Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Przemek H on May 25, 2018, 09:34:41 AM

Title: Camera trap problem
Post by: Przemek H on May 25, 2018, 09:34:41 AM

Hello,
I have just installed the PRO version, there's an option to check how the camera trap is working. I was holding the phone 30 cm from my face and on the picture only the upper half was visible. The system camera app takes a picture of my whole face and a lot of background (same distance from my face). Am I missing something in settings or maybe you should fix that?
Thanks!

Title: Re: Camera trap problem
Post by: Tereza V. on May 25, 2018, 10:17:26 PM

Hi, thanks for your feedback and reporting the issue. It has been forwarded to our QA guys, who will try to reproduce it and find out where the problem is, so that we can fix it. What type of device do you have?

Title: Re: Camera trap problem
Post by: Przemek H on May 26, 2018, 08:01:58 AM

Hi,
I have Xiaomi Mi A1, android 8.0.0.

Title: Re: Camera trap problem
Post by: Tereza V. on May 28, 2018, 11:19:27 AM

Latest news - QA has tested the issue and ticketed it as a bug. Thanks for reporting the issue, it will be fixed in some of the upcoming updates.

Title: Re: Camera trap problem
Post by: Przemek H on May 28, 2018, 01:32:55 PM

I'm glad to hear that. Thank you.

Title: Re: Camera trap problem
Post by: Przemek H on August 03, 2018, 03:57:49 PM

Hello,
I'm writing just to remind you that the problem has not been resolved so far. When do you plan to fix this issue?

Title: Re: Camera trap problem
Post by: Tereza V. on August 06, 2018, 09:56:39 PM

Hi, there have been some other big priorities lately, but I can see in the dev's notes that this issue is planned to be resolved in version 6.13.

Title: Re: Camera trap problem
Post by: Przemek H on May 25, 2019, 08:51:29 AM

A year has passed. Thanks for nothing. Camera trap was one of the reasons I bought subscription. No point in buying PRO version for the next year though.

Title: Re: Camera trap problem
Post by: Tereza V. on May 29, 2019, 08:48:28 PM

Hi Przemek, I re-opened the problem with one of our QA specialists, he initiated actual work on the issue, which should be done for version 6.23 (to be released in summer). Please see your Forum Inbox for a compensation to make up for your inconvenience.