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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 22, 2018, 12:00:54 PM

Title: Avast Behavior Shield High Memory Usage
Post by: REDACTED on March 22, 2018, 12:00:54 PM

Cytat: wheelchairboy88 w Maj 02, 2017, 07:18:40 pm
The Process that is consuming the memory is aswidsagenta.exe and it consumes 497.4MB on start up of my computer and the most memory I've seen it consume is almost 1GB of memory. Typically when it uses 1GB of memory it will drop back down to about 600MB of memory. Before I had this issue this process typically only used about 100MB of memory and rarely climbed above 300MB of memory. I started having this issues within about 2 weeks of receiving an avast update that I got around March 30th.

Marzec 12, 2018, 09:43:18 pm
im have almost the same problem, repair didnt help
now I will try clean instalation

Marzec 20, 2018, 09:54:28 pm
clean installation doesn't work, proces after 3h yours take more and more Ram memory

Marzec 22.2018 11:51:43 am
update:

PC after 16h work it looks like this: proces avast beh.sh. taking 450mb memory ram and v.mem, pc gets unstable i can't play games, i cant stop proces - don't have permission.....I can only demandme my money, thanks for good product

Title: Re: Avast Behavior Shield High Memory Usage
Post by: Asyn on March 22, 2018, 12:03:02 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Behavior Shield High Memory Usage
Post by: Alikhan on March 22, 2018, 02:04:27 PM

Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on March 23, 2018, 12:22:03 AM

Quote from: Asyn on March 22, 2018, 12:03:02 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

- av internet security
- ver 18.2.2328 build 18.2.3827.307
- win 7 64bit ver 6.1 compilation 7601 sp1
- any other security
- before was av free, and as i saw in forum, av is installed as clean installation

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on March 23, 2018, 12:26:50 AM

Quote from: Alikhan on March 22, 2018, 02:04:27 PM

Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb

Title: Re: Avast Behavior Shield High Memory Usage
Post by: Be Secure on March 23, 2018, 02:09:28 AM

Quote from: pinkii21 on March 23, 2018, 12:26:50 AM

Quote from: Alikhan on March 22, 2018, 02:04:27 PM

Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb

Pls send it via Avast FTP server.Here is the link how to do this:https://support.avast.com/en-in/article/FTP-file-upload (https://support.avast.com/en-in/article/FTP-file-upload)
Post the Zip file name and password here.Avast dev will look at it.

Title: Re: Avast Behavior Shield High Memory Usage
Post by: kwiq on March 23, 2018, 09:40:46 AM

Hello
common mini dump created via task explorer or procexplorer is useful for most issues but not for memory leaks.
To get heap statistics into dump users have to enable creation of "stack trace database" via gflags which is a tool from : https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/index

Great article about glags is here:  https://support.citrix.com/article/CTX106970   

Short version is  :
1) Download debugging tools for windows from  https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/index
2) Run cmd line as administrator and type : gflags /i aswbIDSAgrent.exe +ust
3) Induce the issue and create a dump via task explorer  (I think you will need to disable self protection for a while).  aswbIDSAgrent.exe heap should grow faster as every allocation is inserted into user stack trace database.
4) Disable gflags  : gflags /i aswbIDSAgrent.exe -ust
5) Upload the dump

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on March 27, 2018, 06:22:29 PM

Quote from: Be Secure on March 23, 2018, 02:09:28 AM

Quote from: pinkii21 on March 23, 2018, 12:26:50 AM

Quote from: Alikhan on March 22, 2018, 02:04:27 PM

Could you create a dump file of the Avast Behaviour Shield "aswbIDSAgrent" process when its using that a high amount of RAM.

It doesn't exceed 20mb on my Win 10 setup.

create dump file now, have 472mb

Pls send it via Avast FTP server.Here is the link how to do this:https://support.avast.com/en-in/article/FTP-file-upload (https://support.avast.com/en-in/article/FTP-file-upload)
Post the Zip file name and password here.Avast dev will look at it.

im sended 7zip file - pinkii21 password:mm122

Title: Re: Avast Behavior Shield High Memory Usage
Post by: REDACTED on April 13, 2018, 04:00:19 PM

guys...still waiting for any respond...if not, im will send forward this forum to give me money back

Title: Re: Avast Behavior Shield High Memory Usage
Post by: kwiq on April 20, 2018, 02:18:41 PM

Hi pinkii21,
I tried to open the dump but it seems that it doesnt have gflags information inside :-( 
0:000> !gflag
Current NtGlobalFlag contents: 0x00000000
Stack trace db is not present and I cant say what is causing high heap usage.
.