Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on May 22, 2018, 12:44:04 PM
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Hello everybody,
I use Avast Security Pro and cannot locate my mobile phone in my Avast account. I get the message "Unfortunately there are currently no details available for the XT1580.
GPS is enabled in my phone and it works.
Can somebody help me out here?
Regards,
Sebastian
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I'm having almost the same problem but can't find my pc just shows my phone..V
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-> https://support.avast.com/article/116/ (Lost/Stolen phone)
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Hi, do you by any chance use the standalone Anti-Theft (4.2.0)? This app is not supported any more, the only anti-theft solution we provide now is within the Avast Mobile Security Pro.
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@Asyn: Unfortunately, this article does not help me.
MyAvast account shows me my mobile phone with a red dot. So it is not reachable although I have my GPS on and I also have signal. I cannot send a "Locate" command.
@Tereza V.: No, I don't use them. I already use the Anti-Theft function which is integrated in Mobile Security Pro. The Anti-Theft feature is also enabled in my mobile phone and the app is connected to my Avast account.
@All: Attached you will find a picture from the overview of my Avast account. The XT1580 is my mobile phone.
(http://)
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Try disconnecting/reconnecting it from/to your account.
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Hello Asyn,
It worked. Thank you for your advice.
Now I have two mobile phones in my MyAvast account. See the following picture.
(http://)
One device is marked with a red dot and the other is marked with a green dot. Probably the device with the red dot comes from a previous installation? Could that be?
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1. Hello Asyn, It worked. Thank you for your advice.
2. Probably the device with the red dot comes from a previous installation? Could that be?
1. You're welcome.
2. That might be the reason.
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Instead of using the app function you can just put 'Where's my phone' into google (whilst logged into your google account) it always works and provides all the same functions
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I'm having almost the same problem in my phone
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Could you share more details?