Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: champted on May 06, 2018, 03:15:39 AM
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Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.
When I attempt to create a Rescue Disk, it never gets past 0%, with the message at the bottom "Waiting for the process to start".
This happens on two different PCs, a laptop and a desktop. This happens regardless of whether I'm trying to make a USB or CD rescue disk.
The last time I did this was about a year ago. I had no trouble making the Rescue Disk then, and it worked well.
I have done several searches for variants of this topic in the forum and have not found anything even remotely close to my problem, hence this post.
Thankx in advance for any useful replies.
--champted
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This has been acknowledged as a known problem. See prior thread...
https://forum.avast.com/index.php?topic=218058.0 (https://forum.avast.com/index.php?topic=218058.0)
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Again reported to the developers. :(
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Again reported to the developers. :(
Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
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Problem found over a month ago, and now they will look into it sometime in next two weeks? Sad :(
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Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
Thank you, bob3160, for the information.
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Received the following reply.
"reported ad bug in UI AV-16862, will look into this in next 2 weeks"
Thank you, bob3160, for the information.
Wish it was better news. :(
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Running Avast Free 18.3.2333, build 18.3.3860.316, on Windows 10 Pro ver. 1709, with all updates applied.
Just for another data point, in case it might be useful: the problem persists into version 18.4.2338 .
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Have you rebooted your system today? There was an update today that should have fixed the problem.
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After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.
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After making sure I had latest updates (180515-2, 18.4.3895.325) tried to create rescue USB, but when I clicked on square for creating rescue USB the Avast UI froze. I waited about three minutes with no change then rebooted.
This is all I get:
(https://screencast-o-matic.com/screenshots/u/Lh/1526476578826-71557.png)
This may be better than having the media fail at the restore end but, it's certainly not acceptable.
I'm again reporting this to the developers.
The strange thing is that the USB contains lot's of files:
(https://screencast-o-matic.com/screenshots/u/Lh/1526477198277-41771.png)
Guess we'll need to wait for an explanation.
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@bob3160, were you able to actually boot the drive it created?
Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.
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Latest version available, see sig below:
Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty. No content whatsoever.
Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program. USB drive would boot just fine, but would crash later on.
(Not everyone backs up their systems in case of disaster.)
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@bob3160, were you able to actually boot the drive it created?
Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.
I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.
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@bob3160, were you able to actually boot the drive it created?
Although the USB drives shows all the files, I found that when I tried to boot it, the drive did not show up on my boot menu as it should so it seems the drive is not created correctly.
I never attempted to actually boot from that USB. Sorry, too many other irons in the fire at the moment.
I was able to test that rescue disc:
(https://screencast-o-matic.com/screenshots/u/Lh/1526502730941-83958.png)
As you can see, it works. The problem is that Rescue Disc function doesn't give you
any indication as to its progress.
If you don't wait long enough, its possible that you'll wind up with a corrupted USB or
CD. If you've got a 1/2 hr to spare, that should be enough time for it to finish the process.
At that point, simply click on the X in the upper right corner, and safely remove the rescue media.
Or, wait for Avast to fix the problem with the User Interface.
I'm also sending this information to the developers.
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Confirmed that a valid rescue USB drive is made, and that the UI does not update to show anything happening
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Confirmed that a valid rescue USB drive is made, and that the UI does not update to show anything happening
I've been told that an update and fix will be coming on Monday. :)
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I've been told that an update and fix will be coming on Monday. :)
They didn't happen to say which Monday, did they? ;)
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I've been told that an update and fix will be coming on Monday. :)
They didn't happen to say which Monday, did they? ;)
They did not. :( Is it still not working ???
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Today I noticed that a minor build update occurred : now 18.4.2338 (build 18.4.3895.326)
The good news is the UI now works correctly when creating a USB Rescue Disk, and the created rescue disk boots and scans normally.
Thanks Avast team!
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Can confirm. But is seems as if it is created and installed on an USB drive properly only if the old avast .iso file is deleted (in this case, one from May 19th, 2018). Will test to see if it boots and scans as it should.
Multiple fails to create, .iso file was found in standard user documents folder. Worked only after throwing the old file away.
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I've discovered that it does actually create an .iso file even though the display sticks at "Waiting to start process" and 0%. I burned that file to a CD and was able to boot from it and run a test scan.
This was on my main computer running Win7 Pro and Avast 18.3.2333 (I always delay updating for a month or two).
As an experiment, I updated to Avast 18.4.2338 on a backup computer also running Win7 Pro. This time, it created the .iso file with proper progress reports.
I should add that in many years of running avast, it has always failed to create a USB rescue disk.
Finally, may I ask what the UI designer was smoking when he hid the Rescue Disk command in a barely visible text link on the Scans page. It used to have a prominent position in the list of installed components but it took me quite a while to find it when the UI was redesigned. Mind you, it appears to have been more thrown together at random than designed.
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...may I ask what the UI designer was smoking when he hid the Rescue Disk command in a barely visible text link on the Scans page. It used to have a prominent position in the list of installed components but it took me quite a while to find it when the UI was redesigned.
(almost) my thoughts exactly. Rescue Disk is clearly a “component” and should be listed as such, along with its configuration options (IMHO).
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As an experiment, I updated to Avast 18.4.2338 on a backup computer also running Win7 Pro. This time, it created the .iso file with proper progress reports.
Multiple fails to create, .iso file was found in standard user documents folder. Worked only after throwing the old file away.
I don't have any .iso files in C:\Users\<username>\Documents but it still wouldn't move off 0% when attempting to create a USB rescue disk with a blank formatted USB drive.
After 20 minutes, I X'd out of Avast, and looked at the USB drive with Explorer. It showed some files on the USB drive, but attempting to boot from it was unsuccessful.
Windows 10 Pro, v.1709
Avast Free 18.4.2338 (build 18.4.3895.326)
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Please restart your PC and try it again.
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Please restart your PC and try it again.
Thanks, but that didn't help.
My original problem was fixed by updating to ver. 18.5.2342 (build 18.5.3931.0) . That was the good news.
The bad news was that the resulting USB key wouldn't boot on any of my PCs, including the PC that was used to create it. I tried it on a different USB key, and that one worked just fine in all my various PCs.
I finally figured out what was going on after using the GParted utility to dig deeply into the difference(s) between the two USB keys.
Long story short: BEFORE creating the USB rescue disk with Avast, the USB key needs to be initialized as a device with an MSDOS partition table, NOT a GPT partition table.
I'd like to suggest that either of the following be implemented in Avast:
a.) information be included in the program to the effect that before starting the process of creating the USB rescue disk, the USB key be initialized with an MSDOS partition table, or
b.) the Avast USB rescue disk creation utility be modified such that it creates an MSDOS partition table on the USB key before it starts formatting and writing the rescue disk information to the USB key.
We can mark this SOLVED. Thankx to everyone who contributed to the solution.
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I see that it has been 120 days since the last post.
I bought it just today, and I having this problem in Nov 2019.
The status stuck at 40% even though I had reformatted the USB stick many times.
Put it in back and it still started at 40% went up to 43% before stopping and said: "Can't make a Rescue Disk".
There seems no response since then.
Please help, I just bought this program and it doesn't seem to be working at all.
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-> https://forum.avast.com/index.php?topic=229578.0
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Why is this post marked "SOLVED" when it clearly isn't.
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Why is this post marked "SOLVED" when it clearly isn't.
Obvious really.
Because the Original Poster marked it as solved.
« Last Edit: 05 July 2018, 12:55:47 by champted »
That was way back in time over a year ago and why it isn't a good idea to breath life into a very old topic for what would have been an old version of Avast.
What worked (was resolved) is now broken.
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Thanks for explaination David. I was attracted to it because it said "SOLVED", then from Asyn's post yesterday my cheerfulness turned to dissapointment that it is not "SOLVED". Hence my question. Apologies to anyone reading this and getting excited. I agree let this post die as subject line is false and I guess the original poster will not amend the title line again.
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Thanks for explaination David. I was attracted to it because it said "SOLVED", then from Asyn's post yesterday my cheerfulness turned to dissapointment that it is not "SOLVED". Hence my question. Apologies to anyone reading this and getting excited. I agree let this post die as subject line is false and I guess the original poster will not amend the title line again.
You're welcome.
Essentially the subject line isn't false as at the time it was amended by the OP it was true.
It wasn't Asyn's post that triggered this but the one by 'razalihusain' that triggered this confusion.
I see that it has been 120 days since the last post.
It wasn't 120 days as the wording when replying to an old topic is the topic hasn't had a post in OVER 120 days. In fact it was 547 days since the topic was created and 487 days since the last post. Both way to long as much would have changed.
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Latest version available, see sig below:
Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty. No content whatsoever.
Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program. USB drive would boot just fine, but would crash later on.
(Not everyone backs up their systems in case of disaster.)
This is the problem I think I have. Regardless of which USB port, which thumb drive, or which PC, and regardless if I try to use a thumb drive or CD, I get to 29% then Avast automatically goes back to the home screen. When I re enter the rescue disk screen, it still says 29%, eventually it stops & I get an error message saying "We were unable to create a rescue disk" no code, no way to report it. I don't know what to do. I am almost on the verge of dumping Avast & going to another A/V provider. If I cannot create repair disk and/or thumb drives to use on client's PCs, then Avast is just wasting my time.
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Latest version available, see sig below:
Prior to this update (.325) I was able to create a full working Rescue Disk, and now all that happens is the USB drive is formatted and left empty. No content whatsoever.
Earlier Rescue Disk versions created the USB drive with content in it, but would fail to start the actual program. USB drive would boot just fine, but would crash later on.
(Not everyone backs up their systems in case of disaster.)
This is the problem I think I have. Regardless of which USB port, which thumb drive, or which PC, and regardless if I try to use a thumb drive or CD, I get to 29% then Avast automatically goes back to the home screen. When I re enter the rescue disk screen, it still says 29%, eventually it stops & I get an error message saying "We were unable to create a rescue disk" no code, no way to report it. I don't know what to do. I am almost on the verge of dumping Avast & going to another A/V provider. If I cannot create repair disk and/or thumb drives to use on client's PCs, then Avast is just wasting my time.
This answer still applies. :(
https://forum.avast.com/index.php?topic=218803.msg1464065#msg1464065
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Bob is quite right, Rescue Disk creation is not fixed yet. See latest news from Avast here:
https://forum.avast.com/index.php?topic=229578.msg1526670#msg1526670