Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: bstock on June 08, 2018, 09:24:49 AM

Title: Avast Premier License not showing in licenses in online account
Post by: bstock on June 08, 2018, 09:24:49 AM

In 2017 I purchased a premier licence for my laptop. Recently received a highly discounted offer to re-join as my license had expired. It had not expired but I had neglected to check into my online account until then. When I did yesterday, although it acknowledged my laptop did have a valid licence but when I looked in the licenses section there was no mention of it

Should it be shown in the licences section?

Title: Re: Avast Premier License not showing in licenses in online account
Post by: Asyn on June 08, 2018, 09:31:08 AM

Did you buy from Avast directly or from a reseller..?

Title: Re: Avast Premier License not showing in licenses in online account
Post by: MarcDB on June 10, 2018, 12:21:40 PM

Hi, I'm encountering the same problem. I just bought Avast Premier today and created/logged in here in my PC. Then I decided to login to the my.avast page and it shows blank devices and licenses. Hoping to get some help too.

Thanks!

Title: Re: Avast Premier License not showing in licenses in online account
Post by: Asyn on June 10, 2018, 01:51:05 PM

Hi Marc, answer the question from Reply #1.

Title: Re: Avast Premier License not showing in licenses in online account
Post by: MarcDB on June 10, 2018, 05:03:51 PM

Hi Asyn!

Bought directly from the program. Under My Licenses then I upgraded my free trial version. Although I bought the license before I created a my.avast account.

Title: Re: Avast Premier License not showing in licenses in online account
Post by: Asyn on June 11, 2018, 10:21:46 AM

Contact support: https://support.avast.com/contact