Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on May 16, 2018, 06:41:32 PM

Title: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: REDACTED on May 16, 2018, 06:41:32 PM

As the title states, i just reinstalled the macOS following advice from Apple as i was having issues with my mac shutting down.

Upon this completing the only issue i'm having now is Avasts shields won't activate. The program itself runs fine and i can run scans etc.

I've uninstalled Avast twice and reinstalled but i'm still facing the same problem.

Title: Re: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: lukas.hasik on May 16, 2018, 10:07:04 PM

TailEndCharlie27, would you mind to send us Support package? https://support.avast.com/en-ww/article/Submit-Mac-Security-support-file

Title: Re: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: REDACTED on May 17, 2018, 11:37:27 AM

No problem, i'll generate it now

Title: Re: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: ondrej.kolacek on May 17, 2018, 03:49:18 PM

Hello,

I have checked the support package and it seems that we are constantly failing to read status of our drivers. Please could you run the following 4 commands:

sudo /Library/Application\ Support/Avast/hub/modules/014_fileshield.sh check

sudo launchctl list | grep com.avast

kextstat | grep com.avast

sudo kextutil /Library/Application\ Support/Avast/components/fileshield/signed/AvastFileShield.kext; echo result$?

in terminal and send the output to ondrej.kolacek at avast.com ?

Kind regards
Ondrej Kolacek

Title: Re: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: NON on July 11, 2018, 04:39:28 PM

A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?

Title: Re: After repairing MacOS High Sierra, Avast File, Web & Mail Shields won't activate
Post by: lukas.hasik on July 17, 2018, 10:26:12 PM

Quote from: NON on July 11, 2018, 04:39:28 PM

A Japanese user reported similar issue on the Japanese forum. Do you still need logs or command results if available?

If his MacAV version is 13.9 then yes, please