Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Stellarman on May 15, 2018, 10:55:18 PM

Title: NEW version: 18.1.4840
Post by: Stellarman on May 15, 2018, 10:55:18 PM
Hello everyone,

New version 18.1.4840 of Avast Cleanup product has just been released!

What's new in Avast Cleanup product?

How you can get the latest version?

Enjoy the latest version!

Thank you,
Avast Cleanup team.
Title: Re: NEW version: 18.1.4840
Post by: Asyn on May 16, 2018, 08:47:04 AM
The layout issues reported in the beta are fixed. Cheers :)
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on May 16, 2018, 01:25:39 PM
i already have it but the update seems to be taking tooo long to come on its own

thanks for the update
Title: Re: NEW version: 18.1.4840
Post by: Tarpeius on May 18, 2018, 10:28:14 AM
Since the update my Cleanup Premium doesn´t work anymore  >:(
Everytime the error comes, that i have do restart my system and if this doesn´t help i must reinstall the app or contact the support. Until now i WAS happy with everything!
Title: Re: NEW version: 18.1.4840
Post by: Stellarman on May 18, 2018, 11:43:02 AM
Since the update my Cleanup Premium doesn´t work anymore  >:(
Everytime the error comes, that i have do restart my system and if this doesn´t help i must reinstall the app or contact the support. Until now i WAS happy with everything!

Hi,

we apologize for the issues caused by the latest update.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.

Thank you.
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on May 19, 2018, 02:11:39 PM
will I ever receive ur update??....been waiting anyway maybe you want to fix the errors before I receive it  :)
Title: Re: NEW version: 18.1.4840
Post by: Asyn on May 19, 2018, 04:49:30 PM
will I ever receive ur update??
Or in case you don't want to wait [...] you can download and install it from this link: http://tuneup.avast.tools.avcdn.net/tools/avast/tuneup/avast_cleanup_setup.exe
Title: Re: NEW version: 18.1.4840
Post by: Tarpeius on May 21, 2018, 11:02:56 AM
Since the update my Cleanup Premium doesn´t work anymore  >:(
Everytime the error comes, that i have do restart my system and if this doesn´t help i must reinstall the app or contact the support. Until now i WAS happy with everything!

Hi,

we apologize for the issues caused by the latest update.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Done
Title: Re: NEW version: 18.1.4840
Post by: Stellarman on May 21, 2018, 01:58:39 PM
Since the update my Cleanup Premium doesn´t work anymore  >:(
Everytime the error comes, that i have do restart my system and if this doesn´t help i must reinstall the app or contact the support. Until now i WAS happy with everything!

Hi,

we apologize for the issues caused by the latest update.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Done

Hi,

Thank you very much for sending the log files!
We are already working on fix of this particular issue. We will release it as soon as possible once it will be ready.
Please be patient, I will announce it here on the forum once it will be live.

Thank you.
Title: Re: NEW version: 18.1.4840
Post by: Stellarman on May 23, 2018, 10:54:19 AM
Hello everyone,

New version 18.1.4888 of Avast Cleanup product has just been released!

What's new in Avast Cleanup product?

How you can get the latest version?

Enjoy the latest version!

Thank you,
Avast Cleanup team.
Title: Re: NEW version: 18.1.4840
Post by: Tarpeius on May 27, 2018, 01:31:45 PM
Since the update my Cleanup Premium doesn´t work anymore  >:(
Everytime the error comes, that i have do restart my system and if this doesn´t help i must reinstall the app or contact the support. Until now i WAS happy with everything!

Hi,

we apologize for the issues caused by the latest update.

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Done

Hi,

Thank you very much for sending the log files!
We are already working on fix of this particular issue. We will release it as soon as possible once it will be ready.
Please be patient, I will announce it here on the forum once it will be live.

Thank you.

Seems that the new update mades the programm works again. Case closed  ;D
Title: Re: NEW version: 18.1.4840
Post by: Asyn on May 27, 2018, 02:08:24 PM
Sounds good, thanks for the feedback.
Title: Re: NEW version: 18.1.4840
Post by: mazrine2003 on June 17, 2018, 02:19:55 AM
Have they fixed the errors with cleanup that disabled the terado tsudo tunnling adapter which prevented use of the xbox app on windows ten, and have they also fixed cleanup correcting registry errors that are not really registry errors, which caused my computer to crash rather badly, making me have to do a fresh install of windows?
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on July 04, 2018, 04:34:07 PM
great update but we are still looking for more improvements ...more features :D
Title: Re: NEW version: 18.1.4840
Post by: elizabeth253 on August 15, 2018, 05:07:35 AM
over a week ago i updated my avast it required a restart of computer since then I have been logged out and can not log in to m computer.  It says "the user profile service service failed the log on
user profile cannot be loaded."

how can I get back into my computer??
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on August 15, 2018, 09:55:29 AM
You updated cleanup , Or Avast Free?
Title: Re: NEW version: 18.1.4840
Post by: elizabeth253 on August 16, 2018, 09:47:44 PM
free avast and clean up i believe
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on August 17, 2018, 09:27:04 AM
over a week ago i updated my avast it required a restart of computer since then I have been logged out and can not log in to m computer.  It says "the user profile service service failed the log on
user profile cannot be loaded."

how can I get back into my computer??
DID YOU UPDATE  CLEANUP OR AVAST FREE?
Title: Re: NEW version: 18.1.4840
Post by: bob3160 on September 15, 2018, 05:47:24 PM
over a week ago i updated my avast it required a restart of computer since then I have been logged out and can not log in to m computer.  It says "the user profile service service failed the log on
user profile cannot be loaded."

how can I get back into my computer??
DID YOU UPDATE  CLEANUP OR AVAST FREE?
This is the Avast Cleanup Forum so the answer is Avast Cleanup. :)
Title: Re: NEW version: 18.1.4840
Post by: Pako7 on September 16, 2018, 06:31:32 PM
try the Anti malware forum