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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on May 21, 2018, 05:36:42 PM

Title: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 05:36:42 PM

Hi guys,

   After the last update of virus definition the version number is 180521-06 and the date is (31 of December of 2013), because of that I believe that the avast can't stop notify that I have a problem unsolved and I need to update, but I can't because that is the last version  :(

Anyone else are getting that?

Title: Re: Can't update the virus definition
Post by: jvlerks on May 21, 2018, 05:40:46 PM

Same problem here.
Version 180521-06 (1 jan. 2014).

Something went wrong in this update.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 06:01:48 PM

I'm having the same problem. Is anyone at Avast listening?

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 06:20:36 PM

Same problem here as well. Seems we have a couple of threads regarding issues.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 06:31:02 PM

Exact same problem as macalho

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 06:34:56 PM

Same problem occurring on my Samsung Galaxy Note8  :-\ :-\
Really hope this is resolved soon.  ;)

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 06:40:25 PM

I have the same problem both on my tablet and my smartphone(galaxy s6 edge)

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 07:12:04 PM

Same problem with BQ Aquarius U Plus with Android 7.1.1

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 07:47:23 PM

I'm having the same problem today.  Everything was just fine yesterday.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 07:50:15 PM

Same problem. Avast, fix, please.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 07:53:57 PM

Same problem. +Permanent notification is completely freezed.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 08:05:45 PM

Same here on all of my devices!!!!  Is anyone home at Avast? 

Title: Re: Can't update the virus definition
Post by: VanHelsing on May 21, 2018, 08:16:26 PM

Same Issue --Virus definitions version 180521-06 (Dec.31, 2013).  Will not update to current.

Title: Re: Can't update the virus definition
Post by: Kudamah on May 21, 2018, 08:20:58 PM

I have the ame problem, I have avast premium account on my both phones (Galaxy S7 and Moto e4plus), also we have another tow mobile devices at home with free avast  and all experienced the same issue.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 09:04:46 PM

I had the same issue too. I deleted and reinstalled the app to my Nokia 3, now with latest updates, but unable to connect it to my account, it keeps saying 'Authorization failed. Sorry'
yet I enter the same password to get into the avast website online.

Title: Re: Can't update the virus definition
Post by: Robert995 on May 21, 2018, 10:15:59 PM

Quote from: macalho on May 21, 2018, 05:36:42 PM

Hi guys,

   After the last update of virus definition the version number is 180521-06 and the date is (31 of December of 2013), because of that I believe that the avast can't stop notify that I have a problem unsolved and I need to update, but I can't because that is the last version  :(

Anyone else are getting that?

I have the exact same issue. Would Avast please reply?!!??!!

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 10:33:55 PM

The Same here. Whats is happening? It is a bug? :'(

Title: Re: Can't update the virus definition
Post by: llanedeyrnjack on May 21, 2018, 10:38:59 PM

version 180521-08 has just updated on my phone & resolved the issue

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 10:49:07 PM

Yup!  Just updated & all good now!

Title: Re: Can't update the virus definition
Post by: REDACTED on May 21, 2018, 10:54:11 PM

Quote from: llanedeyrnjack on May 21, 2018, 10:38:59 PM

version 180521-08 has just updated on my phone & resolved the issue

Ditto

Title: Re: Can't update the virus definition
Post by: VanHelsing on May 21, 2018, 11:07:32 PM

All good now!

Title: Re: Can't update the virus definition
Post by: Tereza V. on May 22, 2018, 12:10:13 AM

Hi, thanks for reporting the issue, it has been fixed by now. Clicking on "update" on the results screen should help.

Title: Re: Can't update the virus definition
Post by: jvlerks on May 22, 2018, 08:22:40 AM

Thanks, everything is okay now.

Title: Re: Can't update the virus definition
Post by: REDACTED on May 22, 2018, 03:00:06 PM

Thanks a lot for the fix! All good with me also!  :)

Title: Re: Can't update the virus definition
Post by: REDACTED on May 22, 2018, 03:13:20 PM

Same here just pops up as an UNKNOWN

Title: Re: Can't update the virus definition
Post by: Tereza V. on May 22, 2018, 03:17:58 PM

Hi Arch, could you post a screenshot, please?

Title: Re: Can't update the virus definition
Post by: REDACTED on May 22, 2018, 04:45:01 PM

I had this same problem of not being able to update the virus definitions on my android phone.  It got automatically resolved with the most recent definitions of May 22, 2018 date showing now.