Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 19, 2018, 02:44:26 AM

Title: UI Glitch
Post by: REDACTED on May 19, 2018, 02:44:26 AM

Whenever I try to enter Wi-Fi Inspector section, the UI freezes or in some instances (like in the photo) completely stops responding. This has been going on for quite a while now, but has only recently started to not respond. I have done numerous clean installs of both Windows and Avast, since this started happening and nothing seems to work.

Avast version: 18.4.2338

Title: Re: UI Glitch
Post by: Asyn on May 19, 2018, 05:25:08 AM

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: UI Glitch
Post by: REDACTED on May 19, 2018, 02:01:07 PM

Quote from: Asyn on May 19, 2018, 05:25:08 AM

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

• Windows 10 x64 version 1803
• No other security related products
• I've used Avast free for about 3 years now

Like I said the problem persisted throughout a few previous versions, but has only recently gotten worse.

Title: Re: UI Glitch
Post by: Asyn on May 19, 2018, 04:56:58 PM

Follow instructions: https://support.avast.com/article/33/
Post your file-ID here, so the devs can find it. Thanks

Title: Re: UI Glitch
Post by: REDACTED on May 19, 2018, 06:33:30 PM

File ID: HANPL

Title: Re: UI Glitch
Post by: Asyn on May 19, 2018, 06:38:26 PM

Quote from: chaloja_no on May 19, 2018, 06:33:30 PM

File ID: HANPL

Thanks, I'll forward it.

Title: Re: UI Glitch
Post by: REDACTED on May 19, 2018, 08:52:58 PM

Quote from: Asyn on May 19, 2018, 06:38:26 PM

Quote from: chaloja_no on May 19, 2018, 06:33:30 PM

File ID: HANPL

Thanks, I'll forward it.

Thank you too  :D

Title: Re: UI Glitch
Post by: Asyn on May 19, 2018, 11:24:42 PM

You're welcome.

Title: Re: UI Glitch
Post by: Filip Braun on May 22, 2018, 02:44:43 PM

Hello,

Thank you for the report and all the logs.
I have passed the issue onto developers.
It will be fixed in future GUI update.

Thanks,
Filip