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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chessiebear on June 24, 2006, 04:05:57 PM

Title: Please help
Post by: chessiebear on June 24, 2006, 04:05:57 PM

Avast picked up the Win32:PSWSpy and Win32:PSWSpy-B during my last scan.  It was under my
localsettings/temp/tempdirectory1forkf141.zip/keyfinder.exe/xpkey.exe(L)/win32:PSWSpy(tool)
and
...officekey.exe(L)/win32:PSWSpy-B(tool)

I got the following error message in my scan report-
During file delete error occurred.  The operation is not supported.  I got a similar message when trying to move the file to the chest.
What can I do?

Title: Re: Please help
Post by: Lisandro on June 24, 2006, 04:24:25 PM

If the file are inside of a packed archive (like rar, zip, etc.) it can't be deleted itself, only ALL the archive file.

Maybe you can try the boot-time scanning either, to avoid access denial:

Start avast! > Right click the skin > Schedule a boot-time scanning.
Select for scanning archives.
Boot.

Title: Re: Please help
Post by: nickzn on June 24, 2006, 06:16:36 PM

Quote from: chessiebear on June 24, 2006, 04:05:57 PM

Avast picked up the Win32:PSWSpy and Win32:PSWSpy-B during my last scan.  It was under my
localsettings/temp/tempdirectory1forkf141.zip/keyfinder.exe/xpkey.exe(L)/win32:PSWSpy(tool)
and
...officekey.exe(L)/win32:PSWSpy-B(tool)

I got the following error message in my scan report-
During file delete error occurred.  The operation is not supported.  I got a similar message when trying to move the file to the chest.
What can I do?

Check your current running process,  kill those processes related to the two viruses. and then delete

Title: Re: Please help
Post by: chessiebear on June 25, 2006, 09:27:36 PM

Thanks for the help! 

Title: Re: Please help
Post by: DavidR on June 25, 2006, 09:45:41 PM

Also check out this Topic and related link http://forum.avast.com/index.php?topic=21865.msg182177#msg182177.