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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 15, 2018, 06:04:34 PM

Title: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 15, 2018, 06:04:34 PM

Hello all,
I have a problem when trying to activate the activation code for Avast Internet Security. The format of the code is: XXXX-XXXXXXXX-XXXX
in capital letters and numbers. I enter the code and a message says "something went wrong...", and that's it.

Can somebody help me?
Thanks a bunch.

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: MartinZ on May 15, 2018, 06:40:16 PM

Yes, we are working on a fix, meanwhile please install older offline version and enter the key there. And then update to latest version.

link to old IS version:
http://public.avast.com/supp/old_versions/18_3/avast_internet_security_setup_offline.exe

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 15, 2018, 10:51:08 PM

Same problem for me. Uninstalled using avastclear then used the link to old IS version and had the same result.

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: bob3160 on May 15, 2018, 10:52:50 PM

Quote from: stubal on May 15, 2018, 10:51:08 PM

Same problem for me. Uninstalled using avastclear then used the link to old IS version and had the same result.

Did you update after installing the Older version ???  Did you restart the system after the update ???

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 16, 2018, 01:05:16 AM

Yes and Yes. Same result

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: MartinZ on May 17, 2018, 05:14:36 PM

Fixed now on our licensing server. Please try again with the latest version.

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 17, 2018, 05:46:16 PM

Tried a few minutes ago and was successful! Thank you for the help!

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 17, 2018, 07:42:13 PM

Not successful for me. I will send it back to the store.
Thanks anyways.

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: MartinZ on May 18, 2018, 11:33:16 AM

If you bought it in store, there is another problem, that will be fixed next week. So if you wish you can wait a little more. Sorry for the complications.

Title: Re: Can't activate a new activation code for Avast Internet Security
Post by: REDACTED on May 20, 2018, 02:09:34 AM

i bought Avast for the first time after many years with Norton.  Fry's had a great deal on Pro Anti virus.  But not such a great deal when the activation code doesn't work.  Stores will not accept returns of opened software.  Hope this issue is repaired soon.  solution from Avast Technical support was to buy a license form them... really ???