Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 24, 2018, 05:32:06 PM

Title: Internet security firewall
Post by: REDACTED on April 24, 2018, 05:32:06 PM

Where is the firewall tab ?


(http://i68.tinypic.com/2qaqw50.jpg)

(http://i66.tinypic.com/24mz05g.jpg)

(http://i66.tinypic.com/4vjsj7.jpg)

(http://i68.tinypic.com/2ia691k.jpg)

(http://i65.tinypic.com/2cdopf.jpg)

(http://i64.tinypic.com/4rz2ow.jpg)

Title: Re: Internet security firewall
Post by: Gopher John on April 24, 2018, 05:50:02 PM

It looks like several components of Avast Internet Security is not installed at all.  Firewall, Sandbox, Real Site and others don't show at all in your graphics.  Did you attempt to do a limited install, and not install all the components you want?

If not, perhaps you should clean uninstall and reinstall making sure to include the components you want.

Title: Re: Internet security firewall
Post by: REDACTED on April 24, 2018, 06:01:27 PM

i just updated 1 hour ago

Title: Re: Internet security firewall
Post by: Gopher John on April 24, 2018, 08:54:06 PM

When it was updated doesn't matter, if the process wasn't completed correctly.

Title: Re: Internet security firewall
Post by: REDACTED on April 24, 2018, 09:40:36 PM

Quote from: Gopher John on April 24, 2018, 08:54:06 PM

When it was updated doesn't matter, if the process wasn't completed correctly.

I have do this steps:

1. From the app i have clicked update (to the latest version)

2. I have waited to finish the download

3. I have waited to finish the install

4. I have restarted the pc because the instalation required

So what i have do wrong ?

Title: Re: Internet security firewall
Post by: Gopher John on April 24, 2018, 11:17:08 PM

You may have done nothing wrong.  The update may have encountered errors.

You can try repairing your installation first.
https://support.avast.com/en-ww/article/204/ (https://support.avast.com/en-ww/article/204/)

If that doesn't work, download the offline install of Avast Internet Security from http://files.avast.com/iavs9x/avast_internet_security_setup.exe (http://files.avast.com/iavs9x/avast_internet_security_setup.exe).  Then do a clean uninstall following the instructions at https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility) after uninstall via Windows Control Panel.

Restart afterwards and install using the downloaded install file from above.

Title: Re: Internet security firewall
Post by: bob3160 on April 24, 2018, 11:41:37 PM

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A