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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: giulio_toffoletti on April 01, 2018, 10:03:04 AM

Title: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 01, 2018, 10:03:04 AM

Today my avast free 2014.9.2018 licence is expired. The Avast web page says that it is not necessary to upgrade to the last avast version because protection will go on also for the old versions. I can't upgrade my avast program because my processor does not support sse2 istruction. Now avast and windows say that i have no protection. What  shall i do? Please help me. Thank you. I'm in trouble.

Amd athlon xp 1800+, 1gb ram , windows xp sp3 Chrome upgraded at the last version available for Xp.
Please help  :-[

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 01, 2018, 10:27:51 AM

Hi, see: https://forum.avast.com/index.php?topic=217344.msg1455123#msg1455123

PS: https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: REDACTED on April 01, 2018, 11:56:14 AM

Thanks. But i don't understand if i'm protected in this 10 days. I see that i can't upgrade he virus definition, and the program say that any protection is off. I must wait? Someone can ensuring me? I'm so confused now.  ???BYBR

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 01, 2018, 12:06:45 PM

Quote from: Giulio18 on April 01, 2018, 11:56:14 AM

Thanks. But i don't understand if i'm protected in this 10 days...

According to MartinZ (product manager), yes.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: REDACTED on April 01, 2018, 12:18:08 PM

Thank you so much :) So i must only wait.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 01, 2018, 12:20:47 PM

You're welcome.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: REDACTED on April 01, 2018, 12:31:41 PM

 :D Thank you :)

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 01, 2018, 02:10:44 PM

 :'( Sorry sorry sorry. I see now in the task manager that it's no more the process aswidagents.exe. It's the resident shield true? It's a problem o can i go over and wait the 10 days? Sorry and ty again  :-[

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 01, 2018, 02:49:04 PM

No idea, sorry. I don't run outdates versions.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 01, 2018, 05:54:06 PM

Tank you for the help. So we have only to wait and see what happens.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: chris.. on April 01, 2018, 07:42:10 PM

Quote from: Giulio18 on April 01, 2018, 11:56:14 AM

Thanks. But i don't understand if i'm protected in this 10 days. I see that i can't upgrade he virus definition, and the program say that any protection is off. I must wait? Someone can ensuring me? I'm so confused now.  ???BYBR

http://assiste.com/EICAR.html
to test if your protection is active or not , there are just false virus (web,files,zip,...)on this link.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 01, 2018, 11:10:01 PM

@ Chris.. i will test it tomorrow. We hope well Ty very much :)

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 02, 2018, 09:12:27 AM

Good morning. I've done the Eicar test and it's failed. So i'm not protected. Now i'm worried and confused. I don't now what to do and what to expect now. I must wait this 10 days ? It's a problem of my system or is right so? sorry for my questions, but it seems that all go wrong ...
Someone, maybe MartinZ , can help me ? thank you.  :-[ :-\

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 02, 2018, 09:18:26 AM

Click here: http://web-shield-test.avast.com/
Does Avast block it..??

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 02, 2018, 10:42:11 AM

Hi ^^ Tank you for the quick answer ^^ Unfortunately non action from Avast. I think that now i'm have in trouble and i have a big problem ...

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 02, 2018, 10:54:38 AM

Quote from: giulio_toffoletti on April 02, 2018, 10:42:11 AM

Hi ^^ Tank you for the quick answer ^^ Unfortunately non action from Avast. I think that now i'm have in trouble and i have a big problem ...

Hmmm, that doesn't sound good. Best you wait for an answer from MartinZ. (I'll report it for you)

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: chris.. on April 02, 2018, 01:12:41 PM

Quote from: Asyn on April 02, 2018, 10:54:38 AM

Quote from: giulio_toffoletti on April 02, 2018, 10:42:11 AM

Hi ^^ Tank you for the quick answer ^^ Unfortunately non action from Avast. I think that now i'm have in trouble and i have a big problem ...

Hmmm, that doesn't sound good. Best you wait for an answer from MartinZ. (I'll report it for you)

From where I spoke earlier with EICAR, when it comes to safety always be careful and check the protection instead of interpreting the words of MartinZ
Moreover, all the multiple posts on this subject should not exist if avast could have found a solution more formal other than this ambiguity of renewal of the free product (expired, not expired, wait 10 days, ....),the user quickly got lost

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 02, 2018, 08:11:09 PM

  :'( Thank you for all your help. So i wait. We hope to find a solution. Thanks against 

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 02, 2018, 10:33:11 PM

Quote from: giulio_toffoletti on April 02, 2018, 08:11:09 PM

  :'( Thank you for all your help. So i wait. We hope to find a solution. Thanks against

You're welcome. (MartinZ has been informed...)

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 02, 2018, 11:07:39 PM

Thank you so much to all :)

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 04, 2018, 10:02:55 AM

Update: https://forum.avast.com/index.php?topic=217344.msg1456236#msg1456236

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 04, 2018, 10:07:30 AM

Good morning. I hope that you don't forget my problem  :-[ I read the new post and i don't understand all. I read that MartinZ say that something will be done in two weeks for the oldest version of Avast?  It's right? So i stay uncovered al least for two weeks? Sorry for the asks and ty for the help... I must work with this pc and is no good on the web without antivirus... so i'm worried... Ty again ^^

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 04, 2018, 10:09:21 AM

Ty we have posted at the same time :)  :P So we must wait. Ok tanks a lot

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 04, 2018, 10:10:54 AM

Quote from: giulio_toffoletti on April 04, 2018, 10:07:30 AM

I read that MartinZ say that something will be done in two weeks for the oldest version of Avast?  It's right?

Yes, that's right.

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: Asyn on April 04, 2018, 10:11:45 AM

Quote from: giulio_toffoletti on April 04, 2018, 10:09:21 AM

Ty we have posted at the same time :)  :P So we must wait. Ok tanks a lot

No problem. Ciao

Title: Re: Avast free expired, all protection disabled against Avast page declaration?
Post by: giulio_toffoletti on April 04, 2018, 10:13:56 AM

Danke :) Viele Gruesse ^^