  So, I want to keep using my "older version" 9 (2014). How is that accomplished?

When my previous 1-year license expired, my avast Free instantly shut down the operation of all of its active-protection resident shields and prevented me from updating the virus definitions, rendering my avast Free essentially useless. It DID NOT "automagically register itself 10 days after expiration".

I do admit that there may be something lost in the translation from Czech to English. As a native English-speaker, to me, "older versions" means (A) versions 7, 8, 9, 10, and 11 (i.e. versions that came out in years prior to 2017). It may be that what avast means when it says "older versions" they mean (B) version 17.x and later, which become "older versions" when the next year's version comes out. AND that avast's new licensing system does not apply to versions earlier than version 17. AND that, for versions earlier than version 17, avast has deliberately disconnected those users ability to obtain another 1-year license.

The only way--that I can see--for users of versions earlier than version 17 to keep their version of avast Free "working" following the expiration of their pre-version 17 avast Free license is to un-install it, run avastclear.exe, and re-install it every 30 days.

Is there anybody out there who actually knows what's going on here who can tell the rest of us?
Title: Re: Unable to register Avast free edition
Post by: boombastik on March 24, 2018, 12:17:27 AM
I had the same problem and i simple unistall restart my machine and reinstall it.
Title: Re: Unable to register Avast free edition
Post by: .: Mac :. on March 24, 2018, 02:30:13 AM
Carlos,

Just curious, why run such an old release?
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on March 24, 2018, 04:07:07 AM
Carlos,

Just curious, why run such an old release?

Why? Probably because for the same reason why I am still running an old version and have the same problem with renewing it. I HAD TO revert to an older version, since the new version rendered several software programs I am using inoperable (meaning they will not start) and no "fix" for this problem was ever offered (at least not for users of the free Avast version!)
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on March 24, 2018, 04:17:43 AM
I had the same problem and i simple unistall restart my machine and reinstall it.

And you will be doing this every 30 days now? Sorry, but life is too short for that! As of Avast version 17, some software programs have become inoperable (they will not start) and have forced numerous customers to revert to an older version of Avast. Seems now we are stuck with either spending hours with an uninstall/reinstall once a month, or upgrade to a newer version of Avast and do without some essential software programs that don't work with this new Avast version, or find a different anti-virus software. I have been recommending Avast to family, friends and customers for years now, but this is a serious let-down.
Very disappointed that Avast would treat its customers that way, but I guess that's what we get for still using the free version and not having "paid our dues".  :(
Title: Re: Unable to register Avast free edition
Post by: bob3160 on March 24, 2018, 01:45:38 PM
I had the same problem and i simple unistall restart my machine and reinstall it.

And you will be doing this every 30 days now? Sorry, but life is too short for that! As of Avast version 17, some software programs have become inoperable (they will not start) and have forced numerous customers to revert to an older version of Avast. Seems now we are stuck with either spending hours with an uninstall/reinstall once a month, or upgrade to a newer version of Avast and do without some essential software programs that don't work with this new Avast version, or find a different anti-virus software. I have been recommending Avast to family, friends and customers for years now, but this is a serious let-down.
Very disappointed that Avast would treat its customers that way, but I guess that's what we get for still using the free version and not having "paid our dues".  :(
It really has nothing to do with Avast treating anyone "that way". Microsoft hasn't supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can't be implemented because of OS restrictions. In your case, the problem isn't even OS related but rather old software.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on March 24, 2018, 05:01:12 PM
Carlos,

Just curious, why run such an old release?
Just as I suspected might happen from your post, this topic has now been hijacked from its original purpose and turned into a debate over the merits (or lack thereof) of upgrading every time avast comes out with its newest version by a bunch of uber-users who think that they know best for everybody else, rather than giving others the benefit of the doubt that maybe we understand our machines and setup better than they do and are sufficiently intelligent to be able to make choices for ourselves. Having been managing software for 25+ years, I operate under the basic principle "If it ain't broken, don't fix it."

The original purpose here was to get some authoritive information (from avast maybe?) as to whether (A) "older versions" of avast Free will actually "keep working", as avast has promised they would: https://www.avast.com/registration-free-antivirus (and, if so, how does one go about doing that), or whether (B) avast has actually pulled the plug on the ability of users of those "older versions" to obtain another 1-year license key--which is necessary in order to keep those "older versions" "working".

Let's be honest here, this is FREE software. avast can do what it wants and set it up with whatever limitations they choose. It's theirs. They can do whatever they want. For whatever reasons they choose. What gripes me, however, is that the company appears to follow the Mushroom School of Information Management: "keep the users in the dark and feed them manure." I can find ZERO information anywhere that will answer the quandary posed in the preceding paragraph. And, when I actually found a Support line that answered the phone, they too were of ZERO help. It would seem to me to be simple courtesy, if avast does choose to pull the plug on all of their "older versions" that are out there floating around in the universe (as they appear to have done), that they just be up front about it and say so, rather than having all of us who are attempting to continue using their "older versions" spend hours and hours and hours trying to figure out how to keep those "older versions" "working" (as avast has, apparently misleadingly, stated they would).

I'm hoping, by these posts, to hear from somebody who actually knows what's going on here. But I'm not holding my breath.
Title: Re: Unable to register Avast free edition
Post by: archaeo on March 27, 2018, 09:40:05 PM
Carlos,
You are not alone. I too run (by choice) the older version of avast free antivirus (v8.0) and do NOT WANT to update to a newer version. Their website says old versions, once expired, will continue to run... It didn't. I had to reinstall to get it to work for another 30 days, and the clock is ticking for the next period. I sent a tech request about a week ago to ask about this, and ...crickets... If this continues to occur, then I'll just go to another antivir.  Avast could have a loyal customer, evetnaully a paying customer, but the confusion/obfuscation around their registration issues with older versions is frustrating and untenable.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on March 28, 2018, 02:56:52 AM
archaeo,
You're reading my mind. This topic pertains to the "older versions" of avast Free. Look at https://forum.avast.com/index.php?topic=211395.0 which pertains to the latest version. Read thru that and it appears the latest version is also subject to other numerous problems/bugs. Judging from the posts I read, it appears that avast's new "don't have to register" license renewal system (for whatever reasons) is a complete fiasco. I haven't yet completely given up on avast (I am waiting to hear from them . . .). But I am also searching out other options. I have better things to do with my time than dink around with buggy software.
Title: Re: Unable to register Avast free edition
Post by: Alikhan on March 28, 2018, 11:53:08 AM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
Title: Re: Unable to register Avast free edition
Post by: bob3160 on March 28, 2018, 03:14:59 PM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
I didn't interpret Avast's reply the same way. What I understood was that the product would keep working.
Title: Re: Unable to register Avast free edition
Post by: archaeo on March 28, 2018, 03:40:57 PM
I finally got a response from avast customer support. As you can see, it doesn't resolve any confusion over this issue. Unbelievable.

Hello archaeo,

Thanks for your email. I have been assigned with resolving your issue. Firstly let me apologise for the delay in the response time.

I am afraid we do not support free users, free users must use our forum,

Also, your version of Avast is too old, we no longer support this, unfortunately I do not know what will happen when your licence expires,

Many thanks for your understanding,

Best regards,
Steven
The Avast Support Team
Title: Re: Unable to register Avast free edition
Post by: MartinZ on March 28, 2018, 04:44:44 PM
the old versions 8 and higher autoregister 10 days after expiration. during these 10 days you still have the full protection.
Title: Re: Unable to register Avast free edition
Post by: bob3160 on March 28, 2018, 04:46:55 PM
the old versions 8 and higher autoregister 10 days after expiration. during these 10 days you still have the full protection.
Why not simply do away with registration in the free version and end all this confusion ???
Title: Re: Unable to register Avast free edition
Post by: MartinZ on March 28, 2018, 04:50:19 PM
we did, but this is some old legacy version that we of course don't update...
Title: Re: Unable to register Avast free edition
Post by: DavidR on March 28, 2018, 05:36:07 PM
we did, but this is some old legacy version that we of course don't update...

I don't think that this is confined to old legacy versions.  I had it close to my last renewal anniversary and that was on 24 January 2018 with 17.9.xxxx avast free version. That cropped up when I had 12 days remaining and I clicked the protection confirmation and it updated then, including the remaining registration period.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on March 28, 2018, 05:46:35 PM
the old versions 8 and higher autoregister 10 days after expiration. during these 10 days you still have the full protection.

To MartinZ

That statement is simply NOT TRUE !!!

When the 1-year license to my avast Free (ver. 2014.9.0.2021) expired, it stopped dead. The active protection shields shut down and could not be turned on and DID NOT WORK and I could not update virus definitions. And I was totally unable to manually re-register (or "renew" or "activate", whatever) 12 days after expiration. Yes, I could run manual scans, but for real-time protection, my avast Free program was essentially useless.  And, even if it's true that the program "autoregisters 10 days after expiration" (which did not happen to me), what good is an anti-virus program that leaves one without real-time protection during that 10 day period of time???

And, after doing an un-install, running avastclear.exe, and a re-install of ver. 2014.9.0.2021, I am totally unable to MANUALLY obtain another 1-year license ("Register", whatever). When I click "Select" in the avast Free column,  I get a small pop-up saying "Loading . . ." which sits there for 10-15 seconds and then disappears. And absolutely nothing happens thereafter. Same thing has happened at least a hundred times. Am I supposed to go through an un-install and re-install every 30 days?
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 02, 2018, 10:28:18 PM
the old versions 8 and higher autoregister 10 days after expiration. during these 10 days you still have the full protection.

To MartinZ

That statement is simply NOT TRUE !!!

When the 1-year license to my avast Free (ver. 2014.9.0.2021) expired, it stopped dead. The active protection shields shut down and could not be turned on and DID NOT WORK and I could not update virus definitions. And I was totally unable to manually re-register (or "renew" or "activate", whatever) 12 days after expiration. Yes, I could run manual scans, but for real-time protection, my avast Free program was essentially useless.  And, even if it's true that the program "autoregisters 10 days after expiration" (which did not happen to me), what good is an anti-virus program that leaves one without real-time protection during that 10 day period of time???

And, after doing an un-install, running avastclear.exe, and a re-install of ver. 2014.9.0.2021, I am totally unable to MANUALLY obtain another 1-year license ("Register", whatever). When I click "Select" in the avast Free column,  I get a small pop-up saying "Loading . . ." which sits there for 10-15 seconds and then disappears. And absolutely nothing happens thereafter. Same thing has happened at least a hundred times. Am I supposed to go through an un-install and re-install every 30 days?

Same exact problem here today! This statement (see attached screen shot) is A LIE!!!
I reinstalled the older version I am running (since the newest versions REFUSE to let me open my PaintShop Pro program which I use daily), but will now apparently have to re-install the older version every 30 days...unless I can find a viable alternative to Avast, or some kind of "fix" for this problem will be offered...which is highly unlikely since the so-called Avast "Customer Care" informed me that they do not provide support to customers who use the Free Avast versions and advised me to visit the FAQ section or this forum. 

I've been using Avast for years now and have recommended it to everyone I know. Guess I should have known that this was too good to last!  >:(
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 02, 2018, 10:31:50 PM
@Nightwing,
Maybe it's time to solve the problem with PaintShop so you can use the current version of Avast ???
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 02, 2018, 10:36:16 PM
@Nightwing,
Maybe it's time to solve the problem with PaintShop so you can use the current version of Avast ???

Hmmm, considering the newest version doesn't allow Internet Explorer to open.....
And besides, it would seem that I am not the only one with this problem.
Avast is claiming that (quote) "older versions will keep working, even after they've expired" (end quote) which is simply NOT TRUE, as the numerous posts on this issue attest to. I'm certain that everyone here has a good reason as to WHY we are still running an older version of Avast, and my PaintShop Pro is just one of many. Avast making outright FALSE claims as to the functionality of their product (for whatever reason) does nothing to help the issue and I seriously doubt that it will convince anyone here to upgrade to one of their paid versions.
Title: Re: Unable to register Avast free edition
Post by: Asyn on April 02, 2018, 10:36:54 PM
Hi guys, it has been forwarded to MartinZ, let's hope we get a reply soon...
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 02, 2018, 10:50:46 PM
@Nightwing,
Maybe it's time to solve the problem with PaintShop so you can use the current version of Avast ???

Hmmm, considering the newest version doesn't allow Internet Explorer to open.....
And besides, it would seem that I am not the only one with this problem.
Avast is claiming that (quote) "older versions will keep working, even after they've expired" (end quote) which is simply NOT TRUE, as the numerous posts on this issue attest to. I'm certain that everyone here has a good reason as to WHY we are still running an older version of Avast, and my PaintShop Pro is just one of many. Avast making outright FALSE claims as to the functionality of their product (for whatever reason) does nothing to help the issue and I seriously doubt that it will convince anyone here to upgrade to one of their paid versions.
No one is talking about a paid version.
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 02, 2018, 11:36:55 PM

[/quote]It really has nothing to do with Avast treating anyone "that way". Microsoft hasn't supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can't be implemented because of OS restrictions. In your case, the problem isn't even OS related but rather old software.
[/quote]

Who said ANYTHING about running Windows XP???? Do you actually read any of these posts, or just answer random ones to get "your 2 cents worth" into the mix?
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 02, 2018, 11:40:59 PM
It really has nothing to do with Avast treating anyone "that way". Microsoft hasn't supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can't be implemented because of OS restrictions. In your case, the problem isn't even OS related but rather old software.


Who said ANYTHING about running Windows XP? ??? Do you actually read any of these posts, or just answer random ones to get "your 2 cents worth" into the mix?
The answer wasn't directed at you. Are you here just to complain or are you actually looking for an answer ???
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 03, 2018, 12:13:51 AM
No one is talking about a paid version.[/quote]

No one, EXCEPT Avast Customer Care (see attachment)
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 03, 2018, 12:19:52 AM
There is no direct customer support for those of us using the free version.
You receive your help through this forum or find help for your problem in the facts section.
https://help.avast.com/en/av_free/17/dashboard.html (https://help.avast.com/en/av_free/17/dashboard.html)
Avast FAQ search and find >> https://support.avast.com/support/home (https://support.avast.com/support/home)
Title: Re: Unable to register Avast free edition
Post by: Asyn on April 03, 2018, 12:22:28 AM
No one, EXCEPT Avast Customer Care (see attachment)
You can submit your feedback in "About Avast".
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 03, 2018, 12:29:03 AM
It really has nothing to do with Avast treating anyone "that way". Microsoft hasn't supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can't be implemented because of OS restrictions. In your case, the problem isn't even OS related but rather old software.


Who said ANYTHING about running Windows XP? ??? Do you actually read any of these posts, or just answer random ones to get "your 2 cents worth" into the mix?
The answer wasn't directed at you. Are you here just to complain or are you actually looking for an answer ???

If your answer wasn't directed at me then why did you MY post in it? (screen shot attached)
And yes I AM looking for an answer, just like everyone else here. Should we hold our collective breaths to maybe getting one someday?
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 03, 2018, 12:44:51 AM
No one, EXCEPT Avast Customer Care (see attachment)
You can submit your feedback in "About Avast".

I DID submit feedback when I first encountered the problem with being unable to renew my registration 3 weeks ago.
I also opened the support ticket that's shown in the attachment on my previous post on the same day.
I was hoping that my Avast would keep working as promised after its expiration date (today), but unfortunately that didn't happen.
So I came back to this forum, hoping that maybe someone might have found a solution for this problem over the course of the past 3 weeks,
but obviously that didn't happen either.  :(
Title: Re: Unable to register Avast free edition
Post by: Asyn on April 03, 2018, 12:46:11 AM
Well, as said, we did forward it - now we need to wait...
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 03, 2018, 10:18:13 AM
we did, but this is some old legacy version that we of course don't update...

I don't think that this is confined to old legacy versions.  I had it close to my last renewal anniversary and that was on 24 January 2018 with 17.9.xxxx avast free version. That cropped up when I had 12 days remaining and I clicked the protection confirmation and it updated then, including the remaining registration period.

yes you got the free renewed but you didn't have to register by email, just clicked the button and that's it
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 03, 2018, 10:21:58 AM
Nightwing which version do you have please?
Title: Re: Unable to register Avast free edition
Post by: eve.shime on April 03, 2018, 10:34:55 AM
You can register it by going to Programs and features > Change. There will be a gigantic Activate button. For some reason they removed Activation button from Avast options and moved it there after years. Bad design.
Title: Re: Unable to register Avast free edition
Post by: NightwingWV308 on April 03, 2018, 08:27:56 PM
You can register it by going to Programs and features > Change. There will be a gigantic Activate button. For some reason they removed Activation button from Avast options and moved it there after years. Bad design.

THIS WORKED!!!
I had to click on "change" in the Avast pop-up window first, and then the "Back" link before the big Activate button appeared, but my Avast is now showing that it's registered for a year again. Thanks a million for this tip!!!  :-*
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 04, 2018, 04:14:50 AM
You can register it by going to Programs and features > Change. There will be a gigantic Activate button. For some reason they removed Activation button from Avast options and moved it there after years. Bad design.

THIS WORKED!!!
I had to click on "change" in the Avast pop-up window first, and then the "Back" link before the big Activate button appeared, but my Avast is now showing that it's registered for a year again. Thanks a million for this tip!!!  :-*

eve.shime and NightwingWV308,

Which version of avast Free are you running? And which version of Windows are you running it on?

I tried following those instructions and nowhere do I see any "gigantic Activate button". (I'm running avast Free ver 2014.9.0.2021 on Windows 7)

And, by "Programs and features", I'm assuming you're referring to Windows' "Programs and features" applet/option within Windows' Control Panel. And "options"?  I don't have anything in my Avast Free program called "Options".  I do have "Settings". But no "Activation button" found there either. I can "insert an activation code" (if I had one). But without one, that process takes me nowhere.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 04, 2018, 09:45:58 AM
ok got it, found the issue. We will fix it soon, that's a change on backend. Give us approx 2 weeks.
Title: Re: Unable to register Avast free edition
Post by: Gert15 on April 04, 2018, 11:54:25 AM
I take it that it applies to the offline free version as well?. I have been having problems with downloading the daily up dates that I used to download via http://files.avast.com/ivps9x/vpsupd.exe. Maybe the link is no longer valid and perhaps there is someone who can help with the correct link? My last successfull download of  of the file vpsupd.exe was on the 2018/03/21 when I downloaded version 20180321-2, via this link.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 04, 2018, 12:10:31 PM
no, just online connected versions.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 04, 2018, 03:18:48 PM
ok got it, found the issue. We will fix it soon, that's a change on backend. Give us approx 2 weeks.

MartinZ

WHICH versions of avast Free will that "fix" affect?? Offline versions? Online versions? And what will that "fix" actually do from the perspective of us users (so that we will be able to tell when that fix has become effective)?
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 04, 2018, 06:18:14 PM
As above ^^^^^^

Please, please include legacy version 7.0.1474 in the registration fix.

(I don't need people telling me to upgrade this version, my OS or hardware thanks)
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 04, 2018, 06:32:23 PM
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 04, 2018, 08:07:16 PM
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

So will Version 7.0.1474 (free) be able to be re-registered?
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 04, 2018, 09:25:00 PM
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

So will Version 7.0.1474 (free) be able to be re-registered?
Not according to the information just posted by MartinZ. You need a minimum of version 9.
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 04, 2018, 09:39:36 PM
Thanks bob, so any ideas on how to re-register V7, I know that it is an unsupported version, but definitions updates are still available.

perhaps MartinZ could offer some advice/ help, please, thanks in advance.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 05, 2018, 04:14:58 PM
ok got it, found the issue. We will fix it soon, that's a change on backend. Give us approx 2 weeks.
It will be for versions 9-13 which are online. on the expiration screen when user selects Free it will be automatically registered

MartinZ

Can I get a little clarification here, please. I have ver. 2014.9.0.2021. I have 15 days remaining on my initial 30-day "Subscription" following a "re-install" with the "offline" installer.

I do not see, and cannot find, any "expiration screen".

Do I have to do something to make some "expiration screen" appear? And, if so, what do I do? Or, does that "expiration screen" automatically appear? And, if so, when, or under what circumstances, does that happen? Or does this "expiration screen", to which you refer, go by some other name? (I do see "You have not registered" at Settings > Registration.)
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 05, 2018, 04:42:08 PM
you just need to wait..
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 05, 2018, 06:37:10 PM
Hi :) My question is similar to Carlos V. 's. I have avast free 2014.9.0.2018 and it has just expired the first April. I have already posted a question about the renewal problem, and i have been invited to read this post for the answer.
Now i am without protection; i know that i must wait for a solution. How will i know that something has changed? Will it be necessary for me to do something or a specific screen will appeare? Thank you ^^ 
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 05, 2018, 07:58:52 PM
@MartinZ can you clarify the situation regarding re- registration for V 7.0.1474 please, thanks in advance.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 06, 2018, 10:28:41 AM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 06, 2018, 11:23:02 AM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 06, 2018, 01:12:53 PM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Thanks to you and the team for your time and effort on this MartinZ, it is appreciated by us legacy folk out here  ;)

Hoping that there will be a positive outcome for version 7, thanks again.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 06, 2018, 02:27:53 PM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

MartinZ

I do not want to wait in limbo for "10 days after expiration" for my version 2014 to re-register. Will I be able, the moment after expiration, to take some positive steps to immediately re-register? If so, what are the steps that I need to take? Or, do I have no other option but to wait 10 days?
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 06, 2018, 02:54:57 PM
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 06, 2018, 03:22:33 PM
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???
Title: Re: Unable to register Avast free edition
Post by: DavidR on April 06, 2018, 05:26:56 PM
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???

I don't believe this is the case here (not uninstalling a paid option), in another topic indicates that when uninstalling avast free there is an option/offer to reregister avast free.
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 06, 2018, 10:52:56 PM
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???

I don't believe this is the case here (not uninstalling a paid option), in another topic indicates that when uninstalling avast free there is an option/offer to reregister avast free.
Probably a good idea. :) Would still be nicer if this whole renewal option finally gets fixed to everyone's satisfaction. After all, this isn't politics and,
we should be able to get all sides to agree. :)
Title: Re: Unable to register Avast free edition
Post by: DavidR on April 06, 2018, 11:06:00 PM
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure
I thought that offer only appears if you're uninstalling a paid version ??? Is that the case here ???

I don't believe this is the case here (not uninstalling a paid option), in another topic indicates that when uninstalling avast free there is an option/offer to reregister avast free.
Probably a good idea. :) Would still be nicer if this whole renewal option finally gets fixed to everyone's satisfaction. After all, this isn't politics and,
we should be able to get all sides to agree. :)

Yes, that would be the ideal world, if there is no need to register, why all this bloody hassle.  I sales opportunity no doubt.
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 07, 2018, 03:55:49 PM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration.

MartinZ

I do not want to wait in limbo for "10 days after expiration" for my version 2014 to re-register. Will I be able, the moment after expiration, to take some positive steps to immediately re-register? If so, what are the steps that I need to take? Or, do I have no other option but to wait 10 days?
you can try to go to control panel and click on uninstall.but before the uninstall starts you might get an offer to reregister free....but I am not 100% sure

In many ways this forum has attributes of the blind leading the blind.

It would be nice--and common courtesy at that--if Avast simply posted, in support of their claim that "older versions [of Avast Free] will keep working even after they've expired" a web page explaining exactly how that is supposed to be accomplished. Maybe they don't know. Maybe this is all a bluff.
Title: Re: Unable to register Avast free edition
Post by: Chim on April 08, 2018, 12:29:41 AM
After my avast 12.3.2280 had been expired for a couple of days (I'm pretty sure it wasn't 10 days), this afternoon upon connecting to the Net, an avast popup ad of some sort went up.  After I X-ed it out, I then noticed that now the avast icon in the system tray was animated once again.  I checked the avast GUI and it says I am registered and protected once again.

So my avast re-registered on its own.  The downside is that apparently my avast re-registered for only 90 days as per the image attached.  At that time the little game will be played again I guess.
Title: Re: Unable to register Avast free edition
Post by: megamips on April 09, 2018, 07:32:58 PM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
I didn't interpret Avast's reply the same way. What I understood was that the product would keep working.

That makes absolutely no sense, Avast expects people to run around the internet with no protection for 30 day's waiting for a magical Free Registration to pop in, that's like running around with your pants down.  >:(
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 09, 2018, 09:52:13 PM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
I didn't interpret Avast's reply the same way. What I understood was that the product would keep working.

That makes absolutely no sense, Avast expects people to run around the internet with no protection for 30 day's waiting for a magical Free Registration to pop in, that's like running around with your pants down.  >:(
No one said you aren't protected.
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 09, 2018, 11:14:48 PM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
I didn't interpret Avast's reply the same way. What I understood was that the product would keep working.

That makes absolutely no sense, Avast expects people to run around the internet with no protection for 30 day's waiting for a magical Free Registration to pop in, that's like running around with your pants down.  >:(
No one said you aren't protected.

How i wrote before, i am not protected at the moment. Now i am so confuse and i don't understand what i have to expect. Before i must wait 10 days, now i see 30 days. What is it? It's random? Who can me give some sure info? Now i'm totally hopeless. Everyone says something different... what i've to do ? Ty  ???
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 09, 2018, 11:24:31 PM
Older versions of Avast Free 7, 8 and 9 (2014) auto register after 30 days. I've just got this confirmed from the Avast team.
I didn't interpret Avast's reply the same way. What I understood was that the product would keep working.

That makes absolutely no sense, Avast expects people to run around the internet with no protection for 30 day's waiting for a magical Free Registration to pop in, that's like running around with your pants down.  >:(
No one said you aren't protected.

How i wrote before, i am not protected at the moment. Now i am so confuse and i don't understand what i have to expect. Before i must wait 10 days, now i see 30 days. What is it? It's random? Who can me give some sure info? Now i'm totally hopeless. Everyone says something different... what i've to do ? Ty  ???
What operating system ???
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 09, 2018, 11:45:48 PM
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\

I wrote all here. One main post and this. Win xp sp3 on amd athlon xp 1800+ 1gb ram ( non sse2 ) avast free 2014.9.0.2018 expired on 1 April. I wait tha time that i need to wait. But every day i read something different... :(
Title: Re: Unable to register Avast free edition
Post by: Chim on April 10, 2018, 01:57:20 AM
Hey, Bob, would it be safe to say that ALL avast processes in the Task Manager always have "avast" in the process name?  If so, MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

Like right now that my avast 12.3.2280 is back registered and fully working I see that in my Windows XP SP3's Task Manager processes, there is:

avastui.exe
AvastSvc.exe

I don't know if there are any other avast-related processes that do not have "avast" in them.

This may or may not be another angle from which to approach this elusive problem.
Title: Re: Unable to register Avast free edition
Post by: DavidR on April 10, 2018, 02:14:39 AM
Hey, Bob, would it be safe to say that ALL avast processes in the Task Manager always have "avast" in the process name?  If so, MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

Like right now that my avast 12.3.2280 is back registered and fully working I see that in my Windows XP SP3's Task Manager processes, there is:

avastui.exe
AvastSvc.exe

I don't know if there are any other avast-related processes that do not have "avast" in them.

This may or may not be another angle from which to approach this elusive problem.

I would say No it isn't safe to make that assumption, but the problem for us is always going to be memory of using avast 12.3.2280.

The instup.exe (installation and update) used to feature, I don't know if that is in old versions. The AvEmUpdate.exe may also feature, but you/they are going to have to check for the presence of these files in the avast folder.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 10, 2018, 09:44:16 AM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again. the fix for version 9-13 will go live later this week
Title: Re: Unable to register Avast free edition
Post by: Bobblink on April 10, 2018, 01:24:49 PM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again.

Thanks for the clarification MartinZ  :)
Title: Re: Unable to register Avast free edition
Post by: NON on April 10, 2018, 04:21:31 PM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again. the fix for version 9-13 will go live later this week
How about version 8? ;)
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 10, 2018, 04:46:56 PM
MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

There IS a way to test to see whether Avast is still working AFTER its registration has expired. Create an EICAR "test virus" file. The file is NOT a virus, but Avast--if working--will react as if it is a virus.

Create a simple text file and insert ONLY the following string:
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
If you save it and NOT end it with a hard return (68 bytes), it will be detected as the EICAR Test String.68 "virus" (68 bytes).  If you save it AND end it with a hard return (70 bytes), it will be detected as the EICAR Test String.70 "virus".

Give it the .doc extension (because the default in Avast Free is to put .txt files on the File System Shield's exclusion list).

Play around with this BEFORE registration has expired (so that you know how your version of Avast is supposed to operate). But when you do (before registration has expired), turn OFF your File System Shield (and other applicable real-time protection) when you're creating and moving the test file (so that it doesn't get destroyed before you actually run the test).

Then, following expiration, run through the same testing procedures to see if Avast is giving you real-time shield protection. My bet is that it isn't. (I'll run the test for myself in 10 days after mine "expires" again. Unfortunately, upon my first expiration, I hadn't yet had the insight to run some "test virus" tests before I re-installed.)

When you post back here the results of your "following expiration" tests, PLEASE mention which version you were testing.
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 10, 2018, 06:06:53 PM
MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

There IS a way to test to see whether Avast is still working AFTER its registration has expired. Create an EICAR "test virus" file. The file is NOT a virus, but Avast--if working--will react as if it is a virus.

Create a simple text file and insert ONLY the following string:
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
If you save it and NOT end it with a hard return (68 bytes), it will be detected as the EICAR Test String.68 "virus" (68 bytes).  If you save it AND end it with a hard return (70 bytes), it will be detected as the EICAR Test String.70 "virus".

Give it the .doc extension (because the default in Avast Free is to put .txt files on the File System Shield's exclusion list).

Play around with this BEFORE registration has expired (so that you know how your version of Avast is supposed to operate). But when you do (before registration has expired), turn OFF your File System Shield (and other applicable real-time protection) when you're creating and moving the test file (so that it doesn't get destroyed before you actually run the test).

Then, following expiration, run through the same testing procedures to see if Avast is giving you real-time shield protection. My bet is that it isn't. (I'll run the test for myself in 10 days after mine "expires" again. Unfortunately, upon my first expiration, I hadn't yet had the insight to run some "test virus" tests before I re-installed.)

When you post back here the results of your "following expiration" tests, PLEASE mention which version you were testing.
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\

I wrote all here. One main post and this. Win xp sp3 on amd athlon xp 1800+ 1gb ram ( non sse2 ) avast free 2014.9.0.2018 expired on 1 April. I wait tha time that i need to wait. But every day i read something different... :(


Hi, as i wrote before and in the topic mentioned, eicar test and avast test failed. Avast free 2014.9.0.2018 expired the 1 april. I.m really curious to see what appens tomorrow  :(
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 10, 2018, 06:19:46 PM
That test fails even on a working version of Avast ???
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 10, 2018, 10:26:29 PM
That test fails even on a working version of Avast ???

Yes, the test will fail "even on a working version of Avast" IF one's Avast settings are set so as to cause that test file to be overlooked by Avast--OR--if that test file is not precisely constructed: must be exactly 68 or 70 bytes.
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 11, 2018, 09:28:46 AM
MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

There IS a way to test to see whether Avast is still working AFTER its registration has expired. Create an EICAR "test virus" file. The file is NOT a virus, but Avast--if working--will react as if it is a virus.

Create a simple text file and insert ONLY the following string:
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
If you save it and NOT end it with a hard return (68 bytes), it will be detected as the EICAR Test String.68 "virus" (68 bytes).  If you save it AND end it with a hard return (70 bytes), it will be detected as the EICAR Test String.70 "virus".

Give it the .doc extension (because the default in Avast Free is to put .txt files on the File System Shield's exclusion list).

Play around with this BEFORE registration has expired (so that you know how your version of Avast is supposed to operate). But when you do (before registration has expired), turn OFF your File System Shield (and other applicable real-time protection) when you're creating and moving the test file (so that it doesn't get destroyed before you actually run the test).

Then, following expiration, run through the same testing procedures to see if Avast is giving you real-time shield protection. My bet is that it isn't. (I'll run the test for myself in 10 days after mine "expires" again. Unfortunately, upon my first expiration, I hadn't yet had the insight to run some "test virus" tests before I re-installed.)

When you post back here the results of your "following expiration" tests, PLEASE mention which version you were testing.
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\

I wrote all here. One main post and this. Win xp sp3 on amd athlon xp 1800+ 1gb ram ( non sse2 ) avast free 2014.9.0.2018 expired on 1 April. I wait tha time that i need to wait. But every day i read something different... :(


Hi, as i wrote before and in the topic mentioned, eicar test and avast test failed. Avast free 2014.9.0.2018 expired the 1 april. I.m really curious to see what appens tomorrow  :(


Today are passed 10 days. My avast free 2014.9.0.2018 expired version has not self reactivated. MartinZ wrote about a fix for the weekend. This fix is also for the expired version of the software? what shall i do now? I can't make a clean reinstall because i have not the offline setup of my edition. My sistem don't support the sse2 istruction. The link for a offline setup for the not sse2 edition is multilanguage ? Thank you for the help.
Title: Re: Unable to register Avast free edition
Post by: Asyn on April 11, 2018, 09:31:24 AM
I can't make a clean reinstall because i have not the offline setup of my edition. My sistem don't support the sse2 istruction.
-> https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 11, 2018, 01:49:05 PM
@ Asyn
Hi :) Thank you so much for your answer. I didn't see " universal language " in the setup properties ;)
Do you know something about my other questions? I'm worried not to solve this question ... every action i do may cause trouble in a old sistem ... i must to be careful
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 11, 2018, 10:58:25 PM
IT WORKS !!!  FINALLY !!!  AMAZING !!!

Version 2014.9.0.2021: Today, at 1:30pm, Central Daylight Time, I opened the avast Free interface and went to Settings > Registration. And, for the 300th time, I clicked the "Register" button (to the right of the words "You are not registered"). The next window that opened offered me the choice to "Select" either the paid version or the Free version. When I clicked "Select" at the bottom of the Free column, the thing actually took. My avast Free (at Settings > Registration) now says "You are registered." with 361 days remaining (to April 7, 2019; it appears that the 365 day re-registration period is calculated from the date of one's last virus definition update: my last virus def update was April 7, 2018; today is April 11).

NOTE: this was done when I still had 9 days remaining on the initial 30 day subscription following the March 20 re-install. I have no idea if the same would occur if I had let the 9 days run out and that initial 30 day post-install subscription period had "expired". Nor do I know if my version will, sometime PRIOR to the 361 days running out, again offer me a chance to re-register.  I guess I'll figure those things out in about a year from now.
Title: Re: Unable to register Avast free edition
Post by: Chim on April 12, 2018, 12:31:52 AM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again. the fix for version 9-13 will go live later this week
Would the fix then be present in all bulk definitions updates so that from now on, anytime that I reinstalled avast and updated it with the bulk definitions update, it would be set up to never expire again?
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 12, 2018, 12:59:30 AM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again. the fix for version 9-13 will go live later this week
Would the fix then be present in all bulk definitions updates so that from now on, anytime that I reinstalled avast and updated it with the bulk definitions update, it would be set up to never expire again?
Sounds more like an update was made to product that fixes the renewal problem.

Title: Re: Unable to register Avast free edition
Post by: Chim on April 12, 2018, 03:19:20 AM
The thing is though, Bob, if it were a product fix, I'm not getting how that would work with my avast 12.3.2280.  In other words, I've been using the same avast 12.3.2280 setup file that I've had in my flash drives ... well, since 12.3.2280 came out.

So, even though MartinZ does say that the fix for "9-13" which would include my 12.3.2280, will go live later in the week ... how would that work as far as fixing my 12.3.2280 say if I were to reinstall it next week for whatever reason?  Would the "product" fix as you call it be installed via the bulk definitions update that I would no doubt perform?  Or would my 12.3.2280 "product" fix itself the first time that I connected to the Net?

Cuz we all know they're not going to put out an updated version of 12.3.2280 with the fix incorporated.  ;D
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 12, 2018, 03:22:28 AM
Fixes or patches can be included in VPS updates.
Title: Re: Unable to register Avast free edition
Post by: Chim on April 12, 2018, 04:18:35 AM
Sounds like it's back again to either it's going to be incorporated into the bulk virus definitions or my avast 12 will be patched on the 1st time I connect to the Net.

Oh well.  I'll eventually find out.  For now I have 85 days left before my avast expires again.

Thanks, Bob.
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 12, 2018, 09:25:38 AM
MAYBE there might be a way to ascertain that avast IS still working for those who fear that it is not after registration has expired.

There IS a way to test to see whether Avast is still working AFTER its registration has expired. Create an EICAR "test virus" file. The file is NOT a virus, but Avast--if working--will react as if it is a virus.

Create a simple text file and insert ONLY the following string:
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
If you save it and NOT end it with a hard return (68 bytes), it will be detected as the EICAR Test String.68 "virus" (68 bytes).  If you save it AND end it with a hard return (70 bytes), it will be detected as the EICAR Test String.70 "virus".

Give it the .doc extension (because the default in Avast Free is to put .txt files on the File System Shield's exclusion list).

Play around with this BEFORE registration has expired (so that you know how your version of Avast is supposed to operate). But when you do (before registration has expired), turn OFF your File System Shield (and other applicable real-time protection) when you're creating and moving the test file (so that it doesn't get destroyed before you actually run the test).

Then, following expiration, run through the same testing procedures to see if Avast is giving you real-time shield protection. My bet is that it isn't. (I'll run the test for myself in 10 days after mine "expires" again. Unfortunately, upon my first expiration, I hadn't yet had the insight to run some "test virus" tests before I re-installed.)

When you post back here the results of your "following expiration" tests, PLEASE mention which version you were testing.
we just tested the version 2014 and it automatically autoregisters 10 days after expiration. regarding version 7 we still test it

Hi, ok, in my case i must wait. But meanwhile i am uncovered. I' ve made the test with the avast page http://web-shield-test.avast.com/ but it's go wrong. And the antivirus don't accept the new virus definition. I click on upgrade, avast download it but not do anything and wright that the antivirus is expired. Now i'm totally confused.

This is my original post. Tank you. https://forum.avast.com/index.php?topic=217887.0
P.s. I'm a little bit hopeless ...  :-\

I wrote all here. One main post and this. Win xp sp3 on amd athlon xp 1800+ 1gb ram ( non sse2 ) avast free 2014.9.0.2018 expired on 1 April. I wait tha time that i need to wait. But every day i read something different... :(


Hi, as i wrote before and in the topic mentioned, eicar test and avast test failed. Avast free 2014.9.0.2018 expired the 1 april. I.m really curious to see what appens tomorrow  :(


Today are passed 10 days. My avast free 2014.9.0.2018 expired version has not self reactivated. MartinZ wrote about a fix for the weekend. This fix is also for the expired version of the software? what shall i do now? I can't make a clean reinstall because i have not the offline setup of my edition. My sistem don't support the sse2 istruction. The link for a offline setup for the not sse2 edition is multilanguage ? Thank you for the help.

Today, after 11 days from expiration, my avast has it reactivated but only for 89 days. I have nothing done. What will be happens after this 89 days? I have no idea. Thank you for help, i am every day more confused...  :-\ It will be the patch do anything about it? Ty
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 12, 2018, 02:36:14 PM
I can't make a clean reinstall because i have not the offline setup of my edition. My sistem don't support the sse2 istruction.

To guilio

You should ALWAYS save somewhere EVERY installation file you ever use. That saved installation file is your protection in times like this.
Go to http://www.oldapps.com/avast_antivirus.php and see if you can find--and download--the installation file you need.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 12, 2018, 03:21:02 PM
the fix is in the online screen where is the SELECT button. this button now basically makes different action than before. that is the fix I was talking before and is for versions 9-13.

to giulio: oh yes these old version got autoregistered for 90 days and then for 365 days. You will need to wait again, unfortunately here I don't have a better solution, this version is more than 7 years old..
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 12, 2018, 06:07:11 PM
@ Carlos V. Thank you for the link. I have downloaded the universal language version 10 linked me by Asyn for the emergence :) You have right, i have uused the online installer that time. I hope that will be not necessary ;) 

@ MartinZ thank you so much, is perfect so. Is a optimal solution for my problem, i have no alternatives.
one question. I need to apply the fix? If you speak about the screen where is the select button, is the second screen for the registration, where you choose between free or pay version?
Thank you for the patient  :)
Title: Re: Unable to register Avast free edition
Post by: Carlos V. on April 12, 2018, 06:38:33 PM
If you speak about the screen where is the select button, is the second screen for the registration, where you choose between free or pay version?

Yes
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 12, 2018, 06:48:35 PM
@ Carlos V.
Perfect. Thank you ^_^
Title: Re: Unable to register Avast free edition
Post by: MartinZ on April 13, 2018, 12:42:50 PM
no yo don't need to apply anything
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on April 13, 2018, 01:39:09 PM
@MartinZ
Hi ^^ Perfect :) Thank you so much  ;D Good job
Title: Re: Unable to register Avast free edition
Post by: Bobblink on May 11, 2018, 09:15:26 PM
so version 7 and older also autoregister 10 days after expiration. other solution is to uninstall and install again. the fix for version 9-13 will go live later this week

Sadly version 7 did not autoregister 10 days after expriration. Reinstalled and now have 30 days. Any advice/ help on this please?
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 18, 2018, 01:39:29 PM
Can somebody please confirm that older versions of AVAST Free will auto-re-register at some point?

I too am getting this, rather pointless, yearly reminder to update my registration which in the past has caused me no problems, thirty seconds and its done, no hassle. But this year when I click to re-register I'm getting that oft reported here "Retrieving information, please wait." message that results in nothing happening.

Only when you click on the offline registration do you actually get some useful information that the free version does not need re-registering (which I knew) and that should apply to older versions as well.

The prospect of having to uninstall/reinstall AVAST just to get it to register and work fills me with dread. My current set up is and has been working very satisfactorily for three years and having to mess around with it just to re-register a program that I'm told should not need re-registering is absurd. 

So why for the last month have there been these regular and apparently unnecessary pop-up messages appearing about re-registering and the countdown now showing 11 days left before registration expires?

It not helpful and quite frankly I'd prefer to have the proper, functional, simple re-registration system for the free versions reinstated than this worrying uncertainty.

Some definitive details about exactly what happens or is supposed to happen after the re-registration countdown reaches zero should be provided. You should not need to come here and trawl through the threads to find out that sort of important information.   
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on May 18, 2018, 01:44:02 PM
Hi :) I can confirm for my version. You can read all the previous post. ^_^ I was uncovered for 11 days.
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 18, 2018, 02:27:04 PM
So you're saying that your system was shown as or was actually unprotected for 11 days after the countdown ended. If I've understood your previous posts, it then 'magically' reported as activated but with only 89 days left.

That sort of uncertainty is just what I was hoping to alleviate but it has actually made me even more concerned and confused TBH.

Surely there is someone here from AVAST who can explain more and give some assurances that does not happen in general. It should not matter what version is being used we're just talking about re-registering an installed program, that shouldn't be difficult and it certainly shouldn't be putting users systems at risk like it appears to be doing. At least in some cases.   

As said, the simple solution to avoid all this hassle is just reinstate the yearly previous functional registration for free versions irrespective of age.
Title: Re: Unable to register Avast free edition
Post by: Asyn on May 18, 2018, 02:37:51 PM
Sorry, but complaining about outdated versions is nonsense. You should be glad that Martin did prolong the support.
Title: Re: Unable to register Avast free edition
Post by: giulio_toffoletti on May 18, 2018, 05:57:17 PM
Sorry, but complaining about outdated versions is nonsense. You should be glad that Martin did prolong the support.

I totally agree with you  :) Something is better than nothing. With my config, this was the only solution available and i can only say ty
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 19, 2018, 12:21:22 AM
Its not a question of support it is a question of re-registering. That is, or should be, just a simple administrative requirement, be it one of dubious necessity.

It seems it is being made uncertain by AVAST themselves to goad users to update older versions to the current bloated one.

My point is that AVAST say older free versions do not need to be re-registered and will continue to work after the 'expiry' date.  Yay, everyone happy. Yet we have this thread here indicating that is not happening in some cases and as a result putting users security at risk. If that is some glitch in the re-registering system then AVAST should fix it.       

Re-registering has got nothing to do with the program itself and should be a straightforward matter as it has been for as long as I've been using AVAST (8 years). You confirm you're still using it and the definitions continue to be updated.

What is the problem with that?



 
Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 19, 2018, 02:16:29 AM
Time to realize, everything gets old and sooner or later will die.
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 19, 2018, 01:40:16 PM
But its working software and there's no problem with definitions being updated is there? That is the important thing and 'all' any AVAST version needs to work as it is supposed too. If its age meant those could not be updated then that would give validity to some of the comments.

Fact: AVAST have stated that older versions will still work after the re-registration expiry date. There's no reason why they should not. However by making that automatic re-registration process as uncertain as possible and, apparently, in some cases temporarily disabling AVAST on 'expiry', it is being used as a coercive administrative device.

We all want to continue using AVAST or we would not be here; why do they care what version we're using so much that they are willing to put put loyal, long time users systems at risk? Do not try to equate that with the risk of using older software either, this is an undisguised threat from an identifiable source: AVAST.     

As it is on every boot up I'm getting AVAST prompting me to re-register even though the re-registration process does not function and is not required for any free version anyway.  The automatic re-registration process for some older versions appears to be broken and, if so, AVAST should fix it ASAP. 
Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 19, 2018, 03:45:38 PM
Microsoft no longer supports XP - They aren't supporting it. People are still using it. (At their own risk)
Avast no longer supports some of the older versions. People are still using those versions. (At their own risk)

Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 20, 2018, 01:48:27 PM
Yes, the user accepts the risk but the one source of threat they should not be under is one of it being totally disabled by AVAST themselves and simply because they, apparently, can't organise automatic re-registration properly.

From other threads here it is not just the 'free' versions who are having trouble with the registration process either.

Why at 30 days is there now even a countdown to the expiry date and the pop-ups when the re-registration is supposed not to be required ie. automatic?

BTW plenty of people are still using Windows XP because certain programs and hardware only work with it, particularly the latter where there are simply no working drivers available for current Windows OS. There are also many using it not as their primary OS but on VMs too for the same reasons. 
Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 20, 2018, 01:56:34 PM
Complaining about it doesn't change facts.
Title: Re: Unable to register Avast free edition
Post by: Asyn on May 20, 2018, 02:02:27 PM
Dev-Info: Hi guys, let me please answer some questions here. Outdated software is quite hard to maintain - in Avast, we still support Avast Antivirus product for XP despite the fact that only 5% of our costumers still use XP. Web servers (for updates, communication, ...) must still support old methods which were used in this product many many years ago. We have still some users on Avast v8 and we cannot 100% guarantee they are safe for the latest threats, because Avast v8 doesn't contain some new shields or technologies available on newer OSes.
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 20, 2018, 05:35:52 PM
I'm sorry but isn't that still missing the point? The problem is not the program version itself it is the Byzantine re-registration process which you're being prompted to use on every boot during the 30 day expiry countdown. When you try to use it that process does not actually work.

As others have also described when you click to re-register it puts up a message box saying: ""Retrieving information, please wait." and then nothing happens. No information is retrieved, no form to re-register appears, it just stops.

If you try to get an offline registration key you're sent to this page:-

https://www.avast.com/registration-free-antivirus

This clearly states that older AVAST versions will work after they've 'expired'. That is the only unequivocal AVAST statement I've found about this matter. 

The problem is being reported that this does not happen and your system is left apparently unprotected for, in one case, 11 days before it started working again. I hope it is understood now why the people in this thread and I suspect many others are concerned.

Why, rather than a pop-up prompt to re-register, are we're not getting one telling us that we now do not need to re-register the free versions? Seems like common sense to me.   

BTW this is not an exclusive XP matter either, there are plenty of others using later Windows OS who want to continue using a particular older AVAST version for a variety of reasons too.   



   
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 25, 2018, 06:07:25 PM
So 4 days remaining left on the countdown to wait to see what happens after my current registration expires.

Thanks AVAST for making this such an uncertain time and risk losing a long term user who has promoted your product in numerous forums and via personal recommendations for almost 8 years. It good to know how much that work on your behalf has been appreciated.

Yet nobody from AVAST has bothered to assuage my concerns and those of other users who've contributed to this thread. All you had to do was confirm that on expiry the older AVAST versions will still work as before and has been promised (see my last post).

Was that too much to expect?



Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 25, 2018, 08:49:34 PM
So 4 days remaining left on the countdown to wait to see what happens after my current registration expires.

Thanks AVAST for making this such an uncertain time and risk losing a long term user who has promoted your product in numerous forums and via personal recommendations for almost 8 years. It good to know how much that work on your behalf has been appreciated.

Yet nobody from AVAST has bothered to assuage my concerns and those of other users who've contributed to this thread. All you had to do was confirm that on expiry the older AVAST versions will still work as before and has been promised (see my last post).

Was that too much to expect?
What more do you need than to know that your protection isn't going to end ???
Title: Re: Unable to register Avast free edition
Post by: Bobblink on May 25, 2018, 09:18:15 PM
I got an assurance from martinz in this thread that version 7 would auto reregister after 10 days of previous expiration. This did n't happen and protection (shields) were disabled and updates unavailable.

I agree with cluster, information from Avast has been, well sketchy and unreliable, reflecting poorly on its products. The whole registration issue has been badly handled and prompted many long time users to walk away.
Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 25, 2018, 10:16:55 PM
I got an assurance from martinz in this thread that version 7 would auto reregister after 10 days of previous expiration. This did n't happen and protection (shields) were disabled and updates unavailable.

I agree with cluster, information from Avast has been, well sketchy and unreliable, reflecting poorly on its products. The whole registration issue has been badly handled and prompted many long time users to walk away.
I've only used this product since 2003. It's always been registered and has always protected my many systems.
I still think Avast should simply eliminate any sort of registration of any form in the free version. :)
Title: Re: Unable to register Avast free edition
Post by: =Snake= on May 25, 2018, 10:38:49 PM
BTW plenty of people are still using Windows XP because certain programs and hardware only work with it, particularly the latter where there are simply no working drivers available for current Windows OS. There are also many using it not as their primary OS but on VMs too for the same reasons.
I agree for I'm still using XP with the same reasons (See my sig).

=Snake= via Twin-OS (XP).
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 26, 2018, 02:17:57 PM
One of the main motivations for this thread is that, for users of some older AVAST versions, the removal of the necessity and facilities to re-register every year has resulted in their system being left unprotected after the 'expiry' date. In other words the automatic re-registration or however the continuing activation actually works is reportedly broken for some people. 

Its not as though free version users were told any of this officially. It sorted of seeped out via this forum.

You have to try to get an offline manual key first and then you get to that page which promises all will be well after the current expiry. If you just click to re-register, as you are being prompted to do at every boot for the last 30 days, you'd be none the wiser.

How difficult would it have been when you click to re-register to have it put up a message box explaining that even though you will be prompted, presumably because that is an embedded AVAST feature, re-registration of 'free' versions was now no longer required?

Talking to the people using your product, telling them what is happening, keeping them well informed is considered pretty much essential business practice in most industries isn't it?

Of course, that wouldn't solve the problems being discussed here when AVAST apparently stops working on expiry. It is inexplicable AVAST not responding to those reports in any helpful way or even seeming to understand the problem ie. it is the automatic re-activation system that may be broken, not the older AVAST versions.

 
Title: Re: Unable to register Avast free edition
Post by: MartinZ on May 28, 2018, 02:10:11 PM
Please try this key: W11332244H99A0420-RAP184X7
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 29, 2018, 12:46:44 PM
Thanks but unfortunately it did not work.

I also tried with a space between the W and the rest of the code as, for some reason, when I copied and pasted it the space, if there is meant to be one, was not included. Still the same negative result

Literally just 10 minutes to go now before the current licence expires. What's going to happen then? :(

So far.......................................nothing.

I suspect the proof of the pudding will be on PC reboot but at least it appears I'm still protected during this session.

Of course, if everything goes OK and there's no problem AVAST will be my favourite people again.

If my experience here helps alleviate others concerned about this matter then I'll be even happier. But really this is the job AVAST should have been doing themselves - talking to their users, keeping them informed about what was going to happen on expiry, answering their, quite reasonable, questions and, of course, dealing with any problems.     
 




Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 29, 2018, 03:02:57 PM
What happens if you click on Register Now ???
When all else fails, you can always do a clean install. :)
Title: Re: Unable to register Avast free edition
Post by: MartinZ on May 29, 2018, 03:45:55 PM
Sorry my fault.

Here is the correct key: W11332244H9900A0420-8MRTR8W5

And please in future if any user wants to register some prehistoric version, feel free to use this key.
Title: Re: Unable to register Avast free edition
Post by: Bobblink on May 29, 2018, 08:32:05 PM
Sorry my fault.

Here is the correct key: W11332244H9900A0420-8MRTR8W5

And please in future if any user wants to register some prehistoric version, feel free to use this key.

MartinZ  :) 

What an absolute star you are!  :)

V7  registered now, Hoorah! Thank you so much for your time. effort and solution.
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 30, 2018, 01:02:12 PM
As I suspected but had some hope I'd be wrong on restart today I'm now shown as unsecured by AVAST with a red X over the AVAST tray icon.

That has made the point of my contributions to this thread expressing the concerns of many users faced with an expiry countdown more than justified.

However I am very grateful to MartinZ for providing that new registration key. Fingers crossed.

EDIT

THANK YOU! Really appreciated - AVAST are now back in my good books. :)

 



Title: Re: Unable to register Avast free edition
Post by: Asyn on May 30, 2018, 02:04:01 PM
THANK YOU! Really appreciated - AVAST are now back in my good books. :)
Wow, 7000+ days remaining, guess you'll never need to reregister again. 8)
Title: Re: Unable to register Avast free edition
Post by: Cluster-Lizard2014 on May 30, 2018, 03:10:27 PM
Yes, that surprised me too but will the key still work twenty years on? That worries me; I'll post about it here when the time comes.  ;D
Title: Re: Unable to register Avast free edition
Post by: bob3160 on May 30, 2018, 03:20:17 PM
Yes, that surprised me too but will the key still work twenty years on? That worries me; I'll post about it here when the time comes.  ;D
You need to worry about the product still working in that many years. :) I personally don't expect to be working any more in 20 yrs. :)

Title: Re: Unable to register Avast free edition
Post by: Asyn on May 30, 2018, 03:20:33 PM
Yes, that surprised me too but will the key still work twenty years on? That worries me; I'll post about it here when the time comes.  ;D
OK, see you later... ;D 8)
Title: Re: Unable to register Avast free edition
Post by: MartinZ on May 30, 2018, 04:46:30 PM
Yes, that surprised me too but will the key still work twenty years on? That worries me; I'll post about it here when the time comes.  ;D
I hope you will have a new computer by that time and running the latest version of Avast! ;-)
Title: Re: Unable to register Avast free edition
Post by: securitest on June 08, 2018, 03:02:19 PM
Hello,

I would suggest that the long term free license key for older Avast (Avast 8 and possibly 7) :
W11332244H9900A0420-8MRTR8W5
should be made easily visible on the Avast site or forum, instead of buried in this thread that will get older
as time goes by (while the information will be *theorically* useful up to 2038).

Maybe an hyperlink on the 'older versions' text on the page 'https://www.avast.com/registration-free-antivirus' : the page where you are redirected when you click on the 'Register' button from the old AvastUI ...?

This would save some time to the users and avoid unnecessary threads about free licence for older Avast versions.

Thanks anyway for this 20 years free version licence.
Title: Re: Unable to register Avast free edition
Post by: =Snake= on June 09, 2018, 12:32:52 AM
I hope you will have a new computer by that time and running the latest version of Avast! ;-)
Hi Martin!

Why should anybony change a good system, working very well, only when devellopers use to force?
Have a nice WE.

Greets from =Snake= aka HDW38 via Twin-XP
Title: Re: Unable to register Avast free edition
Post by: bob3160 on June 09, 2018, 12:50:12 AM
I hope you will have a new computer by that time and running the latest version of Avast! ;-)
Hi Martin!

Why should anybony change a good system, working very well, only when devellopers use to force?
Have a nice WE.

Greets from =Snake= aka HDW38 via Twin-XP
Good system, well running, system doesn't mean it's a safe system.
But, it is your system and your choice. :)
Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 11, 2018, 11:31:01 AM
Hello,

I would suggest that the long term free license key for older Avast (Avast 8 and possibly 7) :
W11332244H9900A0420-8MRTR8W5
should be made easily visible on the Avast site or forum, instead of buried in this thread that will get older
as time goes by (while the information will be *theorically* useful up to 2038).

Maybe an hyperlink on the 'older versions' text on the page 'https://www.avast.com/registration-free-antivirus' : the page where you are redirected when you click on the 'Register' button from the old AvastUI ...?

This would save some time to the users and avoid unnecessary threads about free licence for older Avast versions.

Thanks anyway for this 20 years free version licence.

good idea, will add it to the page. thanks for feedback
Title: Re: Unable to register Avast free edition
Post by: vikas28 on June 30, 2018, 06:14:55 AM
W11332244H9900A0420-8MRTR8W5

got this from https://www.avast.com/en-in/registration-free-antivirus
Now my version 8.x renewed till 2038!

Saved from annoying pop-ups :-)
Title: Re: Unable to register Avast free edition
Post by: avast644 on June 01, 2019, 08:38:40 PM
Howdy.

My Avast free version 11.2 now states it's expired.  The activation key from https://www.avast.com/registration-free-antivirus does not work.  The message I get from Avast is "The license key has already expired!"

If I click on "Register Now" in the Avast settings, an Avast window showing "Loading" pops up.  Then it disappears.  Nothing happens.

Any help?

Thanks,
Jim
Title: Re: Unable to register Avast free edition
Post by: bob3160 on June 01, 2019, 08:54:06 PM
Howdy.

My Avast free version 11.2 now states it's expired.  The activation key from https://www.avast.com/registration-free-antivirus (https://www.avast.com/registration-free-antivirus) does not work.  The message I get from Avast is "The license key has already expired!"

If I click on "Register Now" in the Avast settings, an Avast window showing "Loading" pops up.  Then it disappears.  Nothing happens.

Any help?

Thanks,
Jim
Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Unable to register Avast free edition
Post by: neris on June 02, 2019, 06:44:50 AM
hi
my free licence expired on 1.6.19 and i unaible to renew because my winxp is sp2
and now the new version is sp3 support only.
how can i re-register to the old version?

the key W11332244H9900A0420-8MRTR8W5
not working say that expired

my version is 11.2.2262

tnx
Title: Re: Unable to register Avast free edition
Post by: chocolat1125 on June 02, 2019, 11:52:12 AM
Hi everybody !

Same problem as Neris.

First, I would like to thank Avast team for their work for maintaining the compatibility with win XP for so many years. I Hope there's a solution.

My system : Win xp 32 bits, SP2, Avast version 2015.10.2.2215.

- The key W11332244H9900A0420-8MRTR8W5 entered, Avast says that the licence key is expired.
- Tried to repair. Same problem.
- Tried the clean uninstall method mentioned above, with Avastclear.exe. But it's not compatible with 32bits os.
- Tried to clean uninstall with an older version of Avastclear.exe. But get an error message because of sp3 not installed.
Anyway, I deactivate the auto-defense protection and uninstalled normally the software. No encountered problems at this point. Reboot, install, reboot etc.

The problem is not solved.

Someone has a suggestion to get rid of the problem in my situation ?
Thanks and sorry, I'm not fluent in English.


Title: Re: Unable to register Avast free edition
Post by: neris on June 03, 2019, 02:41:56 PM
help?
Title: Re: Unable to register Avast free edition
Post by: Asyn on June 03, 2019, 03:17:34 PM
help?
Hi, none of us is running V11.2 (afaik), so it's up to the devs to answer that.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 03, 2019, 05:12:12 PM
I will check the key, but I would recommend you to update to latest version. You can update also on Windows XP.
Title: Re: Unable to register Avast free edition
Post by: DavidR on June 03, 2019, 05:31:06 PM
I will check the key, but I would recommend you to update to latest version. You can update also on Windows XP.

Not if they have XP SP2, the final supported version of avast for XP requires SP3, some of those posting don't have that.

<snip>
my free licence expired on 1.6.19 and i unaible to renew because my winxp is sp2
and now the new version is sp3 support only.
how can i re-register to the old version?

the key W11332244H9900A0420-8MRTR8W5
not working say that expired

my version is 11.2.2262
Snp>

Hi everybody !

Same problem as Neris.

First, I would like to thank Avast team for their work for maintaining the compatibility with win XP for so many years. I Hope there's a solution.

My system : Win xp 32 bits, SP2, Avast version 2015.10.2.2215.
<snip>

Title: Re: Unable to register Avast free edition
Post by: coelhoDCfrancisco on June 03, 2019, 07:57:28 PM
Hey guys, thats my turn!   ;D

Im using 2014.9.0.2021 Avast Free Antivirus version (190603-2 virus definitions version) on Windows SP3, my registration has expired and i cant renew it.

Any License Key available for this Version, or should i Uninstall Avast and install last version? I preferred use this old version, its a very, very old PC. W11332244H9900A0420-8MRTR8W5 does not work.

Im able to update Virus Signature, not able to update Avast to 2015.10.3.2021 though. I get a server Error.

Thank you.
Title: Re: Unable to register Avast free edition
Post by: =Snake= on June 03, 2019, 08:50:56 PM
Im able to update Virus Signature, not able to update Avast to 2015.10.3.2021 though.
Hi, try to install 2015.10.4.2233.
Title: Re: Unable to register Avast free edition
Post by: coelhoDCfrancisco on June 03, 2019, 09:04:21 PM
Im able to update Virus Signature, not able to update Avast to 2015.10.3.2021 though.
Hi, try to install 2015.10.4.2233.

Clean install?
Avast interface show that "A new version of the program (2015.10.3.2021) is available!" I try update with no success.
My main problem is obviously the subscription expiration. No clue what to do.
Title: Re: Unable to register Avast free edition
Post by: neris on June 04, 2019, 06:55:03 AM
Hi.
the regsiter expired is extended from some resone.
tnx
Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 04, 2019, 09:26:00 AM
on Windows XP you can get to version 17.9 which doesn't require registration key and solves the situation.
Title: Re: Unable to register Avast free edition
Post by: DavidR on June 04, 2019, 11:30:46 AM
on Windows XP you can get to version 17.9 which doesn't require registration key and solves the situation.

But can that be installed on a winXP SP2 version ?
Title: Re: Unable to register Avast free edition
Post by: =Snake= on June 04, 2019, 12:40:39 PM
Im able to update Virus Signature, not able to update Avast to 2015.10.3.2021 though.
Hi, try to install 2015.10.4.2233.
Clean install?
Would be the best choice to get rid of all that old stuff. But I'm not sure, if you'll succeed with SP2.
Try and you'll see.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 04, 2019, 02:10:10 PM
on Windows XP you can get to version 17.9 which doesn't require registration key and solves the situation.

But can that be installed on a winXP SP2 version ?

ohh sorry SP2, it might work but not guaranteed, of course.
Title: Re: Unable to register Avast free edition
Post by: DavidR on June 04, 2019, 05:08:10 PM
on Windows XP you can get to version 17.9 which doesn't require registration key and solves the situation.

But can that be installed on a winXP SP2 version ?

ohh sorry SP2, it might work but not guaranteed, of course.

Not an issue on my XP system, but for a couple of posters in this topic unfortunately they have XP SP2.
Title: Re: Unable to register Avast free edition
Post by: Chevy_83 on June 05, 2019, 07:37:52 AM
Hello,

Has the universal license key problem been corrected?
I read earlier in the forums that it would be looked into.

I am using a old computer with  Windows XP SP3. 
My registration was expired and was extended for 90 days.  After the 90 days will it self register again?

Upgrading to version 17.9 would not work with my computer.


Thank You.






Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 05, 2019, 10:30:41 AM
yes it will autoregister again and again..
Title: Re: Unable to register Avast free edition
Post by: Chevy_83 on June 06, 2019, 06:14:52 AM
Hello MartinZ,

Did you check on status of key  W11332244H9900A0420-8MRTR8W5

Was problem corrected?

Thank You  Very much.







Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 06, 2019, 02:58:25 PM
Please try this one: W31337000H9900A0421-WRW5MRXW
Title: Re: Unable to register Avast free edition
Post by: chocolat1125 on June 06, 2019, 06:18:49 PM
Thank you MartinZ. On my xp sp2 avast ver 2015.10.2.2215, it gives me one more year.
Title: Re: Unable to register Avast free edition
Post by: Robert Gault on June 14, 2019, 04:28:51 PM
MartinZ

The password you posted also worked for me but it just delays the problem. Your password just gives one more year so what do we do then? The password given by Avast when used results in about 5 minutes of Free Avast indicating nothing is working before it starts up. Is the X over the icon misleading and the program is actually running? Can the password you gave be used next year and if not what do we do then?

I can't use a new version of Free Avast as my CPU can't handle the new code in Avast.

Thanks in advance for any help you can provide.

Robert
Title: Re: Unable to register Avast free edition
Post by: bob3160 on June 14, 2019, 04:37:30 PM
MartinZ

The password you posted also worked for me but it just delays the problem. Your password just gives one more year so what do we do then? The password given by Avast when used results in about 5 minutes of Free Avast indicating nothing is working before it starts up. Is the X over the icon misleading and the program is actually running? Can the password you gave be used next year and if not what do we do then?

I can't use a new version of Free Avast as my CPU can't handle the new code in Avast.

Thanks in advance for any help you can provide.

Robert
Next year, you renew it again for another year using that same password.
Title: Re: Unable to register Avast free edition
Post by: MartinZ on June 14, 2019, 04:44:48 PM
it probably won't work, but don't worry about the key, we protect you even when expired and the program autoregister itself after 10 days of expiration..
Title: Re: Unable to register Avast free edition
Post by: Tham58 on July 06, 2019, 11:11:05 AM
it probably won't work, but don't worry about the key, we protect you even when expired and the program autoregister itself after 10 days of expiration..


Mine expired today. The registration button is redundant.

I'm using XP, SP2 and Avast 9.






Title: Re: Unable to register Avast free edition
Post by: DavidR on July 06, 2019, 11:59:24 AM
it probably won't work, but don't worry about the key, we protect you even when expired and the program autoregister itself after 10 days of expiration..

Mine expired today. The registration button is redundant.

I'm using XP, SP2 and Avast 9.

Although you have the Banner in the UI that you are unprotected.   
What does the Avast Tray icon say if you hover the mouse over it ?

You may have to wait to see if the 10 day auto registration kicks in.
Title: Re: Unable to register Avast free edition
Post by: Tham58 on July 10, 2019, 08:19:24 AM
it probably won't work, but don't worry about the key, we protect you even when expired and the program autoregister itself after 10 days of expiration..

Mine expired today. The registration button is redundant.

I'm using XP, SP2 and Avast 9.

Although you have the Banner in the UI that you are unprotected.   
What does the Avast Tray icon say if you hover the mouse over it ?

You may have to wait to see if the 10 day auto registration kicks in.


" Warning - Your system is unsecured . "


You mean I have no antivirus for ten days ?

This is very awkward.

And that red tape - Capcha, question, just to post in this forum
is really awkward too. I've never come across so many barriers
in any forum on the net.

I can never read what all these silly Capchas show. The one
here looks like some kid's kindergarten artwork.

Title: Re: Unable to register Avast free edition
Post by: Asyn on July 10, 2019, 09:26:24 AM
I can never read what all these silly Capchas show. The one here looks like some kid's kindergarten artwork.
Captcha is only needed for your first 3 posts. (Spam protection)
Title: Re: Unable to register Avast free edition
Post by: DavidR on July 10, 2019, 10:51:28 AM
it probably won't work, but don't worry about the key, we protect you even when expired and the program autoregister itself after 10 days of expiration..

Mine expired today. The registration button is redundant.

I'm using XP, SP2 and Avast 9.

Although you have the Banner in the UI that you are unprotected.   
What does the Avast Tray icon say if you hover the mouse over it ?

You may have to wait to see if the 10 day auto registration kicks in.

" Warning - Your system is unsecured . "

You mean I have no antivirus for ten days ?
<snip>

That isn't what I said, you get the warning, however the underlying protection should still be running.

You can check the Task Manager and see what Avast processes are running.
See attached image from my XP Pro SP3 system, whilst it is SP3 and a later version (so the processes will be different), you should be able to get an idea of what the Avast processes look like.  They generally have Avast or asw at the start of the file name.

If Avast was in fact not running or disabled, then you would also be getting alerts from your OS.
Title: Re: Unable to register Avast free edition
Post by: Tham58 on April 28, 2020, 05:23:02 PM

Coming back to this old post.

It's expired again, waiting for the 10-day auto-renewal.

There is NO web shield and file shield - the shield scanner
is totally inactive.

This was confirmed by looking at the statistics history
- there has been totally no web shield activity since
April 18, when it expired.


Frankly, rather than letting it autorenew every one or two
months, then expire leaving the user unprotected for
ten days till the next renewal - why not just go back
to the old system - give the user a one year licence,
let him manually renew it, then get protected immediately
after that ?
Title: Re: Unable to register Avast free edition
Post by: DavidR on April 28, 2020, 07:12:14 PM
Effectively this is how it is (especially in the older versions of Avast), you get one years and you have to renew (even though avast are saying there is no requirement).

So why you're getting a renewal notification (if that is really what you are getting) I don't know, but I suspect not based on your first post Reply #144 on 06 July 2019
<snip quote>
Mine expired today. The registration button is redundant.

I'm using XP, SP2 and Avast 9.


So it shouldn't be required until 06 July 2020 (if you managed to renew at that point), so something else is going on.

This may be a program related problem as your shields should still be working (as mentioned previously) even if the registration was expired.

I suspect this may be more to do with your OS version (why not move to XP SP3) and Avast version 9.  Are you able to update to XP SP3 which would probably allow you to update to Avast 10 or possibly later.

There are so few people using XP SP2 and Avast9 for anyone to be able to remember its interface and actions.
Title: Re: Unable to register Avast free edition
Post by: bob3160 on April 29, 2020, 02:38:19 PM
When you're the only one still using that model of your antique car,
getting help to fix the old buggy is very unlikely.
Unless you manage to fix it yourself, you'll most likely need to upgrade to a newer model.