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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 1enry-1 on June 06, 2018, 09:49:08 PM

Title: Avast delete a programm.... help me ?
Post by: 1enry-1 on June 06, 2018, 09:49:08 PM

Avast Free  version 18.4.2338   DELETE  a file   in a programm , i say that is NOT infect is a false/positive, but all the

way i  de-zip the programm, avast delete the .EXE !

in how mode i tell to avast that NOT delete this ?  help me thanks
Title: Re: Avast delete a programm.... help me ?
Post by: Asyn on June 07, 2018, 05:09:20 AM
Test the file at VT (https://www.virustotal.com) and post the link to the result here.
Title: Re: Avast delete a programm.... help me ?
Post by: 1enry-1 on June 07, 2018, 09:11:26 AM
Asyn i to do the result is 32 infect on 68  anti-virus.... is clear is a false/positive .

in the pc in office that use AVG , this not delete this file exe !


i put the folder that there is this file .EXE in the exclusion mode in avast, but when i reactive avast...

IT DELETE NOW this exe file !!!

why avast delete this file f  insert it in the eclusion mode ??? help me
Title: Re: Avast delete a programm.... help me ?
Post by: Asyn on June 07, 2018, 09:13:21 AM
Asyn i to do the result is 32 infect on 68  anti-virus.... is clear is a false/positive .
Hmmm, 32 of 68 doesn't sound like a FP to me. Post the link to the VT result here.

Anyway, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: Avast delete a programm.... help me ?
Post by: 1enry-1 on June 07, 2018, 02:13:54 PM


is not infect is used  for some people  in the world , see here :


https://www.virustotal.com/#/file/8eb30e0ec0c4e9fce82a2ddea002199a78089eb6dc30fb6906f1bd7dc38eeb04/detection


and AVG  say no infected .

what the solution to AVAST not delete this file ?

Title: Re: Avast delete a programm.... help me ?
Post by: Asyn on June 07, 2018, 02:27:42 PM
https://www.virustotal.com/#/file/8eb30e0ec0c4e9fce82a2ddea002199a78089eb6dc30fb6906f1bd7dc38eeb04/detection

and AVG  say no infected .
Wrong, according to VT AVG also detects it as infected (Win32:Malware-gen).
Title: Re: Avast delete a programm.... help me ?
Post by: Pondus on June 07, 2018, 03:57:47 PM
https://www.virustotal.com/#/file/8eb30e0ec0c4e9fce82a2ddea002199a78089eb6dc30fb6906f1bd7dc38eeb04/detection

and AVG  say no infected .
Wrong, according to VT AVG also detects it as infected (Win32:Malware-gen).
That scan was two days old, a refresh give no avast/AVG detection


Title: Re: Avast delete a programm.... help me ?
Post by: 1enry-1 on June 07, 2018, 05:19:21 PM

sorry,  AVG  say not infect  yesterday and today ... all ok !


Avast Free  yesterday (today i try next time)  delete this EXE ......




but sorry why i put this file and folder in the section of avast that not scan it , avast when i re-actived

delete it ?
Title: Re: Avast delete a programm.... help me ?
Post by: Pondus on June 07, 2018, 05:34:48 PM
Is your avast program updated?

Does avast give a message, if so what does the message say?  ..... best post a screenshot

If avast detect and you think it is wrong, then report it  >>  https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Also search FAQ  >>  https://support.avast.com/

Title: Re: Avast delete a programm.... help me ?
Post by: Pondus on June 07, 2018, 09:31:40 PM
I sendt the MD5 and virustotal link to F-Secure lab and this is what they say

Quote
  Greetings,
Thank you for bringing this to our attention. Our analysis indicates that the file you submitted is clean.

We have identified the issue as a False Positive, which will be resolved in an upcoming database update.

In the meantime, you may exclude this file from further scanning by the security product. You can do so using the following instructions: 


Title: Re: Avast delete a programm.... help me ?
Post by: 1enry-1 on June 13, 2018, 05:18:30 PM

SOLVED.... now avast not delete it !  great :-)