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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: Mark529 on April 27, 2018, 04:19:47 PM

Title: Windows 10 build 1803 uninstalls Avast..
Post by: Mark529 on April 27, 2018, 04:19:47 PM
And it wont re-install..

Any know of when they will have a patch?.. The update will be release Monday...
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: bob3160 on April 27, 2018, 09:51:44 PM
And it wont re-install..

Any know of when they will have a patch?.. The update will be release Monday...
When it's officially released.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on April 30, 2018, 11:30:25 PM
Microsoft has released the April update (Windows 10 RS4) for Windows 10. This note is to inform you that Avast Endpoint Protection, Avast Endpoint Protection Plus, Avast Endpoint Protection Suite, Avast Endpoint Protection Suite Plus, Avast File Server Security, and Avast Email Server Security are not compatible with the Windows 10 April update. Customers using these Avast products will receive notification that their Avast software must be uninstalled before Windows 10 can be updated successfully.

Customers who are not planning to upgrade to Windows 10 RS4 should stay on their current Avast products. However, for those customers who are using the above-mentioned products and moving to Windows 10 RS4, we urge you to upgrade them to the Avast Business products before updating to Windows 10 RS4.

To migrate to the new Avast Business products, contact Avast Business Support. Support will provide the comparable product licenses to what your customers currently have and guide you through the migration process.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: bob3160 on May 01, 2018, 12:16:24 AM
Reported to Developer.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Phoenix2018 on May 09, 2018, 06:35:19 PM
After recently buying a 3yr Business Subscription for avast! Endpoint Protection. That is managed by avast! Small Office Administrator and is thus a paid for service not a free service I would certainly expect an update to allow the avast! Endpoint Protection range to work on the OS it was sold to work with as Windows 10 RS4 (Build 1803) is a mandatory update due to the original Creators Update (Build 1703) released nearly 2yrs ago, which of course is before the subscriptions where sold.

Therefore, to force a paid for upgrade on a service already paid for, to perform the task already paid for certainly doesn't sound legal. As it was sold to work with Windows 10 post Creators Update (Build 1703) which forces feature updates.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 09, 2018, 07:14:31 PM
The migration from Avast Endpoint Protection to Avast Business is free. Please, contact with your reseller and ask the migration.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: systemsadminAS on May 10, 2018, 04:00:35 PM
Noticed this the other day too, that 1803 is fully incompatible with EPP / EPS.  Not that anyone who's been using Windows 10 for the past few years is at all surprised, as the 8.x versions of the suite have caused me plenty of compatibility headaches since Win 8.1.

I see Infra seems to have posted a graphic about the migration path about which I've been hearing 'was coming' since over 2 years ago, so call me skeptical until I see a web form I can put my license info / .dat into and magically get one for ABA Managed.  If anyone has such a link / reference point, please share.  We paid for a 3-year renewal sub in 2016 that I have been quite unhappy with, as we haven't been able to use EPS for most of Win 10's lifespan so far, and though Defender or other free tools are largely adequate for what we need, getting a decent year or so out of our remaining subscription would go pretty far towards us actually thinking about re-subbing in 2019.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: bob3160 on May 10, 2018, 04:11:39 PM
@ systemsadminAS,
Have you contacted your Reseller ???
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: studio_two on May 10, 2018, 04:30:02 PM
The migration from Avast Endpoint Protection to Avast Business is free. Please, contact with your reseller and ask the migration.

Hi,

Have you had any experience carrying out the migration? Wondered how easy it would be to upgrade all of the clients, and then transfer my management settings from AEA Console into the cloud.

For the moment, I have declined the Windows 10 v1803 update within my WSUS Server.

Kind Regards, Stephen 
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 10, 2018, 05:56:12 PM
I have not tested but...


How to transfer from Enterprise Administration (EA) or Small Office Administration (SOA) to Avast Business

1. Seach for a file export.xml on the device where your EA/SOA console is installed:
With EA console the file is located in: C:\Program Files\AVAST Software\Enterprise Administration\DATA\log
With SOA console the file is located in: C:\ProgramData\AVAST Software\Administration Console

2. Import the XML file. You will get an overview of how many groups and devices you're able to transfer.
Note: Settings/Policies will also be transferred alongside the devices.

3. Once successfully imported, devices from the EA/SOA console will start to appear in this console in the Devices section.
This might take a while and when they will appear, they will have a status Pending.

4. On the Devices page, manually select the groups or devices you want to transfer by clicking the Transfer button.
These device's statuses will change from Pending to Transferring.

5. You might then also need to activate devices manually if you have more than one license. Old EA/SOA products will be replaced (reinstalled) with Avast Business Antivirus or Avast Business Antivirus Pro, depending on what editions you had in your old console.
You can change or combine multiple editions (we call them licenses) from the Licenses section

6. Once devices are fully transferred they will have the status Safe, Vulnerable, or In Danger, depending on the health of the device.

7. You've finished transferring from EA/SOA to Avast Business. Congratulations!
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: systemsadminAS on May 10, 2018, 05:58:19 PM
@ systemsadminAS,
Have you contacted your Reseller ???

I'm not sure that we can, we bought it from an online reseller that no longer exists.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 10, 2018, 06:32:13 PM
Quote
I'm not sure that we can, we bought it from an online reseller that no longer exists.

Try: https://www.avast.com/business-sales.php
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: studio_two on May 11, 2018, 09:03:53 AM
I have not tested but...

InfoTech,

Many thanks. At least I have some idea of the process involved.

I have to say that my past experience of upgrading the Avast client software is not great. More often than not, I have ended up visiting the local workstations and running the Uninstaller (avastclear.exe) before deploying the latest version from the console.


Thanks again, Stephen
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 11, 2018, 09:21:19 AM
We haven't got experience with the automatic migration procedure from AEA/ASOA to Avast Business Management Console, but we have migrated a lot of customers and devices (on a manual way) from Avast Endpoint Protection to Avast Business and, in most of them, you only need to run the Avast Business setup file to uninstall AEP and install AB.

In some machines (when the "normal" setup fails), you need to uninstall AEP first (even using avastclear.exe), and the run the AB setup file. You know, every device is a different world!
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: studio_two on May 11, 2018, 10:47:06 AM
We have migrated a lot of customers and devices (on a manual way) from Avast Endpoint Protection to Avast Business and, in most of them, you only need to run the Avast Business setup file to uninstall AEP and install AB.

I think I will end up doing just that. Most of the client settings relate to "folder exceptions", so I will just have to bite the bullet and get it done.

Do you know if this is an all or nothing switch? Presumably we will get a new license key for AB, and the AEP will stop working? Ideally, I could do with sorting out the Windows 10 Clients, and then dealing with the Windows 7 machines at a later date.
 

Thanks again, Stephen
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 11, 2018, 11:10:59 AM
You have to ask your ABA licenses code to your reseller and you have to choose the kind of installation you are going to do: cloud console, local console or stand-alone devices (I think you need a console, if you are already using one now).

You can configure the new console cloud/local with the new ABA code and begin to transfer your Windows 10 devices.

Your current console and Windows 7 machines must work with your current AEP licenses file.

The ABA code doesn't kill AEP licenses, both codes work toghether, even more, we have some customers with AEA and ABMC on premise, that share the same server machine and IP.
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Infratech Solutions on May 11, 2018, 08:30:07 PM
From a very good friend (thanks J.R.): https://community.spiceworks.com/topic/2134423-avast-endpoint-protection-console-migration-to-avast-business
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: bob3160 on May 11, 2018, 08:50:35 PM
From a very good friend (thanks J.R.): https://community.spiceworks.com/topic/2134423-avast-endpoint-protection-console-migration-to-avast-business (https://community.spiceworks.com/topic/2134423-avast-endpoint-protection-console-migration-to-avast-business)
Thanks,
Haven't seen J.R. in a very long time. :)
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: systemsadminAS on May 15, 2018, 07:58:55 PM
OK so here's an update that hopefully helps other folks:

(1) contacted Avast directly using their form (https://www.avast.com/en-us/contacts), gave them my license info (we renew through resellers generally) and they generated me a migrated license key pretty quickly (we had 50 licenses of Endpoint Protection Suite, migrates to 50 of Avast Business AV Pro).  I didn't have to talk to a single reseller, and our reseller doesn't even exist anymore, so idk why anyone's even going that route.  Avast Support just generated a replacement code for me w/o any questions.

(2) downloaded the Console Installer for Windows (https://www.avast.com/en-us/download-software).  We used to use the Small Office Administration (SOA) product.

(3) Support directed me to these sites to migrate from SOA to Avast Business Console - (manual) https://sites.google.com/avast.com/mickeys-unoffical-avast-biz/home/migration-from-legacy-to-new/manual-migration and (import) https://sites.google.com/avast.com/mickeys-unoffical-avast-biz/home/migration-from-legacy-to-new

(4) I installed the new console on the same server as the old one (no issues), and migrated everything I could.  HOWEVER, if you have machines already running Windows 10 (v 1709 or earlier) transferring via the 'import' process above will fail and reboot loop.  It seems to work ok on Server 2012 R2 / Windows 8.1 and earlier.

(Notes)
- I would just recommend uninstalling the old avast manually and then installing the new client clean, unless you have so many machines / physical locations where this is impossible. Whether you try transferring it directly or just making the client installer from the new platform available on the network, jump drive, etc. just as much work to clean up as it is to start fresh. It DOES seem to bring over your quarantine chest, if needed.  But if you have the 8.0.1609 client on a Win 10 machine already, you're going to probably want to uninstall it first.
- Settings and groups do seem to import, but a lot of the old settings just need to be redone anyway, so starting fresh vs importing seems just as good
- You can install the new console on the same server as AEA or SOA, which can be helpful to look at old tasks / settings and just re-enter them in the new console (because not everything will migrate)
- I only had two groups (workstations and servers). These come through ok, so if you have tons of groups / machines these will import fine.
- Why the hell are the above migration guides on unofficial websites you say?  I have no idea, but they did work, and I guess we can thank 'Mickey'.
- As with previous aVast upgrades / installs, expect plenty of client reboots.  Like way more than seems necessary (still), but if you've already used AEA or SOA for some time, you're used to this.
- The new platform (as with the old ones) will force reboots on the client whether they want to or not when you push install / uninstall tasks, so as always, maybe don't do all of them at once.
- There's no download mirror in the same way as the old console had, you have to set one or more of the clients as an available mirror on that client's settings
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Asyn on May 16, 2018, 05:27:11 AM
Thanks for the detailed feedback. 8)
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: jgarate on May 16, 2018, 05:20:05 PM
Buy a license for 3 years, until 2019. 



Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: RichardEb on June 03, 2018, 06:18:56 PM
I have not tested but...


How to transfer from Enterprise Administration (EA) or Small Office Administration (SOA) to Avast Business

1. Seach for a file export.xml on the device where your EA/SOA console is installed:
With EA console the file is located in: C:\Program Files\AVAST Software\Enterprise Administration\DATA\log
With SOA console the file is located in: C:\ProgramData\AVAST Software\Administration Console

2. Import the XML file. You will get an overview of how many groups and devices you're able to transfer.
Note: Settings/Policies will also be transferred alongside the devices.

3. Once successfully imported, devices from the EA/SOA console will start to appear in this console in the Devices section.
This might take a while and when they will appear, they will have a status Pending.

4. On the Devices page, manually select the groups or devices you want to transfer by clicking the Transfer button.
These device's statuses will change from Pending to Transferring.

5. You might then also need to activate devices manually if you have more than one license. Old EA/SOA products will be replaced (reinstalled) with Avast Business Antivirus or Avast Business Antivirus Pro, depending on what editions you had in your old console.
You can change or combine multiple editions (we call them licenses) from the Licenses section

6. Once devices are fully transferred they will have the status Safe, Vulnerable, or In Danger, depending on the health of the device.

7. You've finished transferring from EA/SOA to Avast Business. Congratulations!

Will this work when I switch from SOA to cloud?
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Phoenix2018 on June 05, 2018, 06:12:16 PM
Hi,

Does anyone know how long https://www.avast.com/en-us/contacts should take to respond as I've been waiting 2 days now for a response regarding migrating my license keys from avast! Small Office Administrator using avast! Endpoint Protection to Business Management Console using Avast Business Antivirus Managed and I've heard nothing apart from the automated reply advising the ticket is logged?

Many Thanks
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Asyn on June 06, 2018, 05:38:33 AM
Try Business Sales: https://www.avast.com/business-sales.php
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: Phoenix2018 on June 07, 2018, 11:05:32 AM
Will do cheers  :)
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: jfleprieur on September 12, 2018, 01:21:26 PM
Thanks for all the precious and detailed information here.

I try to contact avast directly since 2 weeks and i got nothing.

By my reseller "Digital River", i got a support message from "Digital River" :

Quote
Dear Jean-François Leprieur,

Thank you for contacting the online store.

We apologize for the inconvenience, you've reached customer service for the online store. We're able to assist you with any issues related to purchase from our store, however technical issues are outside our area of expertise. 

Our technical support will be able to assist you at:

URL: http://support.avast.com

In an effort to continuously improve the customer experience, we would like your feedback through a brief survey. It should only take a few minutes of your time.

My product is "Nom du produit : Avast Endpoint Protection Suite MR - 3 Years Qté commandée : 14 Montant : 1 166,06CAD"

And for this price, I had expect a decent support ...  ???
Title: Re: Windows 10 build 1803 uninstalls Avast..
Post by: bob3160 on September 12, 2018, 10:00:09 PM
Thanks for all the precious and detailed information here.

I try to contact avast directly since 2 weeks and i got nothing.

By my reseller "Digital River", i got a support message from "Digital River" :

Quote
Dear Jean-François Leprieur,

Thank you for contacting the online store.

We apologize for the inconvenience, you've reached customer service for the online store. We're able to assist you with any issues related to purchase from our store, however technical issues are outside our area of expertise. 

Our technical support will be able to assist you at:

URL: http://support.avast.com (http://support.avast.com)

In an effort to continuously improve the customer experience, we would like your feedback through a brief survey. It should only take a few minutes of your time.

My product is "Nom du produit : Avast Endpoint Protection Suite MR - 3 Years Qté commandée : 14 Montant : 1 166,06CAD"

And for this price, I had expect a decent support ...  ???
I suggest that you start your own topic and describe your problems so that they may be addressed. Thanks. :)