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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 23, 2018, 10:29:13 AM

Title: The stub cannot run installer/updater executable
Post by: REDACTED on April 23, 2018, 10:29:13 AM

Hi everyone!
I have a Win10 pro with Avast free edition, after i uninstalled this version (using window uninstaller) for install internet security version, but i cannot install, if i try to install I get the error:" The stun cannot run installer/update executable 'C:\Users\...\AppData\Local\Temp\_av_iup.tm~a09268\instup.exe' (code 0x10b)"

The same error with aswclear.exe in safe mode.

Any idea how to solve the problem?

Thank you in advance.

Title: Re: The stub cannot run installer/updater executable
Post by: Asyn on April 23, 2018, 10:42:20 AM

- Which version of Avast..?
- OS... (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: The stub cannot run installer/updater executable
Post by: REDACTED on April 23, 2018, 10:52:52 AM

i used newest Avast version, just downloaded yesterday. I use win 10 pro 64bit version 1709 and just used window defender before install Avast free edition

Title: Re: The stub cannot run installer/updater executable
Post by: Asyn on April 23, 2018, 10:56:39 AM

1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: The stub cannot run installer/updater executable
Post by: REDACTED on April 23, 2018, 12:19:23 PM

it doesnt work :(
I did this way 3 times but it has same error like when i install any avast version :(

Title: Re: The stub cannot run installer/updater executable
Post by: Asyn on April 23, 2018, 12:24:38 PM

Let's check for an infection...

Start a topic in V&W and post your logs there: https://forum.avast.com/index.php?action=post;board=4
Instructions (basic diagnostic logs): https://forum.avast.com/index.php?topic=194892.0

Title: Re: The stub cannot run installer/updater executable
Post by: REDACTED on April 23, 2018, 12:30:53 PM

How can i get the logs?

Title: Re: The stub cannot run installer/updater executable
Post by: Pondus on April 23, 2018, 12:47:40 PM

Quote from: J.R.Gravity on April 23, 2018, 12:30:53 PM

How can i get the logs?

Did you click the links @Asyn posted ... and READ instructions ?

Title: Re: The stub cannot run installer/updater executable
Post by: REDACTED on April 24, 2018, 03:01:29 AM

I see, thanks alot bro!