Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on April 14, 2018, 11:19:05 PM

Title: important files got deleted
Post by: REDACTED on April 14, 2018, 11:19:05 PM

hello support team,

hope you are fine. my avast clean up deleted a huge amount of important files?
how will i get them back?

Greetings

Marcel

Title: Re: important files got deleted
Post by: Asyn on April 15, 2018, 10:56:34 AM

-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)

Title: Re: important files got deleted
Post by: REDACTED on April 15, 2018, 11:29:46 AM

Hello Asyn thanks for your fast answer

i already did that, but my junk files are still untraceable, does it take some time until i get them back or what do i have to do?
thanks for your understanding

Marcel

Title: Re: important files got deleted
Post by: Asyn on April 15, 2018, 11:32:23 AM

Which version of Cleanup Premium..?

Title: Re: important files got deleted
Post by: REDACTED on April 15, 2018, 03:06:46 PM

i bought it yesterday so it will be the newest one

the version is 17.3 (build 4228)

Title: Re: important files got deleted
Post by: Asyn on April 16, 2018, 05:02:58 AM

Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact

Title: Re: important files got deleted
Post by: REDACTED on April 16, 2018, 07:58:20 PM

Thank you!

Title: Re: important files got deleted
Post by: Asyn on April 17, 2018, 05:45:20 AM

You're welcome.