Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 03, 2018, 06:25:08 AM

Title: Can't sign in on Avast Free Antivirus dashboard
Post by: REDACTED on May 03, 2018, 06:25:08 AM

I have an account with Avast (obviously, since I wouldn't be able to post this message otherwise.)

When I go to my dashboard and click on the sign in button on the top right, I enter my email and password, but it says the login was unsuccessful, and I get this message:

"We are sorry, but we could not connect your device to this account."

So I try creating a new account using a new email address, but then it tells me I'm already logged in. I'm not.

I was experiencing this problem earlier, along with an inability to reactivate my AV, so I performed a full wipe and reinstall in safe mode per Avast's instructions. The activation date has moved to 2019, which is good, but I still can't log in.

How do I solve this?

Title: Re: Can't sign in on Avast Free Antivirus dashboard
Post by: Asyn on May 03, 2018, 09:40:08 AM

- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?