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Consumer Products => Avast Passwords => Avast Passwords for Mac => Topic started by: REDACTED on June 11, 2018, 10:40:31 AM

Title: Cannot sync passwords on Sync & Backup
Post by: REDACTED on June 11, 2018, 10:40:31 AM

Cannot sync passwords to backup. Here's what I do

1. I click menu "Sync & Backup",
2. Then I click "Turn On" then a popup window says I'll need a free Avast account, which I have, and I log in.
3. It says to check my email for the 6-digit code.
4. I enter the code from my email
5. I get the message: "Please confirm your new Avast Account password on another synced device." I don't have another synced device.
6. So I click on the "Don't have another synced device?"
7. A popup asks me to enter the last password I had, because mine had recently been changed.
8. I enter the last password I had before I changed. It tells me "You've entered an invalid password, please verify your password and try again.

I'm entering the right "old password," but it's not letting me in to sync. HELP!!
 

Title: Re: Cannot sync passwords on Sync & Backup
Post by: acerosalazar3 on June 11, 2018, 11:44:01 AM

Hello Kevin,

would you please share with me the email you are using for enabling the synchronisation on your Mac?

Thank you

Title: Re: Cannot sync passwords on Sync & Backup
Post by: Satinder on June 14, 2018, 04:58:02 PM

I'm hitting this exact same issue.
I am entering in what i believe to be my previous Avast Account password but it does not accept it.
Help how do i get past this issue.

Title: Re: Cannot sync passwords on Sync & Backup
Post by: REDACTED on August 12, 2018, 02:20:55 PM

I have the same problem, please help!