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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rocksteady on May 18, 2018, 07:17:30 PM

Title: Smart scan components differ from those selected
Post by: rocksteady on May 18, 2018, 07:17:30 PM
I am using Avast Free 18.4.2338 and PC has just updated to Win10 version 1803 today. I had problems with UI not firing up after the 1803 update, but after a couple of re-boots that seems fixed. I am more concerned about Smart Scan, which is now different from before the Win10 1803 update.
 
There appears to be a mismatch between what Smart Scan does and what it is selected to do.

Smart scan does:
Virus Scan, Vulnerable Software, Browser Add-ons, Network Threats, Sensitive Data.

But corresponding Smart scan seected actions from "Menu" are:
Scan for: Viruses, outdated software, browser add-ons, network threats, compatibility issues.

So get scan for sensitive data not compatibility issues. I dont want it to scan sensitive data but there is no slider to switch that compoment off!

I have done a Avast Repair, but no change.

I dont want Avast hunting for sensitve data on my machine, but do want to use Smart Scan occasionally.

If you select "scan for viruses" only, it still does the scan for sensitive data.

Can that be fixed?



Title: Re: Smart scan components differ from those selected
Post by: rocksteady on May 19, 2018, 12:13:01 PM
So no replies, must be a sunny weekend.
I thought I had spotted something not right, but guess there are more important issues affecting the product.
It would be good to know if what I have found is "by design" or is indeed a flaw.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on May 19, 2018, 01:21:26 PM
Does that on mine also and I have a very minimal installation. I either do a custom install or update the program from the UI, but I can't recall if you can even deselect the sensitive data component.

To protect Sensitive data I believe you have to have a paid avast program that includes it (possibly Premier).  So it looks very like it is there to try and flog you a paid version.

If it happened to find some unprotected sensitive documents - I would bet the Resolve All button would offer a paid option.  For me it is just finding out of date Flash Version.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on May 19, 2018, 05:43:46 PM
Sensitive Data Shield shows with padlock (exclusion) under Privacy tab on my Avast Free version. Like you say, running it will nudge to upgrade to paid version without doubt.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on May 19, 2018, 06:55:05 PM
The problem being there is nowhere to stop that component from being loaded or to remove it.  If it wasn't there it couldn't possibly do this scan (and it takes time).

In all honesty on-demand scans are much depreciated, I rarely bother outside of beta testing (I don't do much of that now) or as a result of a topic in the forums, such as yours.

- With a resident (on-access) scanner the need for on-demand scans is much depreciated. For the most part dormant/inert files are being scanned, the other active files are going to be scanned by the resident shields when they are activated.

Some of the options in the Smart Scan may be an exception as they aren't done by any other shield/component.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on May 19, 2018, 07:20:21 PM
The funny thing is that I want it to run in Smart-Scan but it doesn't show up here.
Seems the Avast Free users stole the Sensitive Data Scan from Premier... ;D ;)
Title: Re: Smart scan components differ from those selected
Post by: DavidR on May 19, 2018, 09:18:15 PM
You can have mine I don't bloody want it :)
Title: Re: Smart scan components differ from those selected
Post by: Asyn on May 19, 2018, 11:23:42 PM
You can have mine I don't bloody want it :)
Yeah, send it over... ;)

But joking apart, this sounds like a bug.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on May 20, 2018, 12:44:54 AM
You can have mine I don't bloody want it :)
Yeah, send it over... ;)

But joking apart, this sounds like a bug.

Yes and one that needs to be squashed/resolved soonest.

EDIT: Typo
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on May 20, 2018, 07:01:52 PM
Thanks Asyn for referring to it as a bug. I hope this now gets referred to the Devs.

The Sensitive Data component is not avalable to Free users so why include it in Smart Scan. It is unwanted by me and unlike other components cannot be switched off in settings.
It is a real nuisance because if you run Smart Scan and hit resolve issues it pulls up a sales page of Update or Keep Free version, but ths page is faulty as it is not possible to select keep Free Version as clicking that box on the left side does nothing at all. So the only action available is X this window then X again the free trial Window. I seem to remember Bob instructing another user to do this to escape the dead end. This is a second bug IMO and will just confuse and frustrate less tech savy users just wanting no bells free antivirus.

I hope the Devs can sort these bugs out without creating more issues, as things seem to be getting worse with each new version.
Thanks,
Ed
Title: Re: Smart scan components differ from those selected
Post by: Asyn on May 20, 2018, 07:12:00 PM
Thanks Asyn for referring to it as a bug. I hope this now gets referred to the Devs.
NP, I reported it to MartinZ.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on May 21, 2018, 10:36:07 AM
Thanks Asyn for referring to it as a bug. I hope this now gets referred to the Devs.
NP, I reported it to MartinZ.

Asyn,
Thanks for that.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on May 21, 2018, 10:38:25 AM
You're welcome Ed.
Title: Re: Smart scan components differ from those selected
Post by: MartinZ on May 21, 2018, 11:35:15 AM
Yes this settings is broken now. We plan to completely scrap this setting and rather make it possible to create a custom scan based on Smart Scan. But the main SmartScan will have the items fixed.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on May 21, 2018, 12:02:22 PM
Thanks Martin. :)
Title: Re: Smart scan components differ from those selected
Post by: DavidR on May 21, 2018, 01:13:01 PM
Yes this settings is broken now. We plan to completely scrap this setting and rather make it possible to create a custom scan based on Smart Scan. But the main SmartScan will have the items fixed.

OK, it makes sense to have the settings all in one place.  Though in this case, scans in the Smart Scan of components that supposedly haven't even been installed, yet have the functionality to run a scan !!!

Components that aren't listed and installed in the Avast Installation shouldn't be able to run in the Smart Scan.  If a component hasn't been installed (for reasons of the user) it shouldn't mysteriously be able to run in the Smart Scan (not very smart).

Title: Re: Smart scan components differ from those selected
Post by: bob3160 on May 21, 2018, 04:11:24 PM
Yes this settings is broken now. We plan to completely scrap this setting and rather make it possible to create a custom scan based on Smart Scan. But the main SmartScan will have the items fixed.

OK, it makes sense to have the settings all in one place.  Though in this case, scans in the Smart Scan of components that supposedly haven't even been installed, yet have the functionality to run a scan !!!

Components that aren't listed and installed in the Avast Installation shouldn't be able to run in the Smart Scan.  If a component hasn't been installed (for reasons of the user) it shouldn't mysteriously be able to run in the Smart Scan (not very smart).
Certainly not for the reason of being able to do cross selling.  :(
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on May 22, 2018, 08:10:25 PM
Yes this settings is broken now. We plan to completely scrap this setting and rather make it possible to create a custom scan based on Smart Scan. But the main SmartScan will have the items fixed.

OK, it makes sense to have the settings all in one place.  Though in this case, scans in the Smart Scan of components that supposedly haven't even been installed, yet have the functionality to run a scan !!!

Components that aren't listed and installed in the Avast Installation shouldn't be able to run in the Smart Scan.  If a component hasn't been installed (for reasons of the user) it shouldn't mysteriously be able to run in the Smart Scan (not very smart).

Totally agree with David and Bob on this.

Why is Smart Scan now broken? It was sort of fine before. Not perfect though, as I have encountered the Sensitive Data scan once before, after an Avast version update. That time, after I rejecting the "upgrade" cross selling offer, it went away. Not this time though.

Surely Smart scan can be fixed to pull up just installed components, not all components, available to Free version. Martin's dev proposal seems a retrograde step to me. I find the Smart Scan green button is handy on UI to manually run essential scan elements once in a while, but is not a good feature as it stands.

Title: Re: Smart scan components differ from those selected
Post by: rocksteady on June 22, 2018, 06:25:42 PM
Dissapointed that this "Smart Scan" issue has not been fixed in 18.5.2342. Scan of sensitive data is still included and cannot be deselected in Smart Scan settings.
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on June 29, 2018, 01:29:43 PM
I have just upgraded from Avast Free v18.4 to v18.5.2342 - and I am no longer seeing the "Unprotected Sensitive Documents" scan occur as part of Smart Scan. No new config options are present, but the Sensitive Document warnings have stopped.

If you are still seeing Sensitive Data warnings from Smart Scan (using v18.5)
- you could try re-saving the default Smart Scan Customisation options
- this may clear the incorrect config option that got set by the faulty version.
I turned on "Scan All Files" - then saved the change (by clicking the OK button)
- and then went back and turned it back off and saved again.
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on June 29, 2018, 03:17:57 PM
When all else fails, there's always a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on June 30, 2018, 03:18:59 PM
I have just upgraded from Avast Free v18.4 to v18.5.2342 - and I am no longer seeing the "Unprotected Sensitive Documents" scan occur as part of Smart Scan. No new config options are present, but the Sensitive Document warnings have stopped.

If you are still seeing Sensitive Data warnings from Smart Scan (using v18.5)
- you could try re-saving the default Smart Scan Customisation options
- this may clear the incorrect config option that got set by the faulty version.
I turned on "Scan All Files" - then saved the change (by clicking the OK button)
- and then went back and turned it back off and saved again.

I have had a bit of time to play with Avast Smart Scan settings today.
I turned off everything except the Virus Scan switch. Ran Smart Scan and only Viris Scan progress was shown.
Then turned on everything and all the selected options and only the selected options were performed. No unwanted extras like scan sensitive data were added.
Looks like Smart Scan components selection is fixed.
Ed
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on July 25, 2018, 10:17:03 AM
Just to let you know I have had a reoccurrance of my original post where Smart Scan includes (unwanted) Scan of Sensitive Data by default. I have cured this again by:
1. Repair of Avast
2. Settings/Smart Scan - turn off everything except Virus Scan.
3. Run Smart Scan.
Scan of Sensitive Data is then not included.
I suspect I only needed to alter Smart Scan settings to cure the problem, but did Repair as first line fix.
You can go back to Smart Scan settings and reselect the tasks to be included in Smart Scan and these are then remembered without inclusion of the bogus Sensitve Data scan, which is anyway inappropriate for Avast Free.
I don't know why this bug can resurface after so many weeks of being ok. Just a bit annoying having to fix it again.
Hope the above may help any one else overcome this problem.

Title: Re: Smart scan components differ from those selected
Post by: Dix Huit on August 03, 2018, 02:02:43 AM
I have tried everything above except the clean install, but unfortunately the Sensitive Data scan still runs as part of Smart Scan.  This is not a big problem for me, but it does reflect badly on Avast.

Yes this settings is broken now. We plan to completely scrap this setting and rather make it possible to create a custom scan based on Smart Scan. But the main SmartScan will have the items fixed.

As mentioned above, this is still not fixed for me.  Since you are planning to scrap it anyway, I suppose it's a very low priority.  It would be nice if you could keep the Compatibility Check in the new Smart Scan, since that is a scan that cannot (currently) be performed outside of Smart Scan.
Title: Re: Smart scan components differ from those selected
Post by: avant-guvnor on August 16, 2018, 12:36:09 PM
I reported this issue way back in November 2017 and it is STILL an issue today (18.5.2342 build 18.5.3931.358).

Please can someone from Avast explain to me why the issue has not been addressed?
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on August 27, 2018, 11:44:03 AM
This is now getting really annoying.
I have just updated to 18.6.2349 (build 18.6.3983.0) and the "Sensitive Data" scan component has reappeared as a unwanted and unremoveable component of Smart Scan. I tried to refesh the components by turning all off, scan, then back on without any effect. This is now worse than before.
I do not want Avast searching for sensitive data on my machines. I cant see where the scan results are stored or if can be deleteted?
Scan is no good for Free Avast as that Component is paid for.
If anyone knows how to switch off this unwanted Sensitive Data Scan within Smart Scan, can you please reply. I dont think the devs are interested in this bug as it has been long running.
Thanks
Ed
Title: Re: Smart scan components differ from those selected
Post by: DavidR on August 27, 2018, 01:13:54 PM
This is now getting really annoying.
I have just updated to 18.6.2349 (build 18.6.3983.0) and the "Sensitive Data" scan component has reappeared as a unwanted and unremoveable component of Smart Scan. I tried to refesh the components by turning all off, scan, then back on without any effect. This is now worse than before.
I do not want Avast searching for sensitive data on my machines. I cant see where the scan results are stored or if can be deleteted?
Scan is no good for Free Avast as that Component is paid for.
If anyone knows how to switch off this unwanted Sensitive Data Scan within Smart Scan, can you please reply. I dont think the devs are interested in this bug as it has been long running.
Thanks
Ed


Well we have been down this road many times.

Personally I don't run on-demand scans (beta testing and forum questions), they are much depreciated in an on-access antivirus.  Whilst the Smart Scan is somewhat different in that it isn't just scanning for malware as for the other on-demand scans, you have to decide what you actually want uninstall all mother unwanted components.

Yes the bloody sensitive data scan is back, when push comes to shove I shove back and I simply won't run the Smart Scan if it is going to be dumb enough to run scans of components not installed and no way to fully customise the Smart Scan.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 27, 2018, 01:17:26 PM
It's still missing here (see Reply #5).
Title: Re: Smart scan components differ from those selected
Post by: DavidR on August 27, 2018, 04:45:55 PM
It's still missing here (see Reply #5).

Oops, I took a screenshot of the wrong system, the XP system is still using the last version of Avast Free (I'm hanging back on this system). However, running it on my win10 system with the latest version of avast the damn Sensitive Data scan is still there.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 27, 2018, 04:52:33 PM
My best guess is, that's a leftover marketing gimmick (nobody cared to remove).
Title: Re: Smart scan components differ from those selected
Post by: DavidR on August 27, 2018, 04:55:47 PM
My best guess is, that's a leftover marketing gimmick (nobody cared to remove).

Not much of a marketing gimmick for those on a paid version of avast and it isn't there :)
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 27, 2018, 04:58:41 PM
My best guess is, that's a leftover marketing gimmick (nobody cared to remove).
Not much of a marketing gimmick for those on a paid version of avast and it isn't there :)
Yep, I was talking about the free version.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 27, 2018, 05:02:09 PM
Just FYI, there's a separate menu in the paid version, so I don't really need it in smart scan.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on August 28, 2018, 09:31:33 AM
I have Avast Free on winXP SP3 and Win10 1803 machines. Both have Sensitive Data scans fixed in Smart Scan.
I agree it is prob an Avast Marketing Scam, but I was previously able to get around it by switching off all components then back on. Not this time. So the Marketing Scam is now more sticky.
The really annoying thing is it runs every time you run a Smart Scan so takes a lot of time if you have a big disk. I will now forego Smart Scan altogether. Pity as it is a useful bundle of components I like to run on the odd occasion.
I just cannot understand why it is in the Free version (unwanted) but not the paid version (wanted) if I understand @Asyn correctly. Maybe they have a settting crossed over between these versions.
Ho hum just another Avast "feature" I will have to live with, as I dont see Avast devs will be motivated to fix it.
("feature" was the word we used instead of "bug" when I was a dev. Don't think things have changed much over the years).
For what it is worth, I did do an Avast Repair on both my machines, but to no effect.
Ed
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 28, 2018, 10:04:35 AM
Hi Ed, info from Martin below. Let's see...

P.S.
For upcoming versions we work on completely new settings and full 64-bit version ;-)
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on August 28, 2018, 11:35:10 AM
@Asyn. Yes I am also aware of MartinZ reply #13 back in May 2018.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on August 28, 2018, 11:38:12 AM
@Asyn. Yes I am also aware of MartinZ reply #13 back in May 2018.
No, that's a new one (from here https://forum.avast.com/index.php?topic=221320.0).
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on August 30, 2018, 06:38:57 PM
The scan for "Sensitive Data" has added itself back into the Smart Scan on my Avast v18.6.2349 Free.
This happened to me before back in June (Reply #19 on: June 29, 2018 - in this thread)

On that occassion I was able to "remove" this rogue setting by removing and then reinstating the default scan options.
Others also appeared to have some success with that technique.

However this time nothing works - even disabling all available Smart Scan options still leaves the "Sensitive Data" item active.
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on August 31, 2018, 01:51:42 PM
Reported to Avast.
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on September 02, 2018, 02:27:57 PM
Avast has only collected a definitions update (2-Sep-2018) - but the "Sensitive Data" item in Smart Scan has gone again.  Not sure how or why the config has been fixed - unless it was a problem caused by a fault in the definitions data - but the problem is now solved (again).

For anyone still seeing the "Sensitive Data" item showing in Smart Scan:
Try resetting the Smart Scan options by going to Menu->Settings->General->Smart Scan.
Enter the Customise option and tick the "All Files" tick box then OK out
Switch off both Smart Scan sliders (Browser Add-ons and Virus Scan) then OK out and close the program
Then go back and reverse those steps to put everything back as it was (deselect "All Files" and turn on both sliders)
With any luck you should no longer see "Sensitive Data" showing when you start a Smart Scan or see warnings about "Unprotected Sensitive Documents".
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on September 02, 2018, 03:39:13 PM
The last VPS update most likely fixed the problem.
If you still have a problem, make sure your VPS is up to date.
(https://screencast-o-matic.com/screenshots/u/Lh/1535895519511-4633.png)
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on September 10, 2018, 06:06:00 PM

For anyone still seeing the "Sensitive Data" item showing in Smart Scan:
Try resetting the Smart Scan options by going to Menu->Settings->General->Smart Scan.
Enter the Customise option and tick the "All Files" tick box then OK out
Switch off both Smart Scan sliders (Browser Add-ons and Virus Scan) then OK out and close the program
Then go back and reverse those steps to put everything back as it was (deselect "All Files" and turn on both sliders)
With any luck you should no longer see "Sensitive Data" showing when you start a Smart Scan or see warnings about "Unprotected Sensitive Documents".


Didn't work for me. Still get unwanted "Sensitive Data" scan despite changing smart scan settings.

Correction.
Worked only after I did a full reboot.
Ed
Title: Re: Smart scan components differ from those selected
Post by: Fernando414 on September 10, 2018, 08:42:37 PM
it worked for me
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on September 10, 2018, 09:58:30 PM

For anyone still seeing the "Sensitive Data" item showing in Smart Scan:
Try resetting the Smart Scan options by going to Menu->Settings->General->Smart Scan.
Enter the Customise option and tick the "All Files" tick box then OK out
Switch off both Smart Scan sliders (Browser Add-ons and Virus Scan) then OK out and close the program
Then go back and reverse those steps to put everything back as it was (deselect "All Files" and turn on both sliders)
With any luck you should no longer see "Sensitive Data" showing when you start a Smart Scan or see warnings about "Unprotected Sensitive Documents".


Didn't work for me. Still get unwanted "Sensitive Data" scan despite changing smart scan settings.

Correction.
Worked only after I did a full reboot.
Ed
Any time you make major changes, you need to reboot in order for those changes to take place. :)

Title: Re: Smart scan components differ from those selected
Post by: rocksteady on October 06, 2018, 07:23:36 PM
Just tried a Smart Scan today. I don't do this often.
The unwanted "Sensitive Sata" scan is back embedded as default item and cannot be deselected.
Tried toggling the Smart Scan component settings, reboot. No change.
Tried repair Avast, toggling Smart Scan settings, reboot. No change.
The above workrounds used to work, as described in thread above, but not this time.
Crazy as Sensitive Data scan is of no use in Free Version.
So no way of dumping "Sensitive Data" scan in Smart Scan in Avast Free, unless someone knows a new way to overcome this annoying bug.
Ed




Title: Re: Smart scan components differ from those selected
Post by: bob3160 on October 06, 2018, 07:55:25 PM
Reported to Avast.
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on October 07, 2018, 12:40:36 AM
This problem has now been going on since at least May 2018 - but for some reason the fixes never last - and this is getting really annoying. I am constantly getting calls from my customers asking what they need to do about these "Unprotected Sensitive Documents" that Avast is warning them about.

Initially I had some success in deactivating this rogue setting - as detailed earlier in this thread. But this no longer seems to work - the setting just reactivated again on my system (must be the 4th or 5th time now) and it resists all attempts to clear the rogue setting.

On one occasion a Virus Definitions Update appeared to remove the rogue Smart Scan option. So I have to assume that it can also be reinstated by this route. So it would appear that updates from Avast are causing this rogue Smart Scan item to toggle on and off - depending on who builds the update package. Maybe Avast should make sure that all staff are using the same set of rules when building Avast Free updates.   
Title: Re: Smart scan components differ from those selected
Post by: Asyn on October 07, 2018, 10:50:25 AM
Hi guys, you could try the latest beta: https://forum.avast.com/index.php?board=15
Title: Re: Smart scan components differ from those selected
Post by: Asyn on October 08, 2018, 11:01:47 AM
Info from MartinZ: It will be solved different way in new settings. no option to configure smart scan but option to create a new custom scan based on smart scan.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on October 08, 2018, 06:09:36 PM
Info from MartinZ: It will be solved different way in new settings. no option to configure smart scan but option to create a new custom scan based on smart scan.

For me the easiest resolution isn't to run a Smart Scan.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on October 10, 2018, 04:10:45 PM


For me the easiest resolution isn't to run a Smart Scan.
[/quote]

@DavidR: True, can just avoid the big attractive "Run Smart Scan" button, but that is not the point. I reported this bug months back, but so far no fix. Hope by Bob notifying Avast of user disgruntlement something now gets done.
PS. @Asyn: I will not be trying the Beta version.

Ed 
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on October 10, 2018, 04:13:11 PM


For me the easiest resolution isn't to run a Smart Scan.

@DavidR: True, can just avoid the big attractive "Run Smart Scan" button, but that is not the point. I reported this bug months back, but so far no fix. Hope by Bob notifying Avast of user disgruntlement something now gets done.
PS. @Asyn: I will not be trying the Beta version.

Ed
Best I've been able to find out is that there will be a custom scan based on the smart scan.

Title: Re: Smart scan components differ from those selected
Post by: rocksteady on October 11, 2018, 05:51:11 PM
For what it is worth, new version 18.7.2354 still exhibits this problem. Otherwise it installed fine on our Win10 and WinXPSP3 devices.
Ed
Title: Re: Smart scan components differ from those selected
Post by: avant-guvnor on October 26, 2018, 01:19:11 PM
This problem has now been going on since at least May 2018 - but for some reason the fixes never last - and this is getting really annoying. I am constantly getting calls from my customers asking what they need to do about these "Unprotected Sensitive Documents" that Avast is warning them about.

Earlier than May 2018, as I reported this issue in reply no. 51 on 14 November 2017 here:
https://forum.avast.com/index.php?topic=210678.msg1430863#msg1430863 (https://forum.avast.com/index.php?topic=210678.msg1430863#msg1430863)

After waiting months for a fix or an explanation from Avast and neither is forthcoming, I suspect this feature is now meant to annoy free users.

Finally, regarding the fix e.g. create a new custom scan based on smart scan, it isn't clear how to set this up. I can create new scans, but I can't see where to create a new scan, based on Smart Scan.
Title: Re: Smart scan components differ from those selected
Post by: Asyn on October 26, 2018, 01:26:37 PM
New settings are planned for V18.8, let's see...
Title: Re: Smart scan components differ from those selected
Post by: avant-guvnor on October 26, 2018, 01:35:54 PM
New settings are planned for V18.8, let's see...

Although I would welcome new settings, I've been hearing that for months. :-\
Title: Re: Smart scan components differ from those selected
Post by: Asyn on October 26, 2018, 01:37:19 PM
New settings are planned for V18.8, let's see...
Although I would welcome new settings, I've been hearing that for months. :-\
Well, that's all I know, but feel free to wait for MartinZ. ;)
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on December 13, 2018, 06:53:54 PM
I have just incurred reocurrance of "sensitive data" scan within Smart Scan.
I know Smart Scan is prone to these failings and I should not use it, but seemed to be cured of this bad behaviour recently.
This occurred on my WinXP SP3 rig with Avast Free 18.8.2356. Even with all Smart Scan components switched off, it still persists. Did Repair of Avast and Reboot to no beneficial effect.
I have also just checked my Win10 rig and same happens with Smart Scan there. The fault must be something recent, as I did a Smart Scan on that without it doing a bogus "sensitive data" scan on that machine just a day or so ago.
Can this be fixed again by devs please. Perhaps a more permanant fix.
Ed


Title: Re: Smart scan components differ from those selected
Post by: DougCuk on December 14, 2018, 11:10:36 AM
The Sensitive Data scan had been showing in my Smart Scan for many weeks - and even a full reinstall failed to remove it. It was still there early yesterday - but now it is gone. There was a Definitions update that was collected at startup today (version 181213-2 dated 13-Dec) which I assume changed the Smart Scan config. This did happen once before as a result of complaints in this thread - but it did not last.

I'm not really sure how a definitions update can change the config of the Smart Scan elements - but it appears that it is possible (having happened twice now). And in fact checking the Config.def file (in the Avast program folder, Setup subfolder) the Sensitive Data item has been removed from the "SmartScanItems" config line. I had tried making this change manually (with the self defense module "paused") and it did work but Avast reinstated it at next reboot. The inclusion of a Sensitive Data scan was obviously coded as a default action somewhere within Avast and was reinstated at reboot if found to be missing.

The current fixed state does survive a reboot - so looking good so far.
Title: Re: Smart scan components differ from those selected
Post by: Pondus on December 14, 2018, 11:27:00 AM
Quote
I'm not really sure how a definitions update can change the config of the Smart Scan elements
VPS updates can also containe minor program changes

Signatures also arrive as stream updates evry 5-15minutes  >>  https://press.avast.com/avast-software-streaming-updates-for-all-with-the-newa-avast-7


Title: Re: Smart scan components differ from those selected
Post by: rocksteady on December 14, 2018, 03:40:04 PM
And in fact checking the Config.def file (in the Avast program folder, Setup subfolder) the Sensitive Data item has been removed from the "SmartScanItems" config line. I had tried making this change manually (with the self defense module "paused") and it did work but Avast reinstated it at next reboot. The inclusion of a Sensitive Data scan was obviously coded as a default action somewhere within Avast and was reinstated at reboot if found to be missing.

The current fixed state does survive a reboot - so looking good so far.

Doug,
I wish that was true here:
My Config.def shows the bogus scan item in SmartScanItems list:
SmartScanItems=scanViruses,scanForUpdates,scanBrowsers,scanHomeDevice,scanSensitiveData,scanPasswords

MartinZ announced changes to Smart Scan months back but that has not happened.
I await a proper fix. Will not use or recommend others use Smart Scan in meantime.
Ed



Title: Re: Smart scan components differ from those selected
Post by: DougCuk on December 14, 2018, 09:39:08 PM
Well that didn't last long!
The Sensitive Data scan item has been reinstated in the Smart Scan items. (Both on screen and in Config.def)
A new Definitions update (181214-6) was collected and Smart Scan is back to it's annoying self.
It would appear that someone is issuing a "special" Definition update that removes the Sensitive Data item from Smart Scan - but then the next "standard" update is reinstating the setting.

My guess would be that there are two "templates" in use when building the Definition updates - the "standard" one forces Smart Scan to include the Sensitive Data item - but there is another that is being used when issuing the "special" update that removes the Sensitive Data item. Until the standard build "template" is  fixed the change to Smart Scan will always be removed by the next "standard" update. Can someone please sort this out once and for all.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on December 15, 2018, 12:00:24 PM
Last night "Sensitive Data" scan was absent from Smart Scan when tried on my Win10 rig. But still present this morning on my Win XP rig. I have not yet booted the Win10 machine. I stop the scan immediately when I see the Sensitive Data item is included.
As Doug mentions, it seems a lottery at the moment whether it is included or not.

Come on Avast, either remove it permanently from Free version or make it a switchable component that can be turned off by users in Smart Scan settings. The way it is sometimes there and other times not, hints at poor quality control or software update process failure at Avast, which does not inspire user confidence in the software as a whole.
Ed

Edit:
I have now run Smart Scan on Win10 machine and was OK there. No bogus Sensitive Data scan was incuded.
So for me it is now 1 out of 2 that has this fault, i.e. on WinXP.
Ed
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on December 15, 2018, 09:50:30 PM
I sent a Forum Message to MartinZ (listed as a Moderator and Product Manager) highlighting this thread and outlining the issue.
I  noted he had responded on this thread back in May 2018 (Reply #13) - saying yes the Smart Scan setting is broken and would be fixed. Not sure if this message will get through - but thought it worth a try.

This afternoon I have seen transitions in both directions on two different computers - with the Sensitive Data scan item both appearing and disappearing from Smart Scan. I currently have five computers all fully updated on Avast - one is OK all the others have the fault. These include three Win7, and one each WinXP and Win10.
Title: Re: Smart scan components differ from those selected
Post by: loungehake on December 30, 2018, 10:06:38 PM
The Smart Scan 'Sensitive Data' irritant seems to be a mechanism to push a Pro feature. I don't want it and am reluctant to initiate a 'Resolve' process for fear that it will do someting unwanted that I cannot undo. These little ruses of Avast's do not have the pleasant soothing effect on the user presumably desired by the company's leaders. We accept the pop-ups which routinely appear once or twice each day but those do not obstruct the user from interacting with Avast.
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on January 01, 2019, 02:23:13 PM
Clicking the "Resolve" button just shows you an advert for the Pro product - no files are altered or removed.

I have been monitoring the "Smart Scan 'Sensitive Data' irritant" - and on machines that are on most of the time the setting keeps changing every few days - but on machines that are only on occasionally the setting tends to stay set the same way for much longer.

It appears the "switch" is contained in some (but not all) Definition updates. I have tried disabling "streaming updates" in Update Settings to try and make it easier to identify when the "switch" command occurs - but so far results are not clear. All I can say is that not all updates reset the Sensitive Data "switch" as machines on the same Update version can have opposite Smart Scan configurations. Occasional updates activate the Sensitive Data setting - and more rarely an update deactivates the setting. If a machine misses an update because it is turned off the "switch" doesn't occur and the setting stays unchanged.

I am beginning to think there are two opposing factions inside Avast - one (marketing) wants the setting active for up-selling to the Pro version - the other wants it deactivated as it shouldn't be there in the Free version. This was a common problem with the AVG Free software - conflicting messages created by the marketing and technical teams. This is a bad trend as it just annoys customers and makes them less likely to recommend the product.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on January 02, 2019, 08:47:24 PM
As Avast and AVG are now one the same, not surprising we are getting same dross in both.
I still have this unwanted and unremovable "sensitive data" scan component on my XP rig, but not on my Win10 rig.
I follow others and just don't do Smart Scan on XP rig and am wary of it if I do Smart Scan at all on my Win10 rig.
Inconsistent software implementation is poor practice IMO and does not endear Avast to loyal users.
I guess we are stuck with it on XP now, considering v18 is last update for XP/Vista. Unless, as DougCuk suggests, it gets changed with definition updates.
The saga continues.
Ed
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on January 08, 2019, 10:26:30 AM
Unwanted Sensitive Data scan has crept back into Smart Scan again.
(Just when I thought it was fixed in 2360. Must have been introduced by Defs update).
Sickening!
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on January 08, 2019, 10:35:34 AM
Unwanted Sensitive Data scan has crept back into Smart Scan again.
(Just when I thought it was fixed in 2360. Must have been introduced by Defs update).
Sickening!
Not something i can confirm ???
(https://screencast-o-matic.com/screenshots/u/Lh/1546940059077-97532.png)
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on January 08, 2019, 11:05:34 AM
Same issue reported here:
https://forum.avast.com/index.php?topic=221547.0
Ed
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on January 08, 2019, 11:22:37 AM
Same issue reported here:
https://forum.avast.com/index.php?topic=221547.0 (https://forum.avast.com/index.php?topic=221547.0)
Ed
That post was started in August.
My screenshot was taken this morning after running the scan on the latest (19.1.2360 (build 19.1.4142.0) Free Version of Avast.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on January 08, 2019, 04:19:03 PM
Same issue reported here:
https://forum.avast.com/index.php?topic=221547.0 (https://forum.avast.com/index.php?topic=221547.0)
Ed
That post was started in August.
My screenshot was taken this morning after running the scan on the latest (19.1.2360 (build 19.1.4142.0) Free Version of Avast.

Snap no problem with Avast Free 19.1.2360 (build 19.1.4142.0) on my win10 system.  This was run just a few minutes ago and I only have two elements in my Smart Scan.

EDIT: Attached image
Title: Re: Smart scan components differ from those selected
Post by: DougCuk on January 09, 2019, 12:30:32 AM
I currently have 5 computers running Avast Free v19.1 - three of them show the Sensitive Data scan item in Smart Scan - and two do not. Of those showing the Sensitive Data scan item one is a clean install of v19.1 (Win7 system) the other two are updates from v18.8 (one Win7 & one Win10) - so I have to conclude that v19.1 has done nothing to fix this problem.
Title: Re: Smart scan components differ from those selected
Post by: DavidR on January 09, 2019, 01:00:40 AM
Well on the older versions of avast free I did get the hassle with the Sensitive Data scan being run, this on an old XP system avast! free 18.5.2342.

This issue goes back a few updates and and kept flip flopping back and forth with program updates and or VPS updates. However, on my win10 system no problem with the Smart Scan, using avast! free 19.1.2360, as in my previous post. This was a manual update from the UI not a clean install.

The real issue is the inconsistency of it, and why it doesn't effect everyone.
Title: Re: Smart scan components differ from those selected
Post by: Zebb on January 09, 2019, 10:56:31 PM
Hi, still no option to switch off sensitive data scan in 19.1.2360 (build 19.1.4142.0) free 64 bit Win 7 Home Prem. Laptop 32bit doesn't scan sensitive data, same Avast version. Submitted bug.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on January 11, 2019, 10:54:41 AM
Just took this screenshot showing the unwanted annoying Sensitive Data scan in Smart Scan, on my Win10 rig which is up-to-date with 19.1.2360 (build 19.1.4142.0).

Yes Bob, the problem does go back many months, and has been reported in other threads here.
https://forum.avast.com/index.php?topic=221547.0
Avast seem to be showing little interest correcting it despite earlier promises to look at Smart Scan.
Ed
Title: Re: Smart scan components differ from those selected
Post by: bob3160 on January 11, 2019, 01:38:05 PM
Just took this screenshot showing the unwanted annoying Sensitive Data scan in Smart Scan, on my Win10 rig which is up-to-date with 19.1.2360 (build 19.1.4142.0).

Yes Bob, the problem does go back many months, and has been reported in other threads here.
https://forum.avast.com/index.php?topic=221547.0 (https://forum.avast.com/index.php?topic=221547.0)
Avast seem to be showing little interest correcting it despite earlier promises to look at Smart Scan.
Ed
Again quoting an older thread doesn't add to your point.
Also please not, my scan showed a Windows 10 system. The reports seem to come from people using
Windows 7. Maybe that's something Avast needs to check.
Title: Re: Smart scan components differ from those selected
Post by: avant-guvnor on January 11, 2019, 01:59:20 PM
Just took this screenshot showing the unwanted annoying Sensitive Data scan in Smart Scan, on my Win10 rig which is up-to-date with 19.1.2360 (build 19.1.4142.0).

Yes Bob, the problem does go back many months, and has been reported in other threads here.
https://forum.avast.com/index.php?topic=221547.0 (https://forum.avast.com/index.php?topic=221547.0)
Avast seem to be showing little interest correcting it despite earlier promises to look at Smart Scan.
Ed
Again quoting an older thread doesn't add to your point.
Also please not, my scan showed a Windows 10 system. The reports seem to come from people using
Windows 7. Maybe that's something Avast needs to check.

No, I am running Widows 10 Pro and Avast Free v.19.1.2360 and I still have this issue which, as I say earlier in this thread, I reported back in November 2017.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on January 11, 2019, 07:33:03 PM
Just took this screenshot showing the unwanted annoying Sensitive Data scan in Smart Scan, on my Win10 rig which is up-to-date with 19.1.2360 (build 19.1.4142.0).

Yes Bob, the problem does go back many months, and has been reported in other threads here.
https://forum.avast.com/index.php?topic=221547.0 (https://forum.avast.com/index.php?topic=221547.0)
Avast seem to be showing little interest correcting it despite earlier promises to look at Smart Scan.
Ed
Again quoting an older thread doesn't add to your point.
Also please not, my scan showed a Windows 10 system. The reports seem to come from people using
Windows 7. Maybe that's something Avast needs to check.

@Bob,
If you read my post you will see the screenshot was from my "Win10 rig".
(but from my experience could equally be from my XP rig as get same problem on that).
Ed
Title: Re: Smart scan components differ from those selected
Post by: YeOldeBowler on March 14, 2019, 05:57:13 PM
I assist with a silver surfers club. The members get very confused when a 'sensitive data' screen appears. They assume that, because Avast is fundamentally an anti virus program, anything found which raises an alert must be a problem. Although I have tried to educate them they still phone me constantly about it.
Also there seems to be some inconsistency in what is scanned. The two attached screen prints show different items being checked.
Hopefully this annoying 'feature' will be either removed or be able to be configured.
Title: Re: Smart scan components differ from those selected
Post by: rocksteady on March 15, 2019, 11:58:28 AM
Just tell them not to run a "Smart Scan".
I have learnt "Smart Scan" is not so smart. It seems designed to scare people for upselling marketing purposes.
Used to be a useful tool, but as it stands now, is not so.