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Avast Products => Avast Passwords => Avast Passwords for Windows => Topic started by: Linda150 on May 10, 2018, 05:07:48 PM

Title: After FireFox Update 60.1 Avast Passwords is now locked
Post by: Linda150 on May 10, 2018, 05:07:48 PM
Avast Passwords is now locked up since this morning after the FireFox Update 60.1 so had to reset passwords in Avast Premier which wipes out all the stored passwords.   I reset my password for Avast Premier too.  I don't know how to get Avast Passwords working properly again with FireFox.
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: figueroa419 on May 13, 2018, 08:25:21 PM
Were you able to get it working again. I don't know alot but I'd be happy to try and help somehow if you're still needing it. Hopefully someone who knows more will show up soon!  :-\
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: Martin Kvetko on June 11, 2018, 12:10:51 PM
If you see Avast passwords locked in the extension, then it means that your password storage is locked, you just need to unlock it with your master password and it will be working as usual
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: susan0802 on June 23, 2018, 09:09:36 PM
I had the same thing happen, however I never set up a Masterpassword which leaves me unable to unlock application.  I tried to use my email to reset it however avast does not recognize my email. This is a serious bug and not user error.
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: bob3160 on June 23, 2018, 10:48:38 PM
I had the same thing happen, however I never set up a Masterpassword which leaves me unable to unlock application.  I tried to use my email to reset it however avast does not recognize my email. This is a serious bug and not user error.
The first step in using the product it to set up the master password. If you never set up a password then you also aren't storing anything.
Try the following: Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: susan0802 on June 24, 2018, 12:06:38 AM
Thank you for the reply... I installed the program 4/2017 and was never asked to set up a master password. The program was storing my passwords and I was able to use the browser extension to use them online for at least a year. That changed when I updated Firefox and I am now locked out.

I use windows 10 and when I access the control panel the only options I have are remove and change. There is no repair option available. 
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: bob3160 on June 24, 2018, 12:12:41 AM
Thank you for the reply... I installed the program 4/2017 and was never asked to set up a master password. The program was storing my passwords and I was able to use the browser extension to use them online for at least a year. That changed when I updated Firefox and I am now locked out.

I use windows 10 and when I access the control panel the only options I have are remove and change. There is no repair option available.
Are you sure you're using Avast ???
(https://screencast-o-matic.com/screenshots/u/Lh/1529791872537-42140.png)
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: J4e8a16n on June 26, 2018, 11:45:29 AM
I have the same problem with chrome.

It locked itself and refuse the main password.
Clearing the passwords to remove it , it did not worked.  And yes, I am ABSOLUTELY sure it was the right password.
I had to cut internet, uninstalled avast, clean the installation, reinstall everything!


JPD
Title: Re: After FireFox Update 60.1 Avast Passwords is now locked
Post by: bob3160 on June 27, 2018, 02:48:12 PM
I have the same problem with chrome.

It locked itself and refuse the main password.
Clearing the passwords to remove it , it did not worked.  And yes, I am ABSOLUTELY sure it was the right password.
I had to cut internet, uninstalled avast, clean the installation, reinstall everything!


JPD
Can't confirm your problem.
(https://screencast-o-matic.com/screenshots/u/Lh/1530103595703-79350.png)